Council housing repairs Work, Jobs in London (with Salaries)

Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
2d
Operations Facilitator
Islington Council —Islington
- £40,404 - £41,637 a year
- Annual leave
- Employee discount
7d
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
Housing Systems and Data Manager
Harrow Council —Harrow
- £65,544 - £72,693 a year
- Microsoft Office
- Project management
- IT
7d
VacancyTitle: Procurement Lead
Grainger plc —London
- Full-time
- Remote
2d
Hackney Council Apprenticeship Programme – Trades
Hackney Borough Council —Hackney
- £25,998 a year
- Full-time
- English
- Plumbing
- Organisational skills
14d
Lead Product Manager
Lewisham Council —London
- £63,816 - £66,084 a year
- Full-time
- Azure
- Team management
- IT
- Employee discount
2d
Damp Surveyor
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Customer service
PRS Lettings Negotiator
Civic Recruitment Limited —Lambeth
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
8d
DMC Manager
Royal Borough of Greenwich —London
- £54,267 - £57,402 a year
- Analysis skills
- Team management
- Employee discount
Building Maintenance Officer
Sefton Council —London
- £37,280 - £40,777 a year
- Full-time
Maintenance Lead
Greystar Real Estate Partners LLC —London
- Overtime
- Customer service
- Maintenance
- Hotel
Drainage Operative
Lampton Services —Feltham
- £38,000 - £40,000 a year
- Full-time
- Plumbing
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
1d
Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
5d
Transport Manager
Worldwide furniture London Ltd —London
- £44,900 - £50,400 a year
- ERP systems
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
Mobile Cleaner
Pinnacle Group —Tulse Hill
- £14.80 an hour
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Mechanical & Electrical Contracts & Compliance Manager
Harrow Council —Harrow
- £65,544 - £72,693 a year
- Leadership
7d
Senior Property Manager
CompassRock International —Walton-on-Thames
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
6d
Senior Building Surveyor
Royal Borough of Greenwich —London
- £54,267 - £57,402 a year
Smart Meter Engineer
Eco Approach Ltd —Shepherd's Bush
- Employee assistance programme
Quick apply

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Tenancy Support Officer (New Builds)

Civic Recruitment Limited
London

Quick apply

Job details

Full-time
£24.28 an hour
2 days ago

Qualifications

GCSE
Microsoft Office
Presentation skills
Communication skills

Full job description

3 months contract with a Local Authority

Job Description: Tenancy Support Officer (New Builds)

Directorate: Housing & Safer Communities

Department: Tenancy Services

Job Purpose

To provide tailored tenancy support to new and transferring tenants within the first 6–12 months of their tenancy, ensuring they successfully settle into their homes and sustain their tenancies.

The role focuses on working with vulnerable tenants, identifying support needs, developing support plans, and coordinating interventions with internal teams and external agencies. The postholder will work closely with tenancy enforcement and income teams to promote tenancy sustainment, reduce risk, and deliver a holistic support service.

Key Responsibilities

Manage a caseload of tenants requiring support following tenancy start-up, providing tailored and outcome-focused interventions.
Assess tenant needs and develop, implement, and review personalised support plans to promote independent living.
Conduct risk assessments, particularly for tenants with mental health issues, substance misuse, or complex needs.
Refer tenants to appropriate services (e.g. social services, mental health, drug/alcohol services) and coordinate multi-agency support.
Attend and contribute to case conferences, panels, and multi-agency meetings including MARAC, mental health, and high-risk forums.
Maintain accurate case records, databases, and performance data; produce reports for senior management as required.
Support tenants in managing their tenancy obligations, including rent payments, property care, and behavioural expectations.
Work with income teams to monitor rent accounts, reduce arrears, and ensure tenants access relevant welfare benefits.
Provide advice and advocacy on tenancy-related issues, including anti-social behaviour (ASB), complaints, and repairs.
Support tenants in raising repair requests and managing property-related issues in line with council procedures.
Liaise with internal departments and external stakeholders such as social services, police, probation, and voluntary organisations.
Promote safeguarding practices and report concerns relating to vulnerable adults, children, or young people.
Investigate and respond to complaints from tenants, councillors, and MPs in line with council procedures.
Maintain up-to-date knowledge of housing legislation, welfare reform, and best practice in tenancy support.
Promote equality, diversity, and inclusion, ensuring all tenants are treated with dignity and respect.
Undertake additional duties in line with the level of the role, including supporting emergency or priority situations.

Experience

Experience working with social housing tenants, preferably within a local authority or housing association.
Experience supporting vulnerable individuals or families with diverse needs (e.g. mental health, substance misuse, financial hardship).
Proven experience in casework management, including assessments, support planning, and risk identification.
Experience working with welfare benefits and housing benefits systems.
Experience of multi-agency working and coordinating support services.
Experience attending and presenting cases at professional meetings, panels, or case conferences.
Experience handling tenancy-related issues such as arrears, ASB, and property management.
Experience maintaining accurate records, reports, and data systems.

Qualifications

Educated to GCSE level (or equivalent) including English and Maths.
Relevant qualification in Housing, Social Work, Community Work, or a related field (desirable).
Evidence of continued professional development in housing, safeguarding, or support services (desirable).

Knowledge & Skills (Optional Enhancement Section)

Understanding of housing legislation, tenancy management, and introductory tenancies.
Knowledge of safeguarding frameworks for children, young people, and vulnerable adults.
Awareness of welfare benefits and financial inclusion support.
Strong communication, problem-solving, and interpersonal skills.
Ability to work independently and collaboratively within a team.
Competence in Microsoft Office and housing management systems.
Understanding of solutions to reduce anti-social behaviour and tenancy breaches.

Additional Information

Hours: 35 hours per week
Pay Rate: £24.28 per hour (Umbrella)
Work Pattern: Hybrid – minimum 2–3 days per week in office
Compliance Requirement: Standard DBS required
We operate on a bi-weekly payment schedule.
Closing date: 19th June – early applications are encouraged.

GCSC

Quick apply

Refine Your Search

council housing repairs jobs in london

Tenancy Support Officer (New Builds)

Operations Facilitator

Business Analyst

Housing Systems and Data Manager

VacancyTitle: Procurement Lead

Hackney Council Apprenticeship Programme – Trades

Lead Product Manager

Damp Surveyor

PRS Lettings Negotiator

DMC Manager

Building Maintenance Officer

Maintenance Lead

Drainage Operative

Resident Liaison Officer

Transport Manager

Mobile Cleaner

Mechanical & Electrical Contracts & Compliance Manager

Senior Property Manager

Senior Building Surveyor

Smart Meter Engineer

I want to receive the latest job alerts for council housing repairs in london

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