Housing solutions Work, Jobs in London (with Salaries)

Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
10d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
10d
Accommodation Advisor (Applications & Allocations)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Work from home
2d
Homelessness Officer
City of Westminster Council —London
- £34,359 - £38,637 a year
- IT
- Communication skills
10d
Housing Register Officer
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- IT
- Communication skills
10d
Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Communication skills
4d
Housing Support Worker
Victory Housing VHF —London
- £20 an hour
- Part-time
- Working with children
- In-person
- Care plans
- Flexible schedule
Quick apply
9d
Housing Solutions Officer
Civic Recruitment Limited —Enfield
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
2d
Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
3d
Sheltered Housing Assistant
L&Q —London
- £28,275 - £30,780 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Income Officer - Local Operations
Sanctuary Group —London
- £39,507 - £41,586 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
Quick apply
14h
Housing Advisor
Civic Recruitment Limited —Lambeth
- Full-time
- Hybrid work
- In-person
- Communication skills
- Negotiation
Quick apply
Housing Supply Officer
Civic Recruitment Limited —London
- Organisational skills
- IT
- Communication skills
Quick apply
11h
Temporary Accommodation Officer
Active Resourcing Ltd —Lambeth
- £23 - £30 an hour
- Temporary
- Organisational skills
- In-person
- Communication skills
Quick apply
Trainee Housing Solutions Officer FTC (Homelessness)
Broxbourne Council —Cheshunt
- £37,017.76 a year
- Temporary
- English
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Reviews Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- IT
10d
Accommodation Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Communication skills
- Free parking
- Employee discount
3d
Committee Officer
Greater London Authority —London
- £48,427 a year
- Full-time
- Hybrid work
- Assembly
- Presentation skills
- IT
- Annual leave
9d
Education Engagement Practitioner
City of Westminster Council —Westminster
- £42,912 - £52,269 a year
- Temporary
- School
- Negotiation
3d
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
13d

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Customer Resolutions Support Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £37,509 a year
10 days ago

Qualifications

Triage
Administrative experience
Organisational skills
IT
Communication skills

Full job description

About Us:

Housing Needs in Westminster City Council is a world of extraordinary stories. For Abbie, a Homelessness Officer, the work is often about stopping a crisis from happening at all

This might mean negotiating with landlords, working through financial difficulties with residents, or finding practical solutions that allow people to remain in their homes.

In one situation, Abbie worked with a resident who was at risk of losing their home after the rent became unaffordable and possession action had started. By working closely with the landlord, she took the time to understand what had driven the landlord to increase the rent and the residents’ financial situation. Through careful negotiation, she was able to secure an affordable agreement that worked for both parties. The possession action was withdrawn and the resident was able to stay in their home.

At Westminster, we understand that homelessness is multifaceted and caused by various factors, and addressing homelessness often goes beyond providing emergency accommodation – it requires an in-depth understanding of the root causes. This is why, alongside her negotiation work with the landlord, Abbie worked with officers across the department and the wider Council to help maximise the resident’s income. For Abbie, cases like this are not only about securing housing in the interim, they are about ensuring that residents are also able to sustain their tenancies in the long-term.

This kind of work requires persistence, judgement and empathy. Across Westminster, this is what our Housing Needs officers do every day: working with residents to turn difficult situations into new beginnings.

The Role:

As a Customer Resolution Support Officer in our Housing and Homelessness Service, you can make your own powerful contribution to people across Westminster. Playing a vital role in a front-line team responsible for responding to enquiries, complaints and requests from residents, you’ll help directly improve outcomes for people experiencing homelessness.

Ensuring cases are logged, progressed and communicated accurately and promptly, you’ll use your judgement to screen and triage correspondence against acceptance criteria. Your day-to-day will be fast-paced and varied, so you’ll take an organised, proactive approach to your work. Whether it’s monitoring inboxes for enquiries or complaints, drafting resident correspondence, or providing advice and guidance, you’ll put residents at the heart of everything you do.

Please refer to the Job Description for more information.

About You:

An established professional with experience of providing administrative, triage or coordination support within a customer-facing service, you’ll be confident handling enquiries, complaints and case-related correspondence. Having maintained accurate case records in a previous role, you’ll be confident managing multiple tasks simultaneously to meet service standards and deadlines

On a personal level, you’ll be a strong communicator with excellent active listening, organisational and prioritisation skills. Bringing empathy, sensitivity and strong attention to detail to everything you do, you’ll be capable of keeping calm in emotive or challenging situations. This is a fantastic opportunity to join a supportive, inclusive team making a direct impact on the lives of people experiencing homelessness, and to supercharge your career in the process.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

housing solutions jobs in london

Customer Resolutions Support Officer

Homelessness Support Officer

Accommodation Advisor (Applications & Allocations)

Homelessness Officer

Housing Register Officer

Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service

Housing Support Worker

Housing Solutions Officer

Tenancy Support Officer (New Builds)

Sheltered Housing Assistant

Income Officer - Local Operations

Housing Advisor

Housing Supply Officer

Temporary Accommodation Officer

Trainee Housing Solutions Officer FTC (Homelessness)

Reviews Officer

Accommodation Officer

Committee Officer

Education Engagement Practitioner

Business Analyst

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