Operations manager furniture Work, Jobs in London (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
Warehouse Operations Manager
Gist Limited —Enfield
- Up to £56,900 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Change Manager - South
Mitie —London
- Full-time
- Project management
- Team management
- Travel
1d
Assistant Manager, Guinness Open Gate Brewery, London
Diageo —London
- Full-time
- Hospitality
- Bar
- Maintenance
Event Manager
BLAST —London
- Hybrid work
- Hotel
- Travel
Quick apply
1d
Operations Manager
Larchbond Facilities —Grays
- Weekend availability
- Microsoft Outlook
- Microsoft Office
Exhibition & Event Manager - freelance contract July - Oct
Leaders in Sport —Wimbledon
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Transport Operations Manager
Gist Limited —Hemel Hempstead
- £50,000 - £52,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Tasker Success Manager, UK
Taskrabbit —London
- £40,000 - £57,000 a year
- English
- SQL
- Bachelor's degree
Quick apply
Office Manager , Indispensable Solutions, UK and International
Indispensable Solutions. —London
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Team Leader – Facilities Services
Charles Stanley —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Event Operations & Logistics Coordinator
Easy Gourmet Ltd —London
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Driving
- In-person
Quick apply
4d
Facilities and Estate Officer
Regent College London —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
Quick apply
Warehouse Operations Manager - Nights
Gist Limited —Enfield
- Up to £59,000 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Employee assistance programme
- Employee discount
Change Manager
Gist Limited —Hemel Hempstead
- Up to £50,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Workplace Experience Coordinator
Cushman & Wakefield —London
- Hospitality
- Bar
- Customer service
Quick apply
7d
Workshop and Delivery Supervisor - Joinery
Benjamin's Workshop Ltd —Bethnal Green
- £37,000 - £42,000 a year
- Full-time
- Organisational skills
- Warehouse experience
- IT
Quick apply
1d
Assistant Site Manager
Gardener Schools Group —London
- Weekend availability
- Maintenance
- English
- Supervising experience
- Gym membership
- Bereavement leave
Quick apply
ZARA VISUAL COMMERCIAL LONDON
INDITEX —London
- Full-time
- Customer service
- Analysis skills
- Mentoring
Quick apply
Assistant Campus Manager
Regent College London —London
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

operations manager furniture jobs in london

Customer Service Manager

Warehouse Operations Manager

Change Manager - South

Assistant Manager, Guinness Open Gate Brewery, London

Event Manager

Operations Manager

Exhibition & Event Manager - freelance contract July - Oct

Transport Operations Manager

Tasker Success Manager, UK

Office Manager , Indispensable Solutions, UK and International

Team Leader – Facilities Services

Event Operations & Logistics Coordinator

Facilities and Estate Officer

Warehouse Operations Manager - Nights

Change Manager

Workplace Experience Coordinator

Workshop and Delivery Supervisor - Joinery

Assistant Site Manager

ZARA VISUAL COMMERCIAL LONDON

Assistant Campus Manager

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