Hertfordshire’s Family Centre Service brings together the Public Health Nursing Service (Health Visitors and School Nurses) and the Family Support Service.
Our aim is to help children and families achieve the best possible start in life, supporting them to develop, grow and thrive. We work with families who have children aged up to five years, providing a wide range of services, information and practical support on key aspects of family life.
About the Role: We are looking for a friendly, organised and adaptable Floating Receptionist/Administrator to join our Family Centre team. As the first point of contact for many families and visitors, you will play a key role in creating a warm, welcoming and professional environment across our Family Centres. Alongside front-of-house responsibilities, you will provide valuable administrative support to help ensure the smooth day-to-day running of the service.
This is a varied and rewarding role that offers the opportunity to make a positive difference to families within the local community while working as part of a supportive and dedicated team.
What You'll Be Doing
- Providing a professional, friendly and welcoming reception service to all visitors, ensuring discretion and confidentiality at all times;
- Using your strong organisational skills to manage a variety of tasks and adapt to new information, systems and processes;
- Communicating confidently and effectively with families, colleagues and partner agencies, both in person, in writing and over the telephone;
- Developing a good understanding of the Family Centre Service offer to help ensure families receive appropriate information, guidance and support;
- Providing a wide range of administrative support, including data entry, record keeping and maintaining accurate records;
- Working closely with the wider Family Centre Hub and locality teams to support service delivery and community activities;
- Assisting with the planning and organisation of events and activities when required;
- Supporting the preparation of correspondence, managing incoming and outgoing post, diary management, and raising and processing purchase orders.
What We're Looking For
- A positive, professional and approachable individual who enjoys working with people and providing excellent customer service;
- Strong organisational and administrative skills with the ability to manage a varied workload;
- Excellent verbal and written communication skills, together with a professional telephone manner;
- Confidence using IT systems and maintaining accurate records;
- A willingness to learn, adapt and work across a range of Family Centre locations.
Essential Requirements
- A valid UK driving licence and access to a vehicle during working hours;
- Willingness and ability to travel to and work from different Family Centres as required;
- Appropriate motor insurance that includes business use.
Desirable
- A Level 2 qualification in a relevant field, such as Customer Service or Administration.
Working Hours: This role offers flexibility, with working hours scheduled between 8:00am and 6:00pm, Monday to Friday. As much advance notice as possible will be provided for any cover requirements across Family Centre locations.
At One YMCA, we are committed to creating an inclusive workplace where everyone is valued, respected and supported to reach their full potential.
We actively promote equality of opportunity and welcome applications from people of all backgrounds, communities and experiences. We believe that a diverse workforce strengthens our organisation and enables us to better serve the communities we support.
We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage or Civil Partnership, Pregnancy or Maternity, Race, Religion or Belief, Sex, or Sexual Orientation.
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
