Student support advisor Work, Jobs in London (with Salaries)

Student Support Advisor
Avado —London
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- SharePoint
- Employee assistance programme
Quick apply
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Experienced Student Advisor
Maverick Education Group —London
- £25,000 - £45,000 a year
- Part-time
- English
- In-person
- Communication skills
Quick apply
2d
Accommodation Advisor
University College London —London
- £31,904 - £35,575 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor - Part Time
YourTRIBE —London
- £16,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Customer Service Advisor
YourTRIBE —London
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
3d
Legal Administrative Assistant
Haynes and Boone, LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Educational RecruitmentConsultant /Student Advisor
Crystal&Co —Harrow on the Hill
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
Associate Advisor - GEC
AICPA-CIMA —London
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Resident Experience Advisor
iQ Student Accomodation —Kingston upon Thames
- £27,500 a year
- Full-time
- Customer service
- Hotel
- Annual leave
9d
Safety Advisor
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
5d
Work Experience Coordinator - Early Years
LSEC —London
- £15,415 - £34,768 a year
- Part-time
- University
- Organisational skills
- Annual leave
- Employee assistance programme
Interim People Advisor (12-14m fixed term contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
11d
College Administrator
LeighAcademiesTrust —Erith
- £26,618 - £29,437 a year
- Computer literacy
- Microsoft Office
- Administrative experience
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Resident Assistant
Verto Education —London
- £200 - £225 a week
- Temporary
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
2027 Client and Product Graduate Rotational Program - EMEA
BlackRock Investments —London
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Faculty Placement Advisor
University of Greenwich —Greenwich
- £32,080 - £37,694 a year
- Call to connect
- University
- Organisational skills
- Communication skills
12d
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
Quick apply
Housing Advisor
University of London —London
- £22,251 - £27,066 a year
- Part-time
- Hybrid work
- University
10d

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Student Support Advisor

Avado -
London

Quick apply

Job details

Full-time | Fixed term contract
£27,000 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Organisational skills
SharePoint
HubSpot
Communication skills

Full job description

Role: Student Support Advisor
Location: London Office
Hours: Full-time (37.5 hrs/week)
Contract: 12-Month FTC
Salary: £27,000 p.a.

About Avado
At Avado, we believe all transformation starts with people. As a Platinum provider of CIPD training, we empower HR and L&D professionals to build the skills, mindsets, and capabilities needed for the future of work.

In a world reshaped by AI and rapid change, we're committed to developing future-ready people professionals through high-impact, accredited learning experiences. Our programmes combine practical application, collaborative learning, and award-winning design to ensure our learners – and their organisations – can thrive and grow.

Our connected learning approach blends deep expertise, innovative technology, and a strong community of support. From early-career learners to experienced practitioners, we deliver real, measurable change that supports individual growth and business transformation.

Avado is part of the Blenheim Chalcot portfolio – the UK's leading digital venture builder – giving us access to a powerful network of innovation, investment, and expertise.

About the Role

We're looking for a Student Support Advisor to join our team and deliver outstanding service to our learners. You will be responsible for handling learner queries, providing timely and accurate information, and ensuring a smooth learner journey from enrolment through to completion. This is a hands-on role requiring excellent communication, problem-solving skills, and a learner-first mindset. You will work closely with colleagues across the business to resolve issues, maintain service quality, and contribute to a positive learning experience.

Key Responsibilities

1. Learner Support & Case Management

Respond to learner queries via email, phone, and the learning hub, ensuring accurate and timely resolutions.
Assist learners with navigating the LMS (e.g., Thought Industries) and troubleshooting common technical or access issues.
Support the completion of administrative tasks such as enrolments, withdrawals, and changes to learner details.
Follow established processes for handling queries and escalate complex cases to the Student Support Lead or Manager when required.

2. Service Quality

Maintain accurate and up-to-date learner records within the CRM (e.g., HubSpot).
Ensure all communication with learners is clear, professional, and aligned with Avado's tone of voice.
Monitor your own caseload to meet agreed service level agreements (SLAs) and response times.

3. Operational Support

Assist with routine reporting and updates to the support team on learner progress or issues.
Help maintain resources in the team's SharePoint hub to ensure information is current and accessible.
Participate in regular team meetings, training, and quality assurance reviews.

4. Collaboration

Work with tutors, product, and curriculum teams to ensure learner needs are met.
Liaise with the Sales, Delivery, and Finance teams on learner payment, cancellation, or refund queries.

What We're Looking For

Experience in a learner support, customer service, or administrative role (education sector desirable).
Strong written and verbal communication skills.
Good organisational skills and the ability to manage multiple priorities.
Proficiency with CRM/LMS systems (HubSpot and Thought Industries desirable).
Detail-oriented with a professional, solution-focused approach.
Collaborative mindset and willingness to learn.

What you'll get:

Lots of benefits including:

Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
A day off on or around your birthday.
Cycle2Work scheme
Statutory pension and life assurance.
Access to Employee Assistance Programmes
Various opportunities to gain an immersive experience into a range of Avado products and proposition.
On-demand access to our Avado Connect community

And… just for being here, we offer you a culture that's created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy an environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job-related and lifestyle perks.

And we're highly inclusive….

Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us help our clients and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that underpin our success; come and see for yourself!

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.

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Refine Your Search

student support advisor jobs in london

Student Support Advisor

Student Support Officer and Independent Sexual Violence Advisor

Experienced Student Advisor

Accommodation Advisor

Customer Service Advisor - Part Time

Customer Service Advisor

Legal Administrative Assistant

Educational RecruitmentConsultant /Student Advisor

Associate Advisor - GEC

Resident Experience Advisor

Safety Advisor

Work Experience Coordinator - Early Years

Interim People Advisor (12-14m fixed term contract)

College Administrator

Technical Success Consultant

Resident Assistant

2027 Client and Product Graduate Rotational Program - EMEA

Faculty Placement Advisor

Student recruitment officer / Course Advisor

Housing Advisor

I want to receive the latest job alerts for student support advisor in london

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