Financial services complaints manager Work, Jobs in London (with Salaries)

Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Financial Crime Detection and Control Manager
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- SQL
- Leadership
- Python
- Annual leave
Quick apply
5d
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
8d
Junior Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,387 - £56,515 a year
- Weekend availability
- Customer service
- Communication skills
5d
Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
3d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
9d
Senior Complaints Officer
Arbuthnot Latham —London
- Financial services
- Communication skills
6d
Senior Manager, Remediation, Financial Services Consulting
EY —London
- Project management
- Financial services
- Communication skills
- Employee discount
Compliance Manager
InvestEngine —London
- Hybrid work
- Analysis skills
- Financial services
Non-Clinical Assessor - £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Sick pay
2d
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
14d
Pensions Team Leader
Secret Intelligence Service —London
- £59,028 - £63,814 a year
- Part-time
- English
- Project management
- Leadership
- Annual leave
2d
Head of Financial Crime Operations
Lendable —London
- Full-time
- Hybrid work
- Machine learning
- Referral programme
Data & Digital Programme Manager
Public Sector Resourcing —London
- £67,001 - £74,000 a year
- Full-time
- Hybrid work
- Azure
- Project management
- Annual leave
5d
Grade 6 Programme Delivery Manager
Department for Education —London
- £70,854 - £74,528 a year
- Part-time
- Microsoft Powerpoint
- Presentation skills
- Agile
5d
Bereavement Services Operations Manager
Enable —London
- £41,051.43 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Business Support Manager
UK Health Security Agency —London
- £37,749 - £45,353 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13d
Financial Lines Claims Manager
Accredited Insurance —London
- Full-time
- Microsoft Powerpoint
- Travel
- IT
Quick apply
1d
Head of Compliance SMF 16 (Deputy MLRO)
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
- Annual leave
Quick apply

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Senior Complaints Manager

British Business Bank
London

Quick apply

Job details

Permanent
£55,000 - £67,500 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Full job description

Description

Senior Complaints Manager

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £62,000 (Sheffield) / Up to £67,500 (London) depending on experience

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

As our Senior Complaints Manager, you will play a pivotal role in shaping and leading our complaints function, ensuring customers receive fair, timely and effective outcomes while helping to drive continuous improvement across the organisation.

Reporting to the Customer Experience Director, you will take ownership of the end-to-end complaints framework, ensuring compliance with FCA regulations, including DISP requirements and Consumer Duty principles. You will use complaint insights to identify emerging risks, trends and opportunities for improvement, helping to influence positive change that enhances customer experience and business performance.

You will bring significant experience of managing complaints within an FCA-regulated financial services environment, together with a genuine commitment to delivering good customer outcomes. You will be comfortable interpreting complex regulatory requirements and translating complaint data into meaningful insight and practical recommendations.

A key part of the role involves preparing and presenting high-quality reports, management information and recommendations to Executive Committees, Board Committees and other senior stakeholders. You will be confident engaging with senior leaders, providing clear evidence-based insight and influencing decision-making through effective communication.

You will also lead and develop a talented team, creating an environment where colleagues feel supported, empowered and accountable. Working collaboratively across the business, you will ensure complaint learnings are embedded into processes, products and services to prevent recurring issues and improve outcomes for customers.

To be successful, you will have extensive experience in regulated complaints management, a proven track record of delivering customer-focused improvements and the ability to balance regulatory compliance with a fair and empathetic approach. Experience working with the Financial Ombudsman Service and producing governance reporting within a regulated financial services environment will be highly valued.

If you are passionate about putting customers at the centre of decision-making and using insight to drive meaningful change, we would welcome your application.

Please click on this Job Description to find out more details.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

Quick apply

Refine Your Search

financial services complaints manager jobs in london

Senior Complaints Manager

Financial Crime Detection and Control Manager

Build to Rent - General Manager

Junior Service Manager

Conduct & Complaints Manager

Customer Service Manager

Property Operations Manager

Senior Complaints Officer

Senior Manager, Remediation, Financial Services Consulting

Compliance Manager

Non-Clinical Assessor - £75,585 - £84,840 p.a. + benefits

Income Collection Officer

Pensions Team Leader

Head of Financial Crime Operations

Data & Digital Programme Manager

Grade 6 Programme Delivery Manager

Bereavement Services Operations Manager

Business Support Manager

Financial Lines Claims Manager

Head of Compliance SMF 16 (Deputy MLRO)

I want to receive the latest job alerts for financial services complaints manager in london

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