Complaint resolution officer Work, Jobs in London (with Salaries)

Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Resolution Officer Maintenance Services
L&Q —London
- £34,381 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
2d
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
Case Progression Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
PMO Support
Ministry of Justice —London
- £30,001 - £42,859 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
20h
Dispute Resolution Officer
The Motor Ombudsman —London
- £33,600 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Life insurance
Quick apply
8d
Housing Officer
Battersea Fields Resident Management Organisation —Battersea
- £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Sick pay
Quick apply
2d
Monitoring & Due Diligence Senior Coordinator
Better Cotton —London
- £51,564 a year
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's degree
- Annual leave
Resident Liaison Officer
Horizon Facades —London
- £25,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Quick apply
Liaison Officer
Metrea Management LLC —London
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
Case Progression Officer
HM Courts and Tribunals Service —London
- £33,551 - £35,564 a year
- Part-time
- Administrative experience
- Presentation skills
- Travel
- Annual leave
9d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Complaints Officer
HYDE HOUSING ASSOCIATION —Southwark
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Complaint Liaison Officer
Blue Motor Finance Ltd —Sevenoaks
- CRM software
- English
- Microsoft Office
Quick apply
Environmental Health Officer
Civic Recruitment Limited —Bromley
- £40 an hour
- Temporary
- Microsoft Office
- Analysis skills
- No degree
Quick apply
14d
Compliance Officer
CMC Markets —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Liaison Officer (Complaints)
HYDE HOUSING ASSOCIATION —Southwark
- £25,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
2d
Technical Support Officer
Dacorum Borough Council —Hemel Hempstead
- £32,067 - £33,642 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Flexible schedule
9d
Roman Catholic
HM Prison & Probation Service —Feltham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d

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complaint resolution officer jobs near london

Resident Engagement Officer

Lewisham Council -
London

Apply Now

Job details

Full-time
£40,404 - £41,637 a year

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Communication skills

Full job description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Do you have experience working in a resident facing role within social housing, housing services or a comparable public-sector environment?
Do you have the ability to communicate clearly and sensitively with residents, including explaining works and processes in accessible language?
Do you have experience of acting as a key point of contact for residents during on-site works, managing communication, access, and expectations?
Do you have experience of logging, tracking, and helping resolve resident issues or complaints in collaboration with contractors or project teams

What’s the role?

To provide proactive, inclusive, and high-quality resident liaison and communication support across Lewisham’s housing investment and retrofit programmes. The role is central to enabling the effective delivery of capital investment and retrofit projects by supporting access, communication, and issue resolution at estate and household level. Working closely with contractors, surveyors, energy advisors, community partners, and Council officers, the Resident Liaison Officer will help coordinate resident engagement activities, manage day to day communication, and support positive resident experiences throughout the lifecycle of works.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What we’re looking for

Strong experience in a resident-facing role within social housing, capital works, or a similar public-sector environment.
Excellent communication skills, with the ability to explain technical works clearly and sensitively to diverse residents.
Proven ability to build trust, manage expectations, and act as a key point of contact throughout the lifecycle of works.
Experience supporting resident engagement activities and resolving issues or complaints in a timely, customer-focused manner.
Ability to work collaboratively with contractors, surveyors, and internal teams to support delivery in occupied homes.
Commitment to equality, inclusion, and supporting vulnerable residents, alongside accurate record-keeping and reporting.

Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

Some weekend and evening working may be required for this role
The job is subject to an basic DBS check

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact [email protected]

Please click here to view the Job Description and Person Specification

Salary

£40,404 - £41,637 per annum (SO1)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

Apply Now

Refine Your Search

complaint resolution officer jobs in london

Resident Engagement Officer

Resident Liaison Officer

Resolution Officer Maintenance Services

Temporary Accommodation Housing Officer

Case Progression Officer

PMO Support

Dispute Resolution Officer

Housing Officer

Monitoring & Due Diligence Senior Coordinator

Resident Liaison Officer

Liaison Officer

Case Progression Officer

Client Resident Liaison Officer - Social Housing

Complaints Officer

Complaint Liaison Officer

Environmental Health Officer

Compliance Officer

Customer Liaison Officer (Complaints)

Technical Support Officer

Roman Catholic

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