Entry level it support 1st line support Work, Jobs in London (with Salaries)

IT Apprentice
QA Apprenticeships —London
- £25,000 a year
- Full-time
- Computer literacy
- Windows
- Computer skills
- Health & wellbeing programme
- Employee assistance programme
Associate Engineer (Graduate Entry Role)
Cloudscaler —London
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- AWS
- Annual leave
- Referral programme
6d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
13d
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
Apprentice Technician
Redsquid Communications —London
- £15,600 a year
- Full-time
- Maintenance
Quick apply
8d
Winterflood Trading Services
Marex —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
Quick apply
6d
Health and Safety Advisor (South)
Superdrug —Croydon
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Travel
- Store discount
- Employee discount
1d
Quality Manager
Metropolitan Police —Lambeth
- £53,134 - £57,417 a year
- Full-time
- Management
- English
- Presentation skills
1d

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IT Apprentice

QA Apprenticeships -
London

Apply Now

Job details

Full-time | Apprenticeship
£25,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Company pension
Tech scheme
Employee assistance programme

Qualifications

Technical troubleshooting
Computer literacy
GCSE
Windows
Technical support incident logging
Mac OS
Computer skills
Customer support
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

At Freuds, love and work are our cornerstones. We work with clients who want to do things differently, building passionate teams committed to meaningful, boundary-pushing work. Our track record of influential, award-winning campaigns reflects the scale of impact our people can help create.

We’re looking for a motivated, enthusiastic person with a strong customer service mindset and an interest in developing within a varied IT role. You’ll join a supportive IT team, gaining hands-on experience with new tools and technologies while providing proactive and reactive support across the business.

Responsibilities:

Provide 1st line support in person, on email and over the phone
Monitor, investigate, and resolve issues, providing clear and timely updates
Ensure all incidents are recorded in the appropriate systems
Prioritise work according to urgency
Work with the team to make improvements to ways of working and systems
Automate the operation of everyday tasks and requests
Maintain the IT’s excellent reputation across the business

Desirable skills:

A technical understanding and interest of computers and IT in general
Knowledge of Windows and Mac Operating Systems
Confidence to work in a largely face to face environment
Highly organised and focused
The willingness and drive to learn and grow on the job
Committed attitude towards a first-class customer service
Clear written and verbal communication skills
Be able to make a good cuppa!

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 9.30am to 6pm Monday to Friday with a one hour lunch break. In addition, you will have 20% of your weekly time agreed to spend on external training as part of your apprenticeship

Benefits:

26 days holiday per annum (you will also get an extra day’s holiday for every year worked from Jan to Jan, up to 29 days per annum)
Freuds pension scheme after 3 months’ service (or early opt in)
Your birthday off
Employee Assistance Programme (EAP)
Access to our wellness programme
Laptop

After successful completion of your probationary period you will be eligible to receive:

A self assistance health scheme which includes cover for dental, optical and physio, as well as a GP service
Flexi & wellness perk
Group income protection plan
Life assurance
Cycle to work scheme
Tech scheme
Season ticket loan

Future prospects:

Potential for a full-time, permanent position if apprenticeship completed successfully

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

Refine Your Search

entry level it support 1st line support jobs in london

IT Apprentice

Associate Engineer (Graduate Entry Role)

IT Support Engineer (1st to 2nd Line Progression)

Onsite IT Support Engineer (Client Facing)

Apprentice Technician

Winterflood Trading Services

Health and Safety Advisor (South)

Quality Manager

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