Platform service manager Work, Jobs in London (with Salaries)

Platform Service Manager
7IM —London
- Financial services
- Retail management
- Tax experience
Platform Service Manager
Seven Investment Management —London
- Financial services
- Retail management
- Tax experience
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
3d
Service Manager
UBDS Group —London
- Hybrid work
- Azure
- DevOps
Quick apply
Service Delivery Manager
Natilik —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Success Manager, Customer Data Platform - EMEA
mParticle —London
- £76,000 - £119,000 a year
- Full-time
Portfolio Manager
DV Trading —London
Service Manager
Currys —London
- Full-time
- Hybrid work
- Microsoft Office
- AI
Service Delivery Manager (Group Manager II - BPM)
UST Global —London
- Azure
- SharePoint
- IT
Delivery Manager
GFT Technologies SE —London
- Hybrid work
- Leadership
- Banking
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
8d
CRM Manager
Policy Expert —London
Implementation Manager
Decagon —London
- £105,000 - £140,000 a year
- Full-time
- Customer service
- Salesforce
- APIs
- Life insurance
Service Manager
Vertu Motors —Beaconsfield
- £60,000 - £85,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Service Delivery Manager
Centralise Technologies —London
- Full-time
- Leadership
14d
Office Manager
Cognism —London
- Administrative experience
- Office experience
Quick apply
Change Manager – Digital & Platform Transformations
Kearney —London
- Full-time
- Salesforce
- Bachelor's degree
- Organisational skills
Operations Manager
Accent Catering Services Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Food service
- Contracts
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Delivery Manager III
RELX —London
- Full-time
- Agile
Office Manager
Hansen Technologies —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
13d

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Platform Service Manager

7IM -
London

Apply Now

Job details

Permanent

Qualifications

Numeracy
Financial services
Retail management
Tax experience

Full job description

About The Role

Purpose:

To provide office based front line telephone servicing and support to the 7IM platform clients
The role involves extensive direct telephone and email contact with financial planners, paraplanners and wealth managers (intermediaries). The role is about developing strong relationships built on outstanding service for all and any queries that our clients and their client dealings with the 7IM platform
The role holder will work closely with the Regional Platform Relationship Managers and Operations team to provide excellent customer service to our intermediary practices

Responsibilities:

Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate
Ensuring all calls are answered in a timely manner and dealt with appropriately managing the caller’s expectations where necessary
Take ownership of queries; analyse, research and provide solutions using knowledge of the systems and processes
Servicing assigned intermediary firms in a pooled account service model taking responsibility for specific tasks which are scheduled on a rota basis
Taking responsibility to ensure all client and intermediary communication is accurate, appropriate and delivered at the right time, including emails, letters and platform updates
Liaising closely with relevant members of the Operations team to ensure full communication and understanding, minimising errors and maximising service levels
Planning and organising work flow with the Platform Relationship Manager and Regional teams, especially during client reporting periods
Inputting, manipulating and maintaining data on the 7IM platform and client relationship management systems to perform required service tasks which can include processing ISA subscriptions and payment instructions in line with HMRC and 7IM policies
Assisting in the testing of the development of the platform including writing and maintaining user acceptance testing scripts
Evaluate improve and streamline the processes and procedures for servicing platform business
Suggesting realistic and appropriate improvements to the 7IM systems and procedures to continually improve service to clients and intermediaries
Provide input and feedback on improvements to the external facing proposition
Ensuring that the FCA policy of treating customers fairly is followed as well working in accordance with 7IM’s mission and tenets
Other, as reasonably required by your line manager and 7IM
In this role, it's essential that you consistently follow the FCA's Consumer Duty principles. You're expected to act in good faith, prevent potential harm, and actively support our customers in achieving their financial goals

About You

Knowledge:

Knowledge of the UK platform market, including the regulatory environment
Knowledge of platform administration, including tax wrappers
Knowledge of Pershing systems and procedures would also be beneficial
Experience of retail investments and investment management (including operational knowledge) would be advantageous
Understanding of the advice process and advisory market in the UK
Relevant regulation and policy knowledge
Excellent working knowledge of e-business, especially in applications to Financial Advisers

Skills:

Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries
Ability to build relationship and rapport building skills in order to rapidly establish a high level of trust with wealth managers
Managing client expectations of the outcome of the telephone requests
Demonstrate a high level of ownership, competence, reliability and responsiveness
Planning and organising skills to maximise the efficiency of operation and service, including prioritising appropriately
Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service
Systems learning skills to rapidly understand and use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
Written skills, in order to clearly, concisely and thoroughly present information to wealth managers, regional platform relationship managers and their teams
Numeracy skills in order to understand, process and check a range of data
Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with wealth managers and colleagues across 7IM. The ability to drive through and ensure that necessary actions are taken to service the clients, whilst maintaining positive relationships with them and within 7IM
Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
Resilience in order to manage conflicting priorities and demands, ambiguity, high work load and other business prerogatives
Personal development focus, taking responsibility (with 7IM) for driving forward both personal and professional development in order to maximise effectiveness in this demanding role, and to grow in the role, and beyond

Qualifications:

Relevant Financial Services qualifications will be advantageous

Skills/Other relevant information:

Flexible attitude to duties as the role evolves due to changes in the platform market and business focus
Flexible attitude to working hours – sometimes the workload will demand additional commitment outside the contractual hours

Apply Now

Refine Your Search

platform service manager jobs in london

Platform Service Manager

Platform Service Manager

Programme Manager (Contract)

Service Manager

Service Delivery Manager

Customer Success Manager, Customer Data Platform - EMEA

Portfolio Manager

Service Manager

Service Delivery Manager (Group Manager II - BPM)

Delivery Manager

Service Desk Analyst / Manager

CRM Manager

Implementation Manager

Service Manager

Service Delivery Manager

Office Manager

Change Manager – Digital & Platform Transformations

Operations Manager

Delivery Manager III

Office Manager

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