Location: London
Salary: £48,000 per annum + EMCOR Benefits
Working Hours: Monday - Friday 08:00am - 17:00pm
Contract Type: Permanent, Full Time
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
Day-to-day operational control of contracts, ensuring profitability and growth of existing and new business through high-quality service delivery within budget and EMCOR processes.
Responsible for first-line service, reactive maintenance, and small works modifications for internal and external clients. Strong knowledge of CCTV, access control, security systems, automatic fire systems, fire extinguishing, and fire aspiration alarm systems required.
What you'll do:
- Carry out and supervise planned preventative maintenance activities
- Upgrades and system repairs
- Modifications in line with contract requirements
- Supervision of engineers/specialist subcontractors
- Regular communication with the client on Key Point Indicators, and service level agreements
- Assist with annual business plan, objectives and operational targets. Regularly reviewing actual performance figures and implementation of actions to ensure that financial targets are met.
- Agree, regularly and undertake an annual performance appraisal, setting out and reviewing objectives for each operative under direct control.
- Able to identify, initiate and effectively resolve any service delivery and key performance indicators issues for each contract under supervision.
- Ensure that policies, procedures and standards and adhered to in order to main the integrity of the contract portfolio, with on-going operational activities implemented as directed by the Service Centre Manager.
- Regularly meet with customers in support of sustaining the value and quality of EMCOR’s existing contractual business, responding effectively to contractual and commercial problems arising from contracts.
- Assist the Service Centre Manager in order to develop a clear plan for expanding and enhancing the value of EMCOR’s business within the existing contracts.
- Supervision of sub-contractors and the procurement of materials within bounds of existing EMCOR preferred supplier’s framework.
- Ensure accurate and timely invoicing of all contracts related works.
- Production of monthly reports as dictated by the Service Centre Manager to include reactive and planned works.
- Production and upkeep of all the specified contract documentation.
- Manage the Work in Progress effectively. No single work order to be open longer than 90 days.
- Supervision of all the health, safety, security, environmental and technical compliance issues that affect our customers and employees.
- Partake on the on call arrangement and ensure the call out roster is in place and fully covered at all times.
- Assist the Service Centre Manager with the welfare of all staff to include identification of training requirements.
- Ensure the company IMS System and EMCOR.net is used by all staff.
- Must be prepared to carry out reasonable request or instruction issued by the Contracts Manager in order to assist in the effective administration and management of the portfolio
Who you'll be:
- Must have Fire and Security knowledge/experience
- Extensive operational supervisory experience.
- Technical expertise and qualification in a Building Services related engineering discipline.
- Smart presentable appearance and a good team player.
- Knowledge of key operational procedures (planned maintenance systems, quality and health and safety, JDE and JDE Financial reporting).
- IT Literacy (Word, Excel and Project Management Tools).
- Working supervisor role (approx. 70% hands-on, 30% administration), with progression toward a non-working supervisory position as the division develops.
- Be self-motivated, flexible in approach to all duties and able to work on own initiative.
- Good sound knowledge and understanding of commercial and contractual issues.
- Experience with large commercial clients and multiple manufacturers is beneficial.
- Valid Full driving license.
Benefits:
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
