contact center Work, Jobs in london (with Salaries)

Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Sick pay
Quick apply
Customer Service Advisor
Synnovis —London
- £26,900 - £32,000 a year
- Full-time
- Customer service
17h
Customer Service Advisor
BRIGHT UK IT SOLUTIONS LTD —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
3d
Visa Consultant & Call Center
VOYA TRAVEL LIMITED —London
- £2,050 - £2,100 a month
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
10d
Telemarketing Agent
Blooms Care Solutions limited —London
- £12.50 - £13.00 an hour
- Part-time
- Sales
- Salesforce
- English
Quick apply
2d
Switchboard Operator
King's College Hospital NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Overtime
- Computer skills
23h
Contact Centre Administrator
Sureserve —Uxbridge
- £26,227.50 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Call Handler NHS - Outbound Sales
Penrose Health —London
- Full-time
- Communication skills
Quick apply
8d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
10d
Telesales / Appointment Setter (Cold Outbound) — Office Based (London)
Solar Panels London —London
- £14 an hour
- Full-time
- CRM software
- Customer service
- English
Quick apply
Global Customer Support Consultant
Viasat —London
- English
- In-person
8d
Contact Centre Advisor
Epsom & Ewell Borough Council —Epsom
- £26,735 - £30,986 a year
- Full-time
- Customer service
- Communication skills
Aviation Customer Service Specialist
World Kinect Corporation —London
- Full-time
- Customer service
- English
- Communication skills
1d
Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Customer Support Specialist
Borderless —London
- Hybrid work
- Communication skills
Booking Clerk - Outpatients Call Centre
Mid and South Essex NHS Foundation Trust —Basildon
- £25,760 a year
- Full-time
- Agile
8d
Contact Centre Operative - Romford
Glyn Hopkin —Romford
- Full-time
- Customer service
- Computer skills
- Communication skills
OOH Contact Centre Supervisor
BSW Heating Ltd —London
- Up to £31,842.20 a year
- Overtime
- Microsoft Outlook
- Management
- Customer service
Quick apply
9d
Outbound Call Centre Operator
Love Teeth Dental —Stonecot
- From £13 an hour
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
9d
Customer Service Representative
Strive Collective Worldwide Limited —London
- £24,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply

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Consumer Contact Adviser: Customer Service (Permanent)

The Motor Ombudsman
London

Quick apply

Job details

Permanent | Full-time
£28,649 a year

Benefits

Work from home
Company events
Private medical insurance
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
ADR
Communication skills
A Level
Time management

Full job description

Job Title: Consumer Contact Adviser (Customer Service)
Permanent - Full time

Responsible to: Consumer Contact Manager

Role overview:

The Motor Ombudsman’s mission is to provide the best ombudsman & dispute resolution service through passionate, engaged people, driving excellence in customer service across the automotive sector.

We take PRIDE in what we do, and are committed to our values:

Positive

Respectful

Impartial

Dynamic

Empowered

As the newest member you will be working in a high-volume contact centre environment, within a friendly and professional customer service team. You will be required to be working partly from home and partly in the office. The office is located in Central London, Westminster. As a member of the Consumer Contact Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

TMO is an equal opportunity employer. We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone and all qualified applicants will receive consideration for employment regardless of race, colour, nationality or ethnic or national origins, sexual orientation, mental or physical disability, religion or belief, age, sex (including gender reassignment) or marital or civil partnership status. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

Main responsibilities and duties:

Manage a high volume of enquiries via inbound calls, email, Web2Case, and post.
Provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills.
Assess if the complaint received falls into TMO remit and inform the consumer accordingly.
Provide updates to consumers with existing cases via phone/email/post.
Provide accurate information when referring consumers to the appropriate bodies to assist when outside of TMO remit.
Accurate capture and logging of all mandatory data to quality requirements
Any other ad-hoc or admin duties as required.
Meet and exceed TMO Customer Service levels, Targets and KPI's
Operate within TMO values framework, processes and relevant TMO timeframes, OA Policies, and UK consumer law

Person Specification: Experience, Knowledge and Skills

Essential

Minimum 2 years’ experience in a Customer Service Contact Centre role
Strong ability to adapt to different communication styles and understand individuals needs
Ability to communicate clearly both written and verbally
Ability to remain calm in a fast-paced and challenging environment
Excellent attention to detail
Embrace and uphold TMO values
Excellent time management skills
Ability to work to individual, team and department targets and KPI’s
Highly self-motivated individual with a positive and proactive attitude that can work in a team or under own initiative

Job Types: Full-time, Permanent

Pay: £28,649.00 per year

Benefits:

Company events
Private medical insurance
Sick pay
Work from home

Ability to commute/relocate:

London SW1P 2BN: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

customer service: 3 years (required)
Call Centre : 2 years (preferred)

Work Location: Hybrid remote in London SW1P 2BN

Quick apply

Refine Your Search

contact center jobs in london

Consumer Contact Adviser: Customer Service (Permanent)

Customer Service Advisor

Customer Service Advisor

Visa Consultant & Call Center

Telemarketing Agent

Switchboard Operator

Contact Centre Administrator

Call Handler NHS - Outbound Sales

Customer Service Agent

Telesales / Appointment Setter (Cold Outbound) — Office Based (London)

Global Customer Support Consultant

Contact Centre Advisor

Aviation Customer Service Specialist

Customer Service Advisor

Customer Support Specialist

Booking Clerk - Outpatients Call Centre

Contact Centre Operative - Romford

OOH Contact Centre Supervisor

Outbound Call Centre Operator

Customer Service Representative

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