customer service french Work, Jobs in london (with Salaries)

TikTok LIVE - Global Customer Service Representative, French Speaking
TikTok —London
- Microsoft Word
- Microsoft Excel
- Customer service
Front Desk Receptionist - Part Time
French Connection —London
- £13 an hour
- Temporary
- Microsoft Word
- Hospitality
- Accounting
- Employee discount
Quick apply
1d
French & English Client Relationship Adviser
Athena Advisers —London
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Google Suite
- Sales
Quick apply
Customer Onboarding Specialist - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- Bilingual
- English
- Communication skills
Quick apply
14d
Customer Service & Sales Administrator (French Speaking)
Motorsport Network —London
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Associate Relationship Management - French Speaking
Moody's —London
- English
- Analysis skills
- AI
Customer Service Advisor
The Collecting Group —London
- Full-time
Quick apply
Customer Care Intern
Club Med SAS —London
- £8.60 - £11.44 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
1d
Customer Success - Lead (French Speaking)
Adzuna —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Work from home
Quick apply
Support Services Specialist (UK/Hybrid Remote) - French Speaking
Veritone —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Community & Operations Coordinator (Temp to Perm)
The WorkWell Group —London
- £28,000 - £32,000 a year
- Temporary
- English
- Accounting
- In-person
Quick apply
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Trust & Safety Specialist - French
Snapchat —London
- Weekend availability
- Hybrid work
- Social media management
- English
- Bachelor's degree
Wholesale Customer Service Representative - HOKA (Dutch Speaker)
Deckers Brands —London
- Full-time
- Customer service
- English
- Microsoft Office
- Employee discount
1d
(Temp) Wholesale Customer Service Representative
Tapestry Inc —London
- Full-time
- Hybrid work
- Customer service
- English
- Employee assistance programme
- Employee discount
Host/Hostess - UK
Big Mamma —London
- £15.71 an hour
- Weekend availability
- Customer service
- Restaurant
- Restaurant experience
- Employee discount
- Referral programme
Quick apply
Concierge Team Lead VA2726
Anabas —London
- £18.75 an hour
- Microsoft Office
- First Aid Certification
- Communication skills
13d
Commercial Assistant
Antiques Shop —London
- £2,500 - £4,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Collections Analyst, EMEA
Netflix —London
- Spanish
- ERP systems
- Bachelor's degree
Sales Advisor
Polène Paris —London
- From £28,000 a year
- Weekend availability
- Bilingual
- Merchandising
- English
Quick apply
12d

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TikTok LIVE - Global Customer Service Representative, French Speaking

TikTok -
London

Apply Now

Job details

Qualifications

Microsoft Word
French
Microsoft Excel
Customer service
Bachelor's degree
IT

Full job description

Customer Service

TikTok LIVE - Global Customer Service Representative, French Speaking

Location
:

London

Employment Type
:

Regular

Job Code
:

A114284

Responsibilities

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.

As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the French community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner. The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly.

Roles & Responsibilities

Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
Support ad-hoc projects and initiatives per business needs.

Qualifications

Minimum Qualifications:

BA/BS degree or equivalent practical experience.
Proficiency in French is essential, as you will be required to communicate with external customers in French
Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualifications:

Experienced working for live-streaming / user-generated content platforms is a plus.
Works comfortably with Microsoft Word and Excel.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply Now

Refine Your Search

customer service french jobs in london

TikTok LIVE - Global Customer Service Representative, French Speaking

Front Desk Receptionist - Part Time

French & English Client Relationship Adviser

Customer Onboarding Specialist - 100% Remote - EMEA

Customer Service & Sales Administrator (French Speaking)

Associate Relationship Management - French Speaking

Customer Service Advisor

Customer Care Intern

Customer Success - Lead (French Speaking)

Support Services Specialist (UK/Hybrid Remote) - French Speaking

Community & Operations Coordinator (Temp to Perm)

Customer Success Manager

Trust & Safety Specialist - French

Wholesale Customer Service Representative - HOKA (Dutch Speaker)

(Temp) Wholesale Customer Service Representative

Host/Hostess - UK

Concierge Team Lead VA2726

Commercial Assistant

Collections Analyst, EMEA

Sales Advisor

I want to receive the latest job alerts for customer service french in london

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