Job Title: Service Manager
Reporting to: Registered Manager / Director of Care
Job Purpose:
- To provide responsive flexible support services to people we support to enablethem to achieve the maximum independence possible and achieve their goals.
- To provide personalised care and support which is tailored to an individual’sneeds, preferences and aspirations to enable people to have a full and activelife. To be the Service Manager of the service and ensure regulatory compliance inall areas.
- To lead, direct and support the work of the Home’s or Service´s employees. To ensure the provision of a high-quality service and a warm welcoming andpersonalised service.
- To work within an agreed budget and managing costs.
Main Responsibilities: Care and Support
- To ensure the care and support provided to people we support is person centred and meets the organisation’s, regulator’s and purchaser’s qualitystandards and the requirements of the Care Act 2014, and CQC regulatoryrequirements.
- To ensure support plans are co-developed and reflect the hopes and aspirations of people we support, and that employees working in your service understand how to provide high quality, person-centred, pro-active care and support.
- To enable the potential of people we support so that they live as independently as possible.
- To ensure regular, multi-disciplinary reviews with people we support and to ensure that the individual is at the centre of meetings.
- To assess the needs and requirements of potential residents and how we maybe able to support them.
- To ensure the people we support’s food and nutritional requirements are metas documented within individual care plans.
- To ensure individual’s health needs are met with full documented evidence within their health action plan.
- To enable people, we support to maintain their tenancy.
- To communicate effectively with people, we support to encourage and enable them to make informed choices in their lives and to be able to participate fullyin the management of the service, both individually and through regularmeetings.
- To ensure that all decision making on behalf of people we support follows theprinciples of the Mental Capacity Act.Registered Manager / Director of Care
- To ensure any Deprivation of Liberty is for least restrictive approach and ensureappropriate assessments and authorisations have been sort including COP’sthrough the social services.
- To ensure a keyworker is allocated to individual people we support to enable them to achieve the goals they aspire to.
- To ensure the effective management of medication and to supervise/administerprescribed medication in line with current procedures and practices as required,and ensure pharmacy ordering and GP liaison is effective.
- To support people, we support in the development of their household, gardening and domestic skills.
- To ensure people we support are assisted and supported with money management or external appointees and banking as required.
- To assist and support people we support to pursue leisure interests, meaningful social activities, education and employment, utilising local community facilities, and to be active citizens.
- To assist people, we support develop friendships, build social networks, go on holidays and maintain contact with their relatives if they wish.
- To establish and maintain good liaison with people we support, their families and professionals from other organisations, ensuring effective communication, regular updates and monthly service newsletters.
- To develop risk assessment plans and business continuity plans to ensure risksare identified and managed appropriately
- To act as a role model and mentor to employees and to assist them in theirdevelopment To report any issues of concern or reportable incidents immediately to theRegistered Manager and ensure the incident reporting procedure is followedabout safeguarding and CQC reportable procedures.
- To take actively part in daily, weekly, monthly , 3 monthly , 6 monthly orannual audits and to ensure that these audits are evidenced by completingthe designated audit paper work.
- To support service users to deal with any benefit related issues. To be able to support clients to apply for Universal credit and Housing Benefit.
- To monitor if the service users are paying towards their weekly service charges and rent and to be able to act promptly in order to ensure that the vulnerable clients don’t build up rent/service charge arrears.
- To be able to participate or lead on pre-admission assessments for new potential clients
- To be able to attend to “on-call” management duties when required
Management of Employees
- To participate in the recruitment of employees to the team in accordance with the organisation’s Recruitment and Selection Policy and Procedure. In conjunction with HR to deal with grievance and disciplinary matters within the service in accordance with the relevant policies and procedures.
- To provide induction training to new employees and support them to complete their Care Certificate, Normanshire’s induction standards and probation period.
- To act as an assessor and provide guidance and leadership to employees within the team and other schemes undertaking work-related qualifications.
- To ensure all employees in the team receive supervision and feedback following observation, and complete appraisals of direct reports in line with the organisation’s policies and procedures, ensuring that individual work, training, supervision and performance targets are set, monitored and reviewed.
- To develop and implement training and development plans for all employees, in agreement with HR.
- To ensure monthly staffing rotas are completed to meet the needs of people wesupport. To hold monthly Employee Meetings.
Financial Management
- To participate in the budget setting process. To ensure the service is managed within agreed budgets.
- To ensure the financial administration of the service is managed per the organisation’s policies and procedures and Financial Regulations.
Health & Safety
- To work within and ensure members’ compliance with the Health and Safety Policy and legislative requirements.
- To ensure the health and safety of people we support, colleagues and visitors is maintained always, with risk assessments conducted and updated at least annually, and a safe environment is provided.
- To implement health and safety action plans.
- To ensure accessibility to the premises always and to meet the appropriate requirements of the Equality Act 2010.
- To ensure monthly health and safety inspections are carried out and to rectify any deficits found and recorded during the audits.
- To ensure that people we support, employees and visitors are protected against identifiable risks of acquiring infections in accordance with the organisation’s infection control policy and procedure.
- To ensure that the maintenance of appropriate standards of hygiene, including food safety are upheld.
Administration and Compliance
- To maintain and provide adequate records on people we support, medication,accidents, incidents, fire drills, servicing of equipment, environmental health,safety and employee matters as required by the relevant legislation.
- To maintain all relevant employee records and details of sick leave and other employee absence.
- To provide an annual plan in conjunction with employees and people we support and ensure its implementation, and update monthly.
- To assist in carrying out annual quality audits of services as directed by your manager.
- To ensure KPI’s are met and reported on each month.
- To produce a monthly manager’s report.
- To assist in the promotion of the service and filling of voids where appropriate.
- To notify the Registered Manager of any complaints received. Where appropriate to the structure of the service:
- To work shifts, including nights where required Implement safe lone working practices Medication management that meets regulatory standards and good practice principles Person care management in line with regulatory standards and best practice Work across one or more services Transfer to other services or schemes when there is business need to do so
Public Relations
- To ensure that relationships with Local Authority practitioners, advocates, inspectors, professionals, contractors, relatives, other organisations and the local community are managed positively and appropriately.
EDUCATION /QUALIFICATIONS
- NVQ Level 3 or 5 or Relevant management qualifications
KNOWLEDGE/EXPERIENCE
- Sound understanding of CQC KLOE
- Knowledge of practice issues relating to arrange of client groups
- MCA and DOLs awareness
- Demonstrable and relevant experience of working with people from more than one client group
- Working in partnership with relevant stakeholders
- Experience in budgeting/ monetary management
- Managing/supervising and quality auditing the work of others
- Experience in disseminating appropriate information to staff
- Experience of delivering medication support
SKILLS/ABILITIES
- Good numeracy and literacy skills
- Management of care and support planning
- Needs and Risk assessments
- Good proficiency in using IT
- Support skills relevant to the service
- Planning and organisational skills Multitasking skills
- Ability to work flexibly
- Excellent communication skills
- Ability to manage teams
- Ability to prioritise
- Ability to work under pressure
- Ability to deal with incidents and accidents
- Ability to manage one or more service with complex needs along or in the absence of the Service Manager
- Approachable
- Proactive
- Creative
PERSONAL ATTRIBUTES
- Fitness to carry out function of post which can include manual handling and activities of daily living when required, i.e cooking, cleaning, shopping, leisure, educational and employment activities
- Able to display empathy and respect tothe people that we support and involvedstakeholders
- To act with dignity and integrity and tobe a person with strong values
- Has a positive “can do” attitude Works in person-centred manner Respects people’s individuality and treatspeople with dignity and respect
- Ability to challenge wrong practices and attitudes Be able to be a Role model and lead by example
Job Type: Full-time
Pay: From £40,000.00 per year
Application question(s):
- Are you allowed to work full time in the UK without any restrictions?
- Do you need sponsorship to work full time in this role?
Experience:
- Service Manager: 2 years (required)
Licence/Certification:
- Driving License (required)
- NVQ 5 or Relevant Qualification (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
