E+ customer experience officer Work, Jobs in London (with Salaries)

E+ Customer Experience Officer
British Council —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
13d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
12d
E+ Customer Experience Manager
British Council —London
- £30,839 a year
- Full-time
- Hybrid work
- Customer service
- English
- Supervising experience
13d
Customer Support Executive (CSE)
The Gemmological Association Of Great Britain (Gem-A) —London
- From £25,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Work from home
- Employee discount
Quick apply
1d
Customer Service Officer
Gravesham Borough Council —Gravesend
- £26,793 - £31,412 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Free parking
- Annual leave
8d
Admin Officer, HR Operations
Ministry of Justice —London
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Human resources
- Annual leave
- Employee discount
13d
Legal Officer
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
14d
Data Protection Officer - Fractional (1-2 days per week)
Intent HQ —London
- Hybrid work
- Travel
- AI
- Communication skills
- Employee assistance programme
Quick apply
Safeguarding Security Officer Rail
Amulet —London
- £14.85 an hour
- Full-time
- Customer service
- First Aid Certification
- In-person
- Annual leave
Quick apply
1d
CRM & Data Officer
The Gemmological Association Of Great Britain (Gem-A) —London
- From £28,000 a year
- Weekend availability
- CRM software
- Microsoft Excel
- Data analysis skills
- Work from home
- Employee discount
Quick apply
13h
Operational Support Officer (Band 6/AO)
Health and Safety Executive —London
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
4d
HR Coordinator
Borough Kitchen —London
- Full-time
- Hospitality
- Cooking
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Agreement Set up Officer
AmTrust International —London
- Microsoft Excel
- Annual leave
13d
Collision Investigation and Prosecution Case Manager (CIPT)
Metropolitan Police —Sidcup
- £33,219 - £36,228 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Executive Assistant
eonnext —London
- Full-time
- Google Suite
- IT
- Annual leave
- Work from home
4d
Business Change Support
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
ICT Communications Officer
Imperial College London —White City
- £46,614 - £56,345 a year
- Full-time
- Microsoft Office
- University
- Organisational skills
4d
Planning Administration Officer (Appeals) 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £35,162 a year
- English
- Microsoft Office
- Administrative experience
- Work from home
- Employee discount
12d
Compliance Officer
Incard —London
- Full-time
- Communication skills
- Annual leave
- Sick pay
Quick apply

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e+ customer experience officer jobs near london

E+ Customer Experience Officer

British Council -
London

Apply Now

Job details

Full-time | Fixed term contract
13 days ago

Qualifications

Customer service
English
Microsoft Office
Information security
Organisational skills
Customer support
Communication skills

Full job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Erasmus+ Customer Experience Officer

Location

UK (Hybrid)

About the British Council

The British Council builds connections, understanding and trust between people in the UK and countries worldwide. Through arts and culture, education and the English language, we create opportunities and strengthen relationships across borders. We work with people in over 100 countries, supporting peace and prosperity by building connections, understanding and trust.

Erasmus+ Statement

The Department for Education has announced that the British Council has been nominated to take on the role of national agency for Erasmus+.

In December the UK and EU arrived at a political agreement that the UK would rejoin the Erasmus+ scheme in 2027. That agreement has now been legally formalised under the EU-UK Trade and Cooperation Agreement.

The British Council has a longstanding commitment to supporting international exchange. It was a lead partner in the Erasmus+ UK National Agency from 2014-20, where Erasmus+ made a significant contribution to the UK's cultural relations activities, funding 8,091 projects, engaging 583,757 UK participants, and awarding around €1.1 billion to UK organisations.

Role Summary

Job Title: Erasmus+ Customer Experience Officer
Pay Band: Grade 6 / Pay Band G

Location: UK, London, Cardiff, Edinburgh, Belfast
Contract Type: Full-time, Hybrid working arrangement in line with British Council policy

Contract Duration: 2 Year Fixed Term Contract with possibility of extension

Right to Work Requirements: Current right to work in the UK. The British Council is not able to support or sponsor work visa applications
Closing Date: 11 June 2026

We are operating on the basis that any offer is made pending client confirmation of funds.

Purpose of the Role

We are looking for a customer-focused professional to join the Erasmus+ Customer Experience team. As the first point of contact for applicants, beneficiaries and stakeholders, you will provide high-quality support across phone, email and digital channels, ensuring every customer receives a professional, fair and helpful service.

You will provide information and guidance, resolve enquiries, maintain accurate records and escalate complex issues appropriately. Working closely with colleagues across the customer experience, appeals and complaints function, you will help deliver an efficient, transparent and customer-centred service.

Main Accountabilities

Act as the first point of contact for customer enquiries across phone, email and digital channels.
Provide accurate information and guidance in line with programme policies and service standards.
Resolve straightforward issues promptly and escalate more complex cases when required.
Maintain accurate records, case notes and customer information within internal systems.
Ensure compliance with data protection, confidentiality and information governance requirements.
Capture customer feedback and identify recurring themes or service improvements.
Support colleagues across customer experience, complaints and appeals functions.
Deliver a professional, fair and customer-centred service that promotes trust and confidence in the programme.

Role Specific Knowledge & Experience

Essential

Experience providing customer service or customer support.
Excellent verbal and written communication skills.
Strong attention to detail and ability to maintain accurate records.
Ability to manage multiple enquiries efficiently and professionally.
Strong organisational skills and ability to prioritise workload.
Understanding of confidentiality, data protection and information security principles.
Ability to remain calm and professional when dealing with challenging situations.
Competent user of Microsoft Office applications and other digital systems.

Desirable

Experience in grant administration or other public-facing services.
Experience working within education, public sector or regulated environments.
Customer Service or Customer Experience qualification.
Knowledge of Erasmus+ or similar programmes.

Specific Requirements

Degree or equivalent work experience.
Written and verbal proficiency in English.
Ability to work effectively within a hybrid working environment.

#Hybrid

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]

Apply Now

Refine Your Search

e+ customer experience officer jobs in london

E+ Customer Experience Officer

Communications Officer (First Contact/Despatch)

Senior Customer Resolution Officer

E+ Customer Experience Manager

Customer Support Executive (CSE)

Customer Service Officer

Admin Officer, HR Operations

Legal Officer

Data Protection Officer - Fractional (1-2 days per week)

Safeguarding Security Officer Rail

CRM & Data Officer

Operational Support Officer (Band 6/AO)

HR Coordinator

Agreement Set up Officer

Collision Investigation and Prosecution Case Manager (CIPT)

Executive Assistant

Business Change Support

ICT Communications Officer

Planning Administration Officer (Appeals) 1 Year Fixed Term Contract

Compliance Officer

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