work from home call handler Work, Jobs in london (with Salaries)

Claims Fraud Triage Handler
Zego —London
- Hybrid work
- AI
Quick apply
Hire Monitoring Admin Assistant
Vermelo RPO —Uxbridge
- Monday to Friday
- Hybrid work
- Customer service
- Computer literacy
- Phone etiquette
Patients Services Call Handler
FRMG —Slough
- £12.75 an hour
- Part-time
- Customer service
- Travel
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
12d
Dog Handler
Katie & Friends Pets Services —Waltham Abbey
- £13.50 an hour
- Weekend availability
- English
- In-person
Quick apply
2d
Engineering Manager - AI Agents (Remote) Engineering • London • Full time • Remote £95K – £125K • Offers Equity
Lottie —London
- £95,000 - £125,000 a year
- Full-time
- Remote
- Master's degree
- Mentoring
- In-person
Engineering Manager - AI Agents Engineering • London • Full time • Hybrid £95K – £125K • Offers Equity
Lottie —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Master's degree
- Mentoring
Legal Assistant
Geoffrey Miller Solicitors —Tower
- £23,500 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Store discount
- Health & wellbeing programme
Engineering Manager - AI Agents (Remote)
Lottie —London
- £95,000 - £125,000 a year
- Full-time
- Remote
- Master's degree
- Mentoring
Engineering Manager - AI Agents
Lottie —London
- £95,000 - £125,000 a year
- Full-time
- Hybrid work
- Master's degree
- Mentoring
Response Operations Shift Lead
NBCUniversal —London
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- No degree
Account Director
Pen Underwriting —London
- Remote
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Life insurance
Account Manager, Corporate & FS Communications - Award Winning Global Communications Agency
FleishmanHillard —London
- Project management
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
11d
HMP High Down Catering Manager
Ministry of Justice —Sutton
- £40,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
2d

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Based on your search for work from home call handler

Claims Fraud Triage Handler
Zego —London
Using a combination of industry-standard tools, trusted data sources, and innovative technologies such as AI and telematics, you’ll make swift, accurate…
Quick apply
Call Handler
United Infrastructure —Thame
Handling inbound calls from clients and tenants. Previous experience in inbound call handling or a customer service role. Providing updates on ongoing repairs.
Quick apply

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Claims Fraud Triage Handler

Zego -
London

Quick apply

Job details

Benefits

Company events
Private medical insurance

Qualifications

Full job description

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

As a Claims Fraud Triage Handler, you will play a critical frontline role in Zego’s fraud prevention strategy, serving as the first line of defense in identifying and assessing potentially fraudulent claims. Using a combination of industry-standard tools, trusted data sources, and innovative technologies such as AI and telematics, you’ll make swift, accurate decisions that safeguard both the business and our customers. Your expertise will ensure that high-risk cases are efficiently identified and referred to our specialist fraud investigation team for deeper analysis.

Why You’ll Love This Role

You’ll join the frontlines of fraud prevention in insur-tech combining cutting edge tools, fast paced decision making, and meaningful impact, all with the support of expert teams, rich data, and ongoing professional growth.

What You'll Be Doing

Fraud Screening & Triage

Conduct first-line screening of incoming claims to detect potential fraud indicators.
Triage cases based on risk signals, intelligence flags, and known fraud patterns.
Query internal and external intelligence systems for enhanced insights during investigations.

Investigative Analysis

Review documentation, validate claimant statements, and identify discrepancies or suspicious patterns.
Use network analysis tools and historical data to uncover links to suspected or known fraud rings.
Leverage AI-driven tools and telematics data to detect anomalies, analyze documents, and recognize recurring fraud tactics.

Collaboration & Escalation

Prepare and package triaged claims with clear rationale, case notes, and recommended next steps for escalation.
Liaise with internal stakeholders (adjusters, investigators, risk analysts) and external contacts (e.g. IFB) on complex or high-risk cases.

Documentation & Compliance

Maintain detailed and accurate records of all actions, decisions, and tools used within case management systems.
Ensure all activities adhere to internal policies, regulatory requirements, and industry best practices.

Performance & Continuous Improvement

Meet or exceed KPIs related to triage volume, decision accuracy, and escalation timeliness.
Provide feedback to improve triage workflows, fraud detection rules, and investigation processes.
Collaborate with the intelligence team to enhance referral quality and improve fraud prevention outcomes.

What You'll Need to Be Successful

Technical Proficiency

Proficient in using SIRA and other industry-standard fraud detection platforms and data sources.
Familiar with IFB workflows and best practices for intelligence sharing.
Experience in, or openness to adopting, AI-powered tools for fraud triage and investigations.
Skilled in interpreting and applying telematics data to support claim validation and fraud detection.

Claims & Fraud Expertise

Strong understanding of the motor insurance claims lifecycle and common fraud indicators.
Proven track record of identifying fraud rings and organised networks.
Analytical mindset with the ability to evaluate evidence and make well-reasoned triage decisions.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it the Zego Hybrid.

We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend one day a week in our central London or Halifax office. We also spend some time in our London or Halifax office for company and team events, normally once a quarter. We offer hybrid travel contributions and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Quick apply

Refine Your Search

work from home call handler jobs in london

Claims Fraud Triage Handler

Hire Monitoring Admin Assistant

Patients Services Call Handler

Dog Handler

Engineering Manager - AI Agents (Remote) Engineering • London • Full time • Remote £95K – £125K • Offers Equity

Engineering Manager - AI Agents Engineering • London • Full time • Hybrid £95K – £125K • Offers Equity

Legal Assistant

Engineering Manager - AI Agents (Remote)

Engineering Manager - AI Agents

Response Operations Shift Lead

Account Director

Account Manager, Corporate & FS Communications - Award Winning Global Communications Agency

HMP High Down Catering Manager

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