call centre remote no experience Work, Jobs in london (with Salaries)

Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Sick pay
Quick apply
Customer Support Specialist
Borderless —London
- Hybrid work
- Communication skills
Administration Officer
Office of the Public Guardian —Victoria
- £25,582 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Presentation skills
- Annual leave
12d
Customer Support Technician
VERNE —London
- Overtime
- Software troubleshooting
- Windows
- Analysis skills
Quick apply
12d
Contact Centre Agent
Stellantis Financial Services —Redhill
- £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
Customer Success Operations Manager
Bitrise —London
- £60,000 - £75,000 a year
- Remote
- SQL
- AI
- Communication skills
Quick apply
6d
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Assistant Vice President, Infrastructure DB Support
CLS-Group —London
- Weekend availability
- Hybrid work
- Windows
- SQL
- AWS
- Work from home
- Employee discount
Customer Support Representative (German speaking)
Zava —London
- £26,500 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- IT
- Health & wellbeing programme
- Work from home
Quick apply
2d
Performance Marketing Manager (12-month Maternity Cover)
Yonder —London
- £31,307 - £62,369 a year
- Hybrid work
- IT
12d
Head of Strategic Insights
Ministry of Justice —London
- £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
12d
Recruitment Leader - London, UK
People and Culture —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- Leadership
- Employee discount
7h
Transformation Lead in the Service, Strategy and Transformation Directorate
Ministry of Justice —London
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- In-person
- Annual leave
- Employee discount
12d
AI Engineering Manager | Remote | Europe
n8n —London
- £190,000 a year
- Full-time
- Remote
- English
- APIs
- AI
- Life insurance
Head of Cyber Security Operations
QA —London
- AI
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Kitchen Lead / Cook
Surrey County Council —Dorking
- £16.93 an hour
- Weekend availability
- Cooking
- Leadership
- School
- Employee assistance programme
- Employee discount
Sr Cloud Engineer | NodeJS + TS/JS | Europe remote
n8n —London
- £190,000 a year
- Full-time
- Remote
- Azure
- DevOps
- English
- Life insurance
British Sign Language Video Interpreter
LanguageLine Solutions —London
- Part-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
- Work from home
Head of Product Design
n8n —London
- £190,000 a year
- Full-time
- Remote
- English
- Life insurance
8d
IT Manager (12 Month Fixed Term Contract)
Neg Earth Lights Ltd —Park Royal
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
Quick apply

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Consumer Contact Adviser: Customer Service (Permanent)

The Motor Ombudsman
London

Quick apply

Job details

Permanent | Full-time
£28,649 a year

Benefits

Work from home
Company events
Private medical insurance
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
ADR
Communication skills
A Level
Time management

Full job description

Job Title: Consumer Contact Adviser (Customer Service)
Permanent - Full time

Responsible to: Consumer Contact Manager

Role overview:

The Motor Ombudsman’s mission is to provide the best ombudsman & dispute resolution service through passionate, engaged people, driving excellence in customer service across the automotive sector.

We take PRIDE in what we do, and are committed to our values:

Positive

Respectful

Impartial

Dynamic

Empowered

As the newest member you will be working in a high-volume contact centre environment, within a friendly and professional customer service team. You will be required to be working partly from home and partly in the office. The office is located in Central London, Westminster. As a member of the Consumer Contact Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

TMO is an equal opportunity employer. We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone and all qualified applicants will receive consideration for employment regardless of race, colour, nationality or ethnic or national origins, sexual orientation, mental or physical disability, religion or belief, age, sex (including gender reassignment) or marital or civil partnership status. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

Main responsibilities and duties:

Manage a high volume of enquiries via inbound calls, email, Web2Case, and post.
Provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills.
Assess if the complaint received falls into TMO remit and inform the consumer accordingly.
Provide updates to consumers with existing cases via phone/email/post.
Provide accurate information when referring consumers to the appropriate bodies to assist when outside of TMO remit.
Accurate capture and logging of all mandatory data to quality requirements
Any other ad-hoc or admin duties as required.
Meet and exceed TMO Customer Service levels, Targets and KPI's
Operate within TMO values framework, processes and relevant TMO timeframes, OA Policies, and UK consumer law

Person Specification: Experience, Knowledge and Skills

Essential

Minimum 2 years’ experience in a Customer Service Contact Centre role
Strong ability to adapt to different communication styles and understand individuals needs
Ability to communicate clearly both written and verbally
Ability to remain calm in a fast-paced and challenging environment
Excellent attention to detail
Embrace and uphold TMO values
Excellent time management skills
Ability to work to individual, team and department targets and KPI’s
Highly self-motivated individual with a positive and proactive attitude that can work in a team or under own initiative

Job Types: Full-time, Permanent

Pay: £28,649.00 per year

Benefits:

Company events
Private medical insurance
Sick pay
Work from home

Ability to commute/relocate:

London SW1P 2BN: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

customer service: 3 years (required)
Call Centre : 2 years (preferred)

Work Location: Hybrid remote in London SW1P 2BN

Quick apply

Refine Your Search

call centre remote no experience jobs in london

Consumer Contact Adviser: Customer Service (Permanent)

Customer Support Specialist

Administration Officer

Customer Support Technician

Contact Centre Agent

Customer Success Operations Manager

Customer Success Manager

Assistant Vice President, Infrastructure DB Support

Customer Support Representative (German speaking)

Performance Marketing Manager (12-month Maternity Cover)

Head of Strategic Insights

Recruitment Leader - London, UK

Transformation Lead in the Service, Strategy and Transformation Directorate

AI Engineering Manager | Remote | Europe

Head of Cyber Security Operations

Kitchen Lead / Cook

Sr Cloud Engineer | NodeJS + TS/JS | Europe remote

British Sign Language Video Interpreter

Head of Product Design

IT Manager (12 Month Fixed Term Contract)

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