LOCATION: Hammersmith, London
WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working
REPORTS TO: TEAM LEADER, KEY ACCOUNTS
ROLE PURPOSE
The Key Account Coordinator handles mass customers and operational transactions in partnership with designated members of the sales team in fielding incoming account specific queries. The Key Account Coordinator will be expected to support communications across all functions, most notably commercial and operations.
The Key Account Coordinator assists with sales project administration, tracking delivery status and resolving discrepancies. They are also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.
WHAT YOU’LL DO:
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Account Support; fielding account specific calls and e-mails and developing relationships with key clients.
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Maintain open order workbook, linking with operations and accounts teams.
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Provide sales data analysis and weekly reporting (including key initiatives sales data and stock availability) to Sales Manager and customer.
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Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable I.e., FSDU’s.
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Communicate any pricing changes to the Sales Manager where relevant.
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Attend account sales meetings both internally/externally and conference calls where applicable.
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Ensure that records and information are maintained and updated to reflect Funko details.
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Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
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Bespoke IOI support as required by Sales Manager and customers.
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Participate in product / brand knowledge training to learn about new and existing product lines.
WHAT YOU’LL BRING:
- Fluency in English and Spanish
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Appreciation for customer’s logistical needs and vendor compliance.
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Ability to develop and maintain working relationships with customers, retail partners, peers and other departments.
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Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
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Excellent organisational skills and ability to prioritize.
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Demonstrates a ‘team player’ ethic.
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Excellent attention to detail.
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Ability to work with confidential information and remain discreet at all times.
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Driven, pro-active and able to work at pace.
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Excellent written and verbal communication.
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
