Head of communications, global commercial organization Work, Jobs in London (with Salaries)

Customer Success Manager
Optimizely —London
- CRM software
- Sales
- Marketing
Global AI Transformation GTM Senior Director - Partnerships
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- AI
Global Head of Internal Communications
Anthesis Group —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
Quick apply
7d
Global Head of Brand Activation, Bluey
BBCSTUDIOS —London
- Up to £72 an hour
- Full-time
- Communication skills
- Negotiation
- Annual leave
4d
Senior Director - Executive Compensation and Equity Program
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Profit sharing
- Annual leave
Global Head of Brand Activation, Bluey
BBC —London
- £83,000 a year
- Full-time
- Communication skills
- Negotiation
4d
Head of/Director, Government Affairs - UK & EU
Hims & Hers —London
- £140,000 - £155,000 a year
- Full-time
- Hybrid work
- Spanish
- AI
- Communication skills
- Annual leave
Head of Workplace Communications, UK Stores and Corporate Comms
Amazon UK Services Ltd. —London
- Full-time
- Bachelor's degree
- Team management
3d
Customer Excellence Head
Novartis —London
- £84,490 - £156,910 a year
- Full-time
- CRM software
- Management
- English
Global Head of Digital
Dorchester Collection —London
- Monday to Friday
- Data analysis skills
- Hotel
- Presentation skills
- Work from home
- Referral programme
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Head of Marketing & Mindshare
Genie AI —London
- £80,000 - £120,000 a year
- Remote
- AI
- Leadership
- Communication skills
Head of Brand & Communications
amicable —London
- £65,000 - £80,000 a year
- Hybrid work
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Head of Corporate Partnerships
Guy's & St Thomas' Foundation —London
- £67,000 - £71,000 a year
- Hybrid work
- Sales
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Global Head of Privacy
ASCOT GROUP —London
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Head of Donor Engagement
Norwood —London
- £60,012 - £73,349 a year
- No degree
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Global Head of Transition Management Sales, Managing Director - State Street Investment Management
State Street —London
- Full-time
- CRM software
- Up to 50% travel
- Sales
Senior Director, Head of Germany Coverage
Walker & Dunlop —London
- Full-time
- English
- Microsoft Office
- Hotel
- Flexible schedule
Group Head of Digital Communications
Hiscox —London
- Full-time
- Hybrid work
- Social media management
- Project management
11d

I want to receive the latest job alerts for head of communications, global commercial organization in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of communications, global commercial organization jobs near london

Customer Success Manager

Optimizely -
London

Apply Now

Job details

Qualifications

CRM software
Sales
Marketing
Master's degree
Bachelor's degree
Organisational skills
Communication skills
Negotiation

Full job description

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.

As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth

Job Responsibilities

Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer’s specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR’s and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities

Knowledge and Experience

Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company’s financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a “Can Do” attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus

Competencies

Establishing Relationships

Navigating Organizations

Prioritizing and Organizing Work

Making Convincing Arguments

Negotiating Agreements

Championing Customer Needs

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#LI-AK1

Apply Now

Refine Your Search

head of communications, global commercial organization jobs in london

Customer Success Manager

Global AI Transformation GTM Senior Director - Partnerships

Global Head of Internal Communications

Global Head of Brand Activation, Bluey

Senior Director - Executive Compensation and Equity Program

Global Head of Brand Activation, Bluey

Head of/Director, Government Affairs - UK & EU

Head of Workplace Communications, UK Stores and Corporate Comms

Customer Excellence Head

Global Head of Digital

Head of Alumni and Supporter Voice

Head of Marketing & Mindshare

Head of Brand & Communications

Head of Corporate Partnerships

Global Head of Privacy

Head of Donor Engagement

Director of Scaled Customer Success, Global

Global Head of Transition Management Sales, Managing Director - State Street Investment Management

Senior Director, Head of Germany Coverage

Group Head of Digital Communications

I want to receive the latest job alerts for head of communications, global commercial organization in london

Related Searches

Explore jobs in more locations

Introduction

Job Responsibilities

Knowledge and Experience

Education

Competencies

Jobseeker tools

Employer Tools

Browse

Stay Connected