Relations diplomacy Work, Jobs in London (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Executive Assistant to the CEO
The Advocacy Academy —London
- £31,000 - £36,000 a year
- Part-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Flexible schedule
1h
Corporate Receptionist - 77 Kingsway
ST James Facilities —London
- £36,000 a year
- Full-time
- Word processing
- English
- Microsoft Office
Quick apply
Corporate Receptionist - 100 Wood Street
ST James Facilities —London
- £33,883.20 a year
- Full-time
- Word processing
- Computer literacy
- English
Quick apply
11d
Receptionist: London Probation Service
HM Prison & Probation Service —London
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
4d
HR Intern
Coty Inc. —London
- Continuous improvement
- Conflict management
- Organisational skills
- Employee discount
Clinical Administrator
Willow |Tree Family Doctors —London
- £28,041 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Guest Experience Expert -Sheraton Grand London Park Lane
Marriott International, Inc —London
- Part-time
- Cash handling
Life Enrichment & Well-being Coordinator
KYN —Fulham
- £14.22 an hour
- Annual leave
- Employee assistance programme
Quick apply
Political Mobilization Officer
World Resources Institute —London
- £45,000 - £56,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Bachelor's degree
- Flexible schedule
14d
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
4d
Production Executive, Studios
IMG —London
- Weekend availability
- Microsoft Word
- Team management
- Travel
Director, Global HR Compliance & Operations (UK Posting)
Vital Strategies —London
- £110,000 - £120,000 a year
- Data analysis skills
- English
- Analysis skills
Guest Experience Expert - Aloft London Excel
Marriott International, Inc —London
- Full-time
- Customer service
- Computer literacy
- Writing skills
14d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Sick pay
Employee Relations Specialist
Take-Two Interactive Software, Inc. —London
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Annual leave
Quick apply
Guest Experience Expert - Switchboard - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Computer literacy
- Writing skills
- Basic maths
13d
Lecturer in Middle East Politics
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Master's degree
- University
- Teaching
- Annual leave
- Employee assistance programme
4d
Deputy Company Secretary
Great Ormond Street Hospital for Children —London
- £88,250 - £100,355 a year
- Full-time
- Research
- Master's degree
- Team management
13d
Global Head of HR
Thought Machine —London
- Full-time
- Hybrid work
- Human resources
- Mentoring
- Contracts
- Flexible schedule
- Life insurance

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relations diplomacy jobs near london

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Process improvement
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

relations diplomacy jobs in london

Team Leader - 21 Soho Square

Executive Assistant to the CEO

Corporate Receptionist - 77 Kingsway

Corporate Receptionist - 100 Wood Street

Receptionist: London Probation Service

HR Intern

Clinical Administrator

Guest Experience Expert -Sheraton Grand London Park Lane

Life Enrichment & Well-being Coordinator

Political Mobilization Officer

Receptionist - South Essex - East of England

Production Executive, Studios

Director, Global HR Compliance & Operations (UK Posting)

Guest Experience Expert - Aloft London Excel

Guest Experience Manager, Pre-Opening - The St. Regis London

Employee Relations Specialist

Guest Experience Expert - Switchboard - London Marriott Hotel Canary Wharf

Lecturer in Middle East Politics

Deputy Company Secretary

Global Head of HR

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