Call centre manager Work, Jobs in London (with Salaries)

Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Senior Manager, Contact Centre Transformation, Service & Operations, UKI Studio+
EY —London
- AI
- Employee discount
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
5d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Full-time
- Training & development
- Leadership
- Communication skills
11d
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Telemarketing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £18 an hour
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Free parking
- Work from home
Quick apply
Product Manager - Contact Centre
Metro Bank PLC —Holborn
- Hybrid work
- Product management
- Agile
- Banking
14d
Customer Support & Sales Executive (Account Manager)
Hello Hello —Reigate
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Sick pay
Quick apply
1d
UK Sales Manager for Children's Online Courses (Remote)
Kodland —London
- £1,100 - £1,900 a month
- Weekend availability
- Remote
- English
- Experience working with children
- School
Quick apply
Principal Product Marketing Manager - Contact Centre/CCaaS
Sprinklr —London
- Full-time
- Product management
- Mentoring
- Communication skills
- Annual leave
Lead Generator - B2B Sales
SwiftSwitch —London
- CRM software
- Gym membership
Quick apply
Cold Calling Team Director
iSpeedToLead —London
- Full-time
- Remote
- CRM software
- English
- Analysis skills
Quick apply
Outbound Sales Manager
Funding Circle —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
Quick apply
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —London
- Customer service
- Training & development
- Communication skills
1d
Outpatients Contact Centre Technology Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £57,528 a year
- Full-time
- Continuous improvement
1d
Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
10d
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply

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Contact Centre Operations Manager

Arvato -
Datchet

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount
Life insurance

Qualifications

Financial Conduct Authority guidelines
Operations management
Client engagement
Customer service
Quality management
Change management
Analysis skills
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Location: On-site role based at our welcoming office in Datchet, SL3 9LL, just off the M4 (with free staff parking provided)
Salary: Approximately £50,000 per year, plus a discretionary bonus and a contributory pension scheme, along with other attractive benefits.
Working Model: 5 days onsite with occasional flexibility for WFH
Contract: Permanent Role
Future shapers. Experience makers
In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.
This role will be supporting one of our key automotive clients, which is a trusted global brand operating within a highly regulated environment. As this is an FCA‑regulated account, you’ll play a critical part in ensuring we deliver compliant, high‑quality services while maintaining exceptional operational performance.

About the Role:
As an Operations Manager, you will play a visible and influential role in leading, managing, coaching, and developing a team to continually enhance and improve operational performance. You will work closely with professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations Manager.

What You'll Do:
Lead and Inspire by managing and developing your team to meet and exceed operational goals.
Serve as a central point of contact for clients, understanding their requirements and delivering through operational excellence.
Focus on enhancing operational efficiency and customer experience.
Ensure all regulated requirements are met in delivering quality services.
Embrace and lead the implementation of new technologies to add value and enhance customer experiences.
Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers.
Support the Quality Management framework and ensure all Financial Regulatory requirements are met.
Ensure future skills needs are met through effective talent management.

What You'll Bring to the Table:
Proven experience in a fast-paced contact centre environment.
Strong operational management background
Experience in a client facing role
Strong automotive experience is desirable.
Competent with FCA regulations for financial services provision.
Excellent communication and planning skills.
Ability to manage multiple tasks under pressure.
Direct experience of liaising effectively and professionally with clients.
Strong analytical and data-driven decision-making skills.
Proficient in customer service CRM systems (Genesys preferred).
Strong leadership skills with a focus on coaching and developing teams.
Proven tactical and strategic decision-making and problem-solving abilities.
Commitment to delivering high-standard customer experiences.
Why Join Us?
Opportunity to lead significant change management initiatives and develop your career.
Work in a collaborative environment with cross-functional business teams.
While the role is primarily onsite, occasional flexibility for remote work is available.

Benefits Include:
Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
Pension Scheme – 4% employee contribution matched by the company.
Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.
24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.
If you are driven to achieve results, passionate about delivering great customer outcomes, and ready to lead by example, we would love to hear from you!

Diversity & Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

call centre manager jobs in london

Contact Centre Operations Manager

Customer Service Excellence – Contact Centre Consultant Manager

Contact Centre Operations Manager

Contact Centre Team Leader

Senior Manager, Contact Centre Transformation, Service & Operations, UKI Studio+

Call Centre Team Leader

Contact Centre Team Manager - Fintech

Sales Lead - Outbound Contact Centre

Telemarketing Manager

Product Manager - Contact Centre

Customer Support & Sales Executive (Account Manager)

UK Sales Manager for Children's Online Courses (Remote)

Principal Product Marketing Manager - Contact Centre/CCaaS

Lead Generator - B2B Sales

Cold Calling Team Director

Outbound Sales Manager

Senior Administrator - MS System Center Configuration Manager (SCCM)

Outpatients Contact Centre Technology Manager

Repairer Support Team Leader

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

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