Tfl work from home customer service Work, Jobs in London (with Salaries)

Assistant SHE Incident Investigation MGR
Transport for London —London
- £37,600 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2d
Performance Officer
Transport for London —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Contracts
- Annual leave
- Employee discount
6h
Receptionist
St. James's Hotel & Club - Reception —London
- £13,261 - £26,523 a year
- Part-time
- Hospitality
- Bar
- English
- Annual leave
- Employee assistance programme
Quick apply
6d
Trainee Bus Driver
Arriva London North Limited —London
- £14.80 - £20.00 an hour
- Overtime
- Customer service
- No experience needed
- Driving
- Paid training
- Annual leave
Quick apply
3d
Contract Compliance Manager
Transport for London —London
- Up to £70,000 a year
- Full-time
- Hybrid work
- Master's degree
- No degree
- IT
- Annual leave
- Employee discount
2d
Trainee Bus Driver - Battersea Depot
Transport UK London Bus —Battersea
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Trainee Bus - Walworth
Transport UK London Bus —London
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Master Data Management Manager
Transport for London —Stratford
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
1d
Trainee Bus Driver - Southall and Hayes
Transport UK London Bus —London
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Trainee Bus Driver - Beddington Depot
Transport UK London Bus —Beddington
- £14.80 - £17.30 an hour
- Weekend availability
- Computer literacy
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Coachmaker
Stagecoach —London
- Up to £23.89 an hour
- Full-time
- IT
- Employee assistance programme
- Employee discount
Planning Manager
Transport for London —London
- £60,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Senior Transport Visualisation & Data Developer
Transport for London —London
- £45,000 a year
- Full-time
- Hybrid work
- C++
- Presentation skills
- No degree
- Annual leave
- Work from home
5d
Day Fitter
Stagecoach —London
- Up to £23.89 an hour
- Full-time
- Employee assistance programme
- Employee discount
Maintenance Supervisor
Yunex Traffic —London
- Overtime
- Management
- Maintenance
- Team management
Cleaning Supervisor
ABM UK —London
- Full-time
- Driving
- IT
- In-person
- Employee discount
Quick apply
6d
Bus Shunter (Metroline Potters Bar Depot)
SASSE —London
- £14.80 an hour
- Full-time
- Employee discount
Quick apply
Shift Fitter
Stagecoach —Walthamstow
- £1,095 a week
- Full-time
- IT
- Employee assistance programme
- Employee discount
Design Lead
UK Power Networks —West Ham
- £99,127 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
21h
Electrician - Days
Stagecoach —London
- £18.58 an hour
- Full-time

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Assistant SHE Incident Investigation MGR

Transport for London -
London

Apply Now

Job details

Full-time
£37,600 a year
2 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
Business processes
Analysis skills
SharePoint
Communication skills

Full job description

Date: 27 Jul 2026
Location: Palestra, TfL Corporate
Company: TfL, GLA or OPDC

Job title: Assistant SHE Incident Investigation MGR

Salary: Cicra £37,600.00

Grade: Band 2

Contract type: TfL

Reference: 5069

Team: Analysis & Direction

Contract details: Perm/Full time

Location: Palestra/Hybrid

Application closing date: 4th Aug @ 23.59

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements .

Overview of the role

This is not a general administration role. We are looking for a highly organised, technically capable and resilient individual with proven experience supporting governance, compliance, investigations, risk or business improvement activities within a complex organisation.

You will be responsible for managing critical safety governance processes, maintaining accurate records, producing high-quality reporting and driving improvements to systems, workflows and processes. The successful candidate must be comfortable working independently, managing competing priorities and engaging with senior stakeholders in a fast-paced and often challenging environment.

This role will suit someone who enjoys governance, data input and management, process improvement and who has strong IT literacy, with technical aptitude for Microsoft 365 and business systems.

Key Accountabilities

Lead the administration and governance underpinning incident investigation activities and actively conduct corrective action tracking.
Support senior stakeholders with reporting, governance meetings and compliance activities.
Develop, maintain and improve document templates, governance processes, workflows, reports and related guidance material, using a range of MS apps.
Create and maintain SharePoint sites, document libraries and collaborative workspaces.
Ensure investigation records and evidence are maintained accurately and confidentially.
Drive continuous improvement initiatives across investigation systems and governance processes.
Challenge stakeholders (including senior roles) appropriately to ensure actions are delivered within agreed timescales.

Skills, Knowledge & Experience

Essential:
Significant experience of working in a highly-regulated environment, with focus on governance, compliance, risk, investigations, audit or business support
Advanced Microsoft 365 skills, including Excel, Word, PowerPoint, Teams, OneDrive and SharePoint.
Experience developing and maintaining SharePoint sites, document libraries and process documentation.
Strong analytical capability with experience using Power BI, reporting tools or performance dashboards.
Proven ability to manage large volumes of information with exceptional accuracy and attention to detail.
Demonstrable ability to plan, prioritise and manage multiple deadlines without close supervision.
Strong stakeholder management skills with experience dealing with conflicting priorities and challenging conversations.
Excellent written communication skills, including drafting reports, governance papers and formal documentation.
Ability to work independently, identify issues proactively and implement solutions without being directed.
High levels of resilience, professionalism and judgement when handling sensitive or confidential information.

Applications are particularly encouraged from candidates who can demonstrate:

A track record of self-starting and resilient attitude when handling challenges
Experience supporting investigation, assurance, governance or recommendation-tracking frameworks.
Experience working with senior managers, subject matter experts and governance boards.
Experience operating within complex organisations where accuracy, governance and stakeholder management are critical to success.

Please note : This role is unlikely to suit candidates whose experience is primarily general administration, customer service or routine office support. We are seeking individuals with strong governance, systems, reporting and process improvement experience who can add value from day one.

Application Process

Please apply using your CV only

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV

PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
29/30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme Tax-efficient cycle-to-work programme

Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Apply Now

Refine Your Search

tfl work from home customer service jobs in london

Assistant SHE Incident Investigation MGR

Performance Officer

Receptionist

Trainee Bus Driver

Contract Compliance Manager

Trainee Bus Driver - Battersea Depot

Trainee Bus - Walworth

Master Data Management Manager

Trainee Bus Driver - Southall and Hayes

Trainee Bus Driver - Beddington Depot

Coachmaker

Planning Manager

Senior Transport Visualisation & Data Developer

Day Fitter

Maintenance Supervisor

Cleaning Supervisor

Bus Shunter (Metroline Potters Bar Depot)

Shift Fitter

Design Lead

Electrician - Days

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