Financial services complaints manager Work, Jobs in London (with Salaries)

Complaints Investigator
Office of the Complaints Commissioner —London
- £250 a day
- Full-time
- Hybrid work
- Computer literacy
- English
- Administrative experience
Quick apply
4d
Programme Management Office (PMO) Manager
Department for Transport —London
- £57,515 a year
- Part-time
- Hybrid work
- PMP
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Deputy Head of MLRO (DMLRO) and Compliance
Nuvei —London
- Hybrid work
- English
- Financial services
- Communication skills
- Employee assistance programme
Quick apply
9d
Senior Complaints Officer
Arbuthnot Latham —London
- Financial services
- Communication skills
Clinical Service Manager
Acacium Group —London
- £42,000 - £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
Senior Delivery Manager
Department for Energy Security & Net Zero —London
- £62,595 - £69,765 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee discount
9d
Operations Manager - Adult Skills
AKG (UK) EMPLOYMENT LIMITED —London
- Remote
- Data analysis skills
- Microsoft Office
- Project management
11d
Head of Operations
Bodylogics —Barnet
- £50,000 - £80,000 a year
- Full-time
- Driving
- In-person
- Leadership
- Profit sharing
- Employee discount
Quick apply
3d
Multi-Site Deputy General Manager
Nuffield Health —London
- Up to £45,450 a year
- Full-time
- Employee discount
- Gym membership
Quick apply
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £43,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Senior Social Media Manager - Government Media Unit
Cabinet Office —London
- £43,760 - £51,690 a year
- Full-time
- Marketing
- Social media management
- Maintenance
- Annual leave
Financial Services Remuneration & Reward Employment Tax Planning Specialist
HM Revenue and Customs —Croydon
- £65,869 - £72,711 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Area Manager
SIDEKICK GROUP LTD —London
- £46,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
Quick apply
5d
Operations Manager – Nursing Services
Jewish Care —Barnet
- £83,000 a year
- Weekend availability
- Management
- Nursing home
- Customer service
Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
Reward and Employee Relations Support Officer
Department of Health and Social Care —London
- £29,642 - £33,849 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Health Services Manager
Bupa —London
- £43,300 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
- Employee discount
- Gym membership
Quick apply
8d
Customer Insights and Outcomes Manager
Sanctuary Group —London
- £51,379 - £62,412 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Quick apply
Lead Delivery Manager
UK Export Finance —London
- £61,250 - £76,671 a year
- Full-time
- Presentation skills
- Product management
- Agile
10d
Clinic Manager
Regents Park Aesthetics —London
- £55,000 a year
- Full-time
- Management
- Social media management
- Microsoft Office
- Store discount
- Work from home
Quick apply

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Complaints Investigator

Office of the Complaints Commissioner
London

Quick apply

Job details

Full-time | Fixed term contract
£250 a day
4 days ago

Qualifications

Computer literacy
English
Administrative experience
Analysis skills
Organisational skills
Financial services
Communication skills

Full job description

About us

The Financial Regulators Complaints Commissioner role is to independently review complaints about the actions or inactions of the UKs financial service regulators, the Financial Conduct Authority, the Prudential Regulation Authority, the Payment Systems Regulator, and the Bank of England (but only in respect of its oversight of clearing houses, central securities depositaries and inter-bank payment systems).

The Complaint Commissioner is appointed by His Majesty’s Treasury (HM Treasury) and reports to HM Treasury about her reports, findings and recommendations to the regulators.

More information about us can be found here: www.frccommissioner.org.uk

The Role

We have an exciting opportunity for an experienced detail-oriented individual to join our small team as an Investigator, to undertake complex investigations across a wide spectrum of financial services regulatory areas and write reports on these investigations for the Commissioner to consider.

Responsibilities:

Investigate complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, including regulators investigation files, process documents, regulators board papers and wider industry reports
Assess and investigate complaints in accordance with the operational procedures and standards determined by the Complaints Commissioner and recommend a fair and reasonable decision based on the specifics of the case
Prepare succinct reports, decision letters and correspondence – which must be clear, fair, and in Plain English – for the Commissioner to consider. Although the complaints handling process is not legal in nature, decisions must be capable of withstanding judicial review
Ensure as appropriate that compliance with recommendations made to the regulators is monitored and evaluated
Provide advice and guidance to members of the public or representatives of bodies within jurisdiction as required
Keep abreast of current developments in regulation and current practices appropriate to the OCC’s jurisdiction
Comply with Data Protection Law and OCC policies and procedures, particularly in respect of any personal data or confidential material
Update the case management systems as necessary
Undertake any other duties, commensurate with the skills and experience expected for this role, which from time to time may be allocated by a manager

About You

Below are some of the key essential experience, skills & knowledge required for this post

Strong understanding of legal and regulatory principles
Exceptional analytical skills with the ability to think clearly about how best to assess and analyse complex information and reach robust judgments
Excellent written communication skills demonstratable through the writing of reports and papers into complex matters showing attention to detail, and the ability to write in Plain English
Strong judgement, making decisions based on an assessment of the facts in complex cases, consideration of the options and providing a clear rationale for your recommendation
Excellent communication skills with the ability to make a strong personal impact, persuading with well-reasoned arguments and challenging where appropriate
Good stakeholder management, able to identify and manage key stakeholders, to build and maintain constructive relationships
Excellent interpersonal skills and telephone manner, including the ability to handle difficult telephone calls sensitively and firmly
Good organisational skills including the ability to manage competing priorities, and a challenging workload at times, showing tenacity, resilience and flexibility
Ability to adapt to change and absorb new information and legislative change quickly
Driven individual motivated by challenges and responding positively to them
A good team member but with the ability to act on own initiative
Absolute discretion and an understanding of the need for confidentiality
Strong administrative skills and possesses strong general computer literacy and is comfortable with a variety of computer software.
An understanding of and commitment to the 7 Principles of Public Life

Desirable

Proven experience and knowledge of the regulation of UK financial services
Experience of working constructively with regulators, governmental or other public agencies while maintaining independence
Previous experience of undertaking complex investigations with minimal supervision

We know that sometimes the perfect candidate doesn’t perfectly match the job description. If you are passionate about this role and believe you have the skills to succeed, we encourage you to apply even if you don’t meet every requirement.

Key Role details

12 month (full time) temporary contract
Payment will be made based on a day rate of £250 via an umbrella company
Hybrid Work Model: 2 days in the office Office Location: 12 Caxton Street London SW1H 0QS
Closing date Friday 14 August 2026

If you are interested please forward your cv to If you are interested, please forward your CV and references to [email protected]

Please note we are unable to take any telephone calls connected with recruitment: all correspondence will be email based

Pay: £250.00 per day

Work Location: Hybrid remote in London SW1H

Quick apply

Refine Your Search

financial services complaints manager jobs in london

Complaints Investigator

Programme Management Office (PMO) Manager

Deputy Head of MLRO (DMLRO) and Compliance

Senior Complaints Officer

Clinical Service Manager

Senior Delivery Manager

Operations Manager - Adult Skills

Head of Operations

Multi-Site Deputy General Manager

Cluster General Manager

Senior Social Media Manager - Government Media Unit

Financial Services Remuneration & Reward Employment Tax Planning Specialist

Area Manager

Operations Manager – Nursing Services

Conduct & Complaints Manager

Reward and Employee Relations Support Officer

Health Services Manager

Customer Insights and Outcomes Manager

Lead Delivery Manager

Clinic Manager

I want to receive the latest job alerts for financial services complaints manager in london

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