Retentions advisor Work, Jobs in London (with Salaries)

Customer Success Co-ordinator
Mears Group —Hammersmith and Fulham
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Customer Service Advisor - Retentions Team
Demo160: Core Template TEMC —London
- £24,570 - £26,570 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Apprentice Customer Service Advisor
TrustFord —London
- Hotel
- Annual leave
- Employee discount
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Client Advisor (Temporary)
Giorgio Armani —London
- Full-time
- Sales
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
Telus Health —London
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme
Sales Advisor
Energie Fitness —London
- £12.71 an hour
- Part-time
- Customer service
- English
- Driving
- Gym membership
Quick apply
HR & ER Advisor
Gowling WLG —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
People Advisor
N Family Club —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Employee discount
- Referral programme
Quick apply
7d
Customer Success Manager - EMEA D+A
Insight Software —London
- £44,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Human Resource Business Partner - Generalist
Demo160: Core Template TEMC —London
- £76,000 - £115,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Annual leave
People & Culture Manager (Software / SaaS)
Integral Recruitment Ltd —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
Account Manager (Hospitality Specialist)
Optimand Ltd. —London
- £28,000 - £40,000 a year
- Full-time
- Remote
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Sales Executive- Trading (Portware)
FactSet Research Systems —London
- Full-time
- Computer Science
- Sales
- Business development
- Employee stock purchase plan
- Annual leave
Sales Advisor
Bannatyne —Chingford
- £13.10 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
11d
Customer Success Manager
Trustpilot —London
- Sales
- Organisational skills
- Marketing
- Employee assistance programme
- Employee discount
Talent Advisor
TBP ServiceCo Limited —London
- Full-time
- Hybrid work
- Human resources
- Communication skills

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retentions advisor jobs near london

Customer Success Co-ordinator

Mears Group -
Hammersmith and Fulham

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Job details

Permanent
Up to £37,686.25 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

CRM software
Customer service
Microsoft Office

Full job description

Annual salary: up to £37,686.25

REQ0037945

Contract Type:

Permanent

Business Area:

Customer Success

Location:

Hammersmith and Fulham – London

Annual salary: up to £37,686.25

Customer Success Co-ordinator

Location: Hammersmith & Fulham, London

Contract: Permanent, Full Time, 42.5 hours per week, Monday to Friday 8am to 5pm

Salary: £37,686.25 per annum plus Mears standard benefits

We are looking for a Customer Success Co-ordinator to join our team, playing a key role in delivering excellent customer outcomes across the contract. This is a customer focused role where you will act as a champion for customer insight, social value and engagement, ensuring contractual commitments and performance standards are consistently met.

Working closely with operational teams, clients and external stakeholders, you will manage customer feedback, coordinate engagement activities and support continuous improvement. You will be a visible advocate for the customer voice, helping to shape service delivery and promote positive outcomes for residents and communities.

Mears Group is a leading provider of housing services to the public and private sectors, working in partnership with local authorities, housing associations and other clients. We are committed to making a positive difference to the communities we serve, delivering services that improve lives while providing a supportive and inclusive working environment for our colleagues.

About the Role:

As Customer Success Co-ordinator, you will be responsible for managing customer insight, engagement and social value activity across the contract, ensuring customer KPIs are achieved and embedded within day-to-day operations.
Manage all customer feedback and insight, including complaint resolution, in line with Group policy and approach
Accurately use business and client systems to log, update and process information in a timely manner
Act as the contract champion for customer and social value activity
Coordinate and deliver social value initiatives across the contract
Manage actions arising from customer insight to deliver contractual KPIs
Represent the customer at contract senior management team meetings and client core group meetings
Conduct contract reviews to ensure KPIs, compliance and continuous improvement requirements are met
Manage customer engagement through resident forums and Your Voice activity
Embed the Group Red Thread approach across the contract
Manage internal communications, promoting positive stories and outcomes
Deliver MAPD training across the contract
Build and maintain strong relationships with clients, local communities, governing bodies and third parties
Support local bid and mobilisation activity when required
Deliver Group Customer induction to colleagues across the contract
Support the retention and achievement of accreditations and awards when required
Ensure all customer related policies, processes and procedures are fully embedded and adhered to
Attend Customer Success team meetings and forums

Key Criteria:

Customer service background
Experience working in a service led environment
Strong customer focus
Experience using CRM systems and Microsoft Office
Ability to analyse customer data and identify trends
Experience working across departments
Experience partnering with clients
Social housing experience is desirable

Benefits:

Family friendly policy to include enhanced maternity/paternity leave and much more.
Generous Pension Scheme
Sick Pay
Refer a friend scheme (total award £1000)
Share saver scheme
Eye test vouchers
Employee Assistance Programme (Access to Free counselling service)
Wellbeing service (Access to trained mental health & wellbeing advisors)
Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

retentions advisor jobs in london

Customer Success Co-ordinator

Customer Service Advisor - Retentions Team

Apprentice Customer Service Advisor

Customer Experience Advisor

Client Advisor (Temporary)

Customer Success Manager

Sales Advisor

HR & ER Advisor

People Advisor

Customer Success Manager - EMEA D+A

Client Engagement Manager

Human Resource Business Partner - Generalist

People & Culture Manager (Software / SaaS)

Account Manager (Hospitality Specialist)

Customer Success Manager II

Senior Customer Success Manager - UK

Sales Executive- Trading (Portware)

Sales Advisor

Customer Success Manager

Talent Advisor

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