Hyde housing Work, Jobs in London (with Salaries)

Customer Vulnerability Specialist
Neighbourhood &Tenancy Services (London) —London
- £43,000 a year
- Full-time
- Hybrid work
- Analytics
Quick apply
8d
Resale & Staircasing Consultant
HYDE HOUSING ASSOCIATION —London
- £28,500 - £31,785 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
4h
Income Officer
HYDE HOUSING ASSOCIATION —London
- £32,700 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
9d
Income Collection Officer
HYDE HOUSING ASSOCIATION —London
- £32,700 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
9d
Estate Cleaner
Estate Services —Tower Hamlets
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Cleaning
- Communication skills
Quick apply
9d
Regional Housing Manager
HYDE HOUSING ASSOCIATION —London
- £37,800 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
Quick apply
10d
Corporate Health & Safety Manager
Health & Safety —London
- £66,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
9d
Senior Regeneration Project Manager
Development (London) —London
- £64,000 - £71,000 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Budgeting
Quick apply
13d
Salesforce Developer
Business Systems —London
- £54,800 - £66,000 a year
- Full-time
- Hybrid work
Quick apply
10d
Financial Planning & Analysis Director
HYDE HOUSING ASSOCIATION —London
- £132,000 - £150,000 a year
- Full-time
Quick apply
6d
Strategic Financial Planning Manager
HYDE HOUSING ASSOCIATION —London
- £86,000 - £98,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
13d
Senior Treasury Manager
HYDE HOUSING ASSOCIATION —London
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
6d
Multi Trader – Carpenter
HYDE HOUSING ASSOCIATION —Tower Hamlets
- £38,000 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
Quick apply
9d
Multi Trader - Carpenter
HYDE HOUSING ASSOCIATION —Tower Hamlets
- £38,000 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
Quick apply
2d
Roofer
HYDE HOUSING ASSOCIATION —Bromley
- £38,000 a year
- Full-time
- Maintenance
Quick apply
Multi Trader (Carpenter/Plumber Bias)
HYDE HOUSING ASSOCIATION —Bromley
- £38,000 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
Quick apply
7d
Multi Trader
HYDE HOUSING ASSOCIATION —Tower Hamlets
- £38,000 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
Quick apply
9d

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Resale & Staircasing Consultant
HYDE HOUSING ASSOCIATION —London
You will provide a proactive and responsive service to customers, guiding them through the sales journey from initial enquiry through to completion.
£28,500 - £31,785 a year
Quick apply
4h

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hyde housing jobs near london

Customer Vulnerability Specialist

Neighbourhood &Tenancy Services (London)
London

Quick apply

Job details

Permanent | Full-time
£43,000 a year
8 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Change management
Tenancy sustainment support
Customer support
Analytics

Full job description

Customer Vulnerability Specialist

London Bridge (Flexible to base location, but with requirement to attend Head Office (London Bridge) when required)

Up to £43,000

Hyde is looking for a Customer Vulnerability Specialist to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As the Customer Vulnerability Specialist at Hyde, you will act as the lead specialist for vulnerability across operations. This is a standalone role, so you will be trusted to work independently, provide expert guidance, review policy and practice, and drive improvements through the business. You will use customer insight, case trends and service data to make sure colleagues respond to vulnerable customers in a fair, consistent and proportionate way.

Key Duties

Be Hyde’s lead expert on customer vulnerability, giving clear advice on complex cases and helping teams make fair decisions.
Work independently in this standalone role, managing your own priorities and using good judgement to solve problems.
Review policies, procedures and guidance to make sure they are clear, up to date and work well for customers and colleagues.
Use customer feedback, case trends and data to spot issues and lead improvements across the business.
Build strong relationships with teams and partners, sharing learning and helping colleagues feel confident when supporting vulnerable customers.

Why Join Hyde?
Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Vulnerability Specialist we’re seeking someone who can bring:

Significant experience in vulnerability, safeguarding, tenancy sustainment or customer support within a housing, customer service or community-based environment.
Experience working as a lead specialist or trusted subject matter expert, with the confidence to work independently. Experience in Housing is preferred.
Experience reviewing policies, procedures or guidance and leading improvements that are adopted across teams or services.
Strong influencing and stakeholder management skills, with the ability to drive change through the business and bring people with you.
The ability to interpret data, identify trends and translate insight into practical service improvements, clear recommendations and measurable actions.
A proactive, organised and customer-focused approach, with the confidence to manage competing priorities and take ownership of outcomes.

The Benefits of Joining Hyde

Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available

Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

Quick apply

Refine Your Search

hyde housing jobs in london

Customer Vulnerability Specialist

Resale & Staircasing Consultant

Income Officer

Income Collection Officer

Estate Cleaner

Regional Housing Manager

Corporate Health & Safety Manager

Senior Regeneration Project Manager

Salesforce Developer

Financial Planning & Analysis Director

Strategic Financial Planning Manager

Senior Treasury Manager

Multi Trader – Carpenter

Multi Trader - Carpenter

Roofer

Multi Trader (Carpenter/Plumber Bias)

Multi Trader

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