Green flag Work, Jobs in London (with Salaries)

Payment Support Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
1d
Fleet Coordinator
Splend —London
- Full-time
- IT
- Annual leave
- Employee assistance programme
Quick apply
Childcare Apprenticeship
Childbase Partnership —Staines-upon-Thames
- £8.00 - £12.74 an hour
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
AI Business Analyst
Jupiter Asset Management —London
- Full-time
- Hybrid work
- System design
- Presentation skills
- APIs
2h
Nursery Domestic Assistant
Childbase Partnership —Hertford
- £12.87 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
AI Business Analyst (12 month FTC)
Jupiter Asset Management —London
- Full-time
- Hybrid work
- System design
- Presentation skills
- APIs
2h
Nursery Assistant
Childbase Partnership —Staines-upon-Thames
- £12.87 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Nursery Team Leader
Childbase Partnership —Barnet
- £17.81 - £18.17 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
8d
Nursery Practitioner (Lunch Cover)
Childbase Partnership —Cole Green
- £12.87 - £15.59 an hour
- Monday to Friday
- Annual leave
- Employee discount
Quick apply
8d
Vendor Manager (12 month Fixed Term Contract)
Depop —London
- Full-time
- Remote
- Contracts
- Tax experience
- Annual leave
- Employee assistance programme
Staff iOS Engineer
Depop —London
- Full-time
- Hybrid work
- Driving
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Relief Nursery Practitioner
Childbase Partnership —Cole Green
- £12.87 - £14.33 an hour
- Monday to Friday
- Employee discount
Quick apply
8d
Parks Engagement Coordinator
idverde —Bromley
- £35,000 - £370,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Senior Project Manager - Brands’ Finance & Reporting
Marks & Spencer —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- In-person
- Employee discount
11d
Senior Gardener
Grosvenor Group —London
- Full-time
- Maintenance
- Supervising experience
- Communication skills
- Gym membership
Interim Treasury Manager
FIELD —London
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Banking
Quick apply
Site Maintenance Supervisor
Reigate St Mary’s —Reigate
- Weekend availability
- Maintenance
- Supervising experience
- Bachelor's degree
1d
Qualified Nursery Practitioner
Childbase Partnership —Barnet
- £14.17 - £16.63 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
8d
Senior Demand Planning Analyst
HelloFresh —London
- Hybrid work
- SQL
- Machine learning
- In-person
- Work from home
- Employee assistance programme
Quick apply
Advanced Clinical Practitioner
King's College Hospital NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Management
- Care plans
- Leadership
1d

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Payment Support Officer

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Microsoft Word
Microsoft Excel
Communication skills
Time management

Full job description

Location: Head Office, London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Payment Support Team Leader

Department: Property Operations - Specialist Mortgages

About the Role

We're looking for a detail-oriented and customer-focused Payment Support Officer to join our Specialist Mortgages Operations team. As the first point of contact for customers experiencing payment issues, you'll play a vital role in managing arrears, supporting customers in financial difficulty, and ensuring fair outcomes in line with regulatory standards.

Key Responsibilities

Act as the first contact point for customers or their representatives regarding payment issues
Manage missed payments, making initial contact in line with agreed strategies
Work with customers to clear arrears quickly, offering alternative payment methods where needed
Identify cases of financial difficulty and provide tailored support and payment plans
Maintain regular contact with customers in shortfall, escalating cases where necessary
Create trigger and referral reports for the Business Support team
Manage pre-arrears and early warning cases in line with policy requirements
Maintain accurate customer records and apply correct forbearance flags
Obtain and maintain mandate to authorise early forbearance arrangements

What We're Looking For

Experience in collections within an FCA-regulated organisation
Strong understanding of regulatory and legal requirements
Intermediate Microsoft Word and Excel skills
Experience in mortgage collections (beneficial but not essential)
Good standard of education (GCSEs in English & Maths, Grade 4 or higher)
Exceptional organisation and time management skills
Customer-centric approach with strong communication skills
Risk awareness and attention to detail
Team player with a proactive mindset

Risk & Conduct Responsibilities

Comply with AML, financial crime, and Conduct Rules requirements
Champion fair customer outcomes and Consumer Duty responsibilities
Identify and escalate risks appropriately and in a timely manner
Act with integrity, diligence, and openness in all interactions

Benefits

Competitive remuneration
Discretionary annual bonus
Annual pay review
Private Medical Insurance (Bupa)
Mental health & wellbeing support via Bupa
25 days annual leave (increasing with service) + Holiday Buy Scheme
Cycle to Work Scheme & Green Car Scheme
Enhanced family leave policies
Study support & professional membership
Hybrid working (where applicable)
Pension scheme - 8% employer contribution (non-contributory)
Interest-free season ticket loan
Annual volunteering day & Net Zero employer commitment

If you're ready to become a subject matter expert in arrears management and help deliver positive outcomes for customers, we'd love to hear from you.

Quick apply

Refine Your Search

green flag jobs in london

Payment Support Officer

Fleet Coordinator

Childcare Apprenticeship

AI Business Analyst

Nursery Domestic Assistant

AI Business Analyst (12 month FTC)

Nursery Assistant

Nursery Team Leader

Nursery Practitioner (Lunch Cover)

Vendor Manager (12 month Fixed Term Contract)

Staff iOS Engineer

Relief Nursery Practitioner

Parks Engagement Coordinator

Senior Project Manager - Brands’ Finance & Reporting

Senior Gardener

Interim Treasury Manager

Site Maintenance Supervisor

Qualified Nursery Practitioner

Senior Demand Planning Analyst

Advanced Clinical Practitioner

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