Virtual customer care Work, Jobs in London (with Salaries)

Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
4d
Customer Assistant - Online
Morrisons —London
- Annual leave
- Employee discount
Quick apply
Customer Success Agent - Freelance (10 Hours Weekly - Remote)
Bridebook —London
- £12.50 an hour
- Remote
- English
- Continuous improvement
- Time management
2d
Customer Service Associate (Patient Outreach)
Rightangled —London
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Quick apply
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
Customer Care Specialist, Boots Online Doctor
Boots —London
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
2d
Customer Success Advocate
Algolia —London
- £61,000 - £74,600 a year
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Associate, Client Services (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Sales
- Computer networking
- Leadership
Quick apply
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
8d
Online Merchandiser
Jollyes Pets —Waltham
- £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Annual leave
- Employee discount
Associate, Client Services - Nordic Languages Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Sales
- Computer networking
- Leadership
Quick apply
Sales Development Representative
Thomson Reuters —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
2d
Associate, Client Services - Nordic Languages Speaker
Third Bridge —London
- £40,000 - £68,000 a year
- Sales
- Computer networking
- Leadership
Quick apply
Sales Representative/ Business Development Representative
Luxe LLC —London
- £24,723.12 - £65,253.31 a year
- Part-time
- Remote
- Customer service
- English
- Microsoft Office
- Work from home
Quick apply
12d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Billing Coordinator - 12 months FTC
Fora Space Limited —London
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
1d
Vulnerable Customer Manager (Backbook Integrations)
Affirm —London
- £80,000 - £118,000 a year
- Remote
- Financial services
- Communication skills
- Employee stock purchase plan

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Customer Care Coordinator

Public Library of Science -
London

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

virtual customer care jobs in london

Customer Care Coordinator

Customer Service Specialist - US Cards

Customer Support Coordinator

Customer Assistant - Online

Customer Success Agent - Freelance (10 Hours Weekly - Remote)

Customer Service Associate (Patient Outreach)

Onboarding Advisor

Customer Care Specialist, Boots Online Doctor

Customer Success Advocate

Customer Experience Advisor

Associate, Client Services (2027 Start)

eCommerce Manager - remote

Online Merchandiser

Associate, Client Services - Nordic Languages Speaker (2027 Start)

Sales Development Representative

Associate, Client Services - Nordic Languages Speaker

Sales Representative/ Business Development Representative

Founding Customer Experience Lead

Billing Coordinator - 12 months FTC

Vulnerable Customer Manager (Backbook Integrations)

I want to receive the latest job alerts for virtual customer care in london

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

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