Freelance Operations & Housekeeping Associate – London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments?
Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Requirements
Role Overview
As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities:
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Fixing small handyman / maintenance jobs
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Delivering guest essentials and equipment to properties as needed
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Assisting guests with check-in, key exchanges and property access
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Running errands to resolve in-stay guest requests
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Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
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Conducting spot checks and reporting maintenance issues
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Assisting with linen stock management at the local storage unit
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Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
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Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
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A reliable and punctual approach as our guests experience depend on a timely approach
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High standards and attention to detail, especially when it comes to cleaning and presentation
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Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
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Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
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Confident using a smartphone and mobile apps for job tracking and communication
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An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
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A good working knowledge of London’s layout and neighbourhoods
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Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
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Basic handyman skills are a bonus — and having your own tools is essential for these tasks
Benefits
What We Offer
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£18 per hour, depending on the task and time of day
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Flexible freelance work that fits around your lifestyle
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Immediate start with ongoing support from a friendly, professional team
A chance to grow with one of the UK’s fastest-growing short-let platforms
Apply NowIf you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you.
Please send your CV and a brief note outlining your availability and why this role is right for you.
Explore our Trustpilot reviews and discover why we’re a leading company in our field:https://uk.trustpilot.com/review/passthekeys.com
