Mental health support volunteer Work, Jobs in London (with Salaries)

Helpline Adviser
YoungMinds —London
- £26,120.80 - £29,023.20 a year
- Part-time
- Hybrid work
- Annual leave
- Sick pay
3d
Helpline Adviser FTC
YoungMinds —London
- £26,120.80 - £29,023.20 a year
- Part-time
- Hybrid work
- Annual leave
- Sick pay
1d
Relief Support Worker (Female)
Oasis Community Housing —London
- £15.14 an hour
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Volunteer Entry Into Service Engagement
Change Grow Live —Ealing
- Remote
Volunteer Befriender (Brent)
Rethink Mental Illness —London
- Weekend availability
- Travel
- IT
- Communication skills
Tamil Speaking Befriender Volunteer
Creative Support —London
- £14.80 an hour
- Call to connect
- Annual leave
Volunteer Entry Into Service (EIS) Engagement Punjabi Speaking
Change Grow Live —Ealing
- Remote
Volunteer Befriender Companion For Activities and Chats
Together for Mental Wellbeing —London
- Communication skills
Quick apply
Volunteer with VoiceAbility in Camden
VoiceAbility —London
- Part-time
- Communication skills
Volunteer Dual Diagnosis Recovery Support (Punjabi Speaking)
Change Grow Live —Ealing
Neo-Natal Support Worker
Rainbow Trust Children's Charity —London
- £24,000 a year
- Full-time
- Microsoft Office
- Annual leave
- Employee assistance programme
Volunteer Entry Into Service (EIS) Engagement Tamil Speaking
Change Grow Live —Ealing
- Remote
Personal Adviser
LondonBoroughofBexley —Bexleyheath
- £33,987 - £36,585 a year
- Annual leave
8d
Family Support Worker
Rainbow Trust Children's Charity —South East London
- £24,000 a year
- Full-time
- Microsoft Office
- Annual leave
- Employee assistance programme
14d
Perinatal Support Volunteer
Home-Start Croydon —Croydon
- Working with children
- In-person
Quick apply
Volunteer Befriender
Rethink Mental Illness —Hertford
- Communication skills
Volunteer Mentor
Feltham Community Chaplaincy Trust —Feltham
- £1 - £15 a day
- Working with children
- Mentoring
- In-person
Quick apply
12d
Family Support - Group Helper (Supporting younger parents and carers with children under one - Woking)
Barnardo's —Woking
- Call to connect
10d
Key worker - Children with Disabilities
Hillingdon Council —Uxbridge
- £35,520 - £39,276 a year
- Childcare
- Working with children
- Organisational skills
- Free parking
- Employee discount
1d
Social Worker (Intervention & Planning)
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Communication skills
- Annual leave
- Flexitime
18h

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Helpline Adviser

YoungMinds -
London

Apply Now

Job details

Permanent | Part-time
£26,120.80 - £29,023.20 a year
3 days ago

Benefits

Additional leave
Annual leave
Company pension
Sick pay

Full job description

The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.

Key information

Position

Helpline Adviser

Contract

Permanent, Part time (0.8 FTE)

Salary

£26,120.80 - £29,023.20 per annum

Location

London

1km from London Bridge and Tower Hill tube stations

Application closing date

27 Jul 2026

Interview date

TBC

Working environment

We are currently working with a hybrid working model, where there is the option of working from home combined with 4-12 days a month of working in the office.

About this role

You will be responding to helpline calls, which can cover wide-ranging and multifaceted issues. You will be using helpline skills to listen to callers’ concerns and draw on your expertise to provide tailored guidance to service users. You will need to ensure that you follow helpline safeguarding and data protection procedures and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.

Please note that our Helpline currently works within a hybrid model, with members of the team coming into the office 1-2 days per week. Our position concerning working arrangements may change in the future.

The part time position will consist of 28 hours (4 days per week), with core working days being Monday, Wednesday and Fridays.

In this role you will be required to work one evening shift per week until 6.45pm or 8.45pm, depending on the operational requirements of the service.

We are considering piloting extended helpline opening hours later in the evening and/or at the weekend in the future, so this role will require occasional out-of-hour work.

About you

Candidates will be shortlisted on the basis of meeting the following criteria to a satisfactory level:

Experience of delivering advice and guidance to service users
Experience of responding to safeguarding concerns effectively, following protocols, reporting concerns and ability to identify risk within young people and adults.
Ability to work well under pressure, manage an emotionally demanding workload and practice self-care
Understanding of mental health problems, illnesses and disorders and the challenges faced by children, young people, parents and families
Knowledge of mental health service provision

Deadline for applications is 27 July 2026 at 9am.

Further information on the post can be found in the job pack below. To apply for this role, please download the Helpline Adviser Job Pack and follow the guidance on the application form.

YoungMinds is committed to safeguarding and promoting the welfare of children and young people and we therefore expect all staff and volunteers to do the same. We ask all staff to undertake safeguarding training when they join us.

We welcome applications from Black and Minoritised, LGBTQ+ groups and those with disabilities, as they are currently under-represented.

Helpline Adviser Job Pack

One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.

If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.

To apply for this role, please fill in the application form - downloadable below. Applications should be sent to [email protected] by the deadline listed, with the job title included as the subject.

Download the application form

About YoungMinds

You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:

25 days paid holiday entitlement (plus Bank Holidays)
three days additional leave over Christmas and New Year
auto-enrolment onto pension scheme where YoungMinds will match your contribution up to five per cent
statutory benefits such as parental leave and sick pay
a wide range of other health, wellbeing and lifestyle benefits
a dedication to continued professional development, training and shared best practice

Our vision

- A world where no young person feels alone with their mental health.
  
  We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.

Apply Now

Refine Your Search

mental health support volunteer jobs in london

Helpline Adviser

Helpline Adviser FTC

Relief Support Worker (Female)

Volunteer Entry Into Service Engagement

Volunteer Befriender (Brent)

Tamil Speaking Befriender Volunteer

Volunteer Entry Into Service (EIS) Engagement Punjabi Speaking

Volunteer Befriender Companion For Activities and Chats

Volunteer with VoiceAbility in Camden

Volunteer Dual Diagnosis Recovery Support (Punjabi Speaking)

Neo-Natal Support Worker

Volunteer Entry Into Service (EIS) Engagement Tamil Speaking

Personal Adviser

Family Support Worker

Perinatal Support Volunteer

Volunteer Befriender

Volunteer Mentor

Family Support - Group Helper (Supporting younger parents and carers with children under one - Woking)

Key worker - Children with Disabilities

Social Worker (Intervention & Planning)

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