District manager Work, Jobs in London (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Head of Operations
University College London —London
- £68,284 - £76,244 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Client Services Manager
Accident Resolution Services London Ltd —London
- £2,900 - £4,394 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
5d
Senior Facilities Manager
Unibail-Rodamco-Westfield —Westfield Stratford City
- Weekend availability
- Maintenance
- Continuous improvement
- Leadership
Event Duty Manager
Legends Global (Europe) —London
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Operations Manager
Equans —Edmonton
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Rooms Division Manager
DoubleTree by Hilton London Angel Kings Cross —London
- Weekend availability
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Senior Solutions Manager
Equans —London
- Full-time
- Sales
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Store Manager
Deichmann uk —Bexleyheath
- From £38,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
12d
Senior Operations Manager Security
Equans —London
- Full-time
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Head of Procurement - Digital & Energy Services
Equans —London
- Full-time
- Team management
- Annual leave
- Employee assistance programme
9d
Rooms Division Manager - Mayfair - New Opening
The Shepherd Mayfair —London
- £65,000 a year
- Full-time
- Hotel
- IT
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Manager - Sales
Wesco —Uxbridge
- Full-time
- Sales
- Engineering
- Bachelor's degree
12d
Team Manager - Children's First Contact Services
London Borough of Sutton —Sutton
- £49,056 - £59,511 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Regional Field Manager
eXPD8 —Teddington
- From £34,500 a year
- Full-time
- Management
- Sales
- Travel
- Life insurance
- Referral programme
Job Bench District Manager
Shurgard —Watford
- English
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
8d
Regional SHEQ Manager
Equans —London
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Compliance and Lifecycle Manager
Equans —Barnet
- Full-time
- Annual leave
- Employee assistance programme
8d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

district manager jobs in london

Head Of Customer Experience

Team Leader - Strategic Sites

Head of Operations

Client Services Manager

Senior Facilities Manager

Event Duty Manager

Operations Manager

Rooms Division Manager

Senior Solutions Manager

Store Manager

Senior Operations Manager Security

Head of Procurement - Digital & Energy Services

Rooms Division Manager - Mayfair - New Opening

Manager - Sales

Team Manager - Children's First Contact Services

Regional Field Manager

Job Bench District Manager

Complaints Manager

Regional SHEQ Manager

Compliance and Lifecycle Manager

I want to receive the latest job alerts for district manager in london

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