Workplace experience manager Work, Jobs in London (with Salaries)

Workplace Experience Manager
ISS Facility Services —London
- Customer service
- Continuous improvement
- Organisational skills
12d
Workplace Experience Manager
Fuse Energy —London
- Full-time
- Continuous improvement
- Annual leave
Quick apply
Workplace Experience & Facilities Manager
Dentsu —London
- Full-time
- Analysis skills
- Leadership
21h
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
5d
Group Reception Manager and Workplace Experience Lead
The Fidelis Partnership —London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
11d
Workplace Manager
International Workplace Group plc —London
- Full-time
- Customer service
- English
- Presentation skills
- Annual leave
12d
Workplace Manager
IWG —London
- Monday to Friday
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
12d
Workplace Operations Manager
Sovereign AI —London
- Hybrid work
- Continuous improvement
- Team management
- No degree
5d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Workplace & Culture Manager
NALA —London
- Full-time
- Life insurance
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Workplace Experience Supervisor
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10h
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
16h
People Manager
Virgin Active —London
- £60,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
Sr Manager, Digital Workplace Support UK
Cytiva —Amersham
- Full-time
- Continuous improvement
- Leadership
Customer Experience Program Manager, Fulfilment, EMEA
TikTok —London
- Master's degree
- Analysis skills
- Bachelor's degree
Area Manager
Hive FM —London
- £40,000 - £50,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Flexitime
- Flexible schedule
Quick apply
2d
Collaboration Experience Manager
Human Rights Watch —London
- £80,000 - £110,000 a year
- Full-time
- Spanish
- English
- SharePoint
18h

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Workplace Experience Manager

ISS Facility Services -
London

Apply Now

Job details

Permanent
12 days ago

Qualifications

Contract management
Guest relations
Client engagement
Customer service
Stakeholder liaison
Facilities management
Continuous improvement
Organisational skills
Relationship management
Budgeting
Leadership
Team motivation leadership
Communication skills
Analytics

Full job description

Workplace Experience Manager

Contract: Professional Services, Production & Technology

Location: London, EC3M 4BY

Hours of work: 40

Contract Type: Permanent

We are seeking a Workplace Experience Manager to lead the delivery of an exceptional customer and guest experience across a multi-site workplace portfolio.

This role will be responsible for creating a high-end, seamless journey for clients and visitors, from pre-arrival through to departure, while ensuring workplace services are delivered to the required standards.

Job Description

We are looking for a customer-focused leader who can build strong relationships with clients, stakeholders and workplace teams.

The successful candidate will oversee workplace operations, lead a small team, support the Key Account Manager as a deputy when required, and drive continuous improvement across the workplace experience.

Key Responsibilities

Lead and manage workplace services across a multi-site portfolio, ensuring an excellent customer journey.
Deliver a high-quality guest and hospitality experience from pre-arrival through to departure.
Provide comprehensive support to the Key Account Manager and act as deputy when required.
Lead, motivate and develop the workplace team to maintain high service standards.
Maintain workplace records, reports and documentation to ensure compliance with policies and standards.
Champion Health & Safety activities and ensure compliance with legislation and internal policies.
Monitor contract performance, reporting against contract specifications, KPIs and SLAs.
Coordinate services including cleaning, catering and maintenance to ensure seamless workplace operations and compliance standards are met.

Professional and Personal Competencies/Qualifications

Strong leadership and people management skills, with the ability to motivate and develop teams.
Excellent stakeholder and client relationship management skills.
Operational and facilities/workplace management experience across multiple sites.
Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Financial awareness, including budget management and supplier/contract oversight.
Analytical and problem-solving skills, using data to drive performance and continuous improvement.
Knowledge of health & safety, compliance and ESG/sustainability practices.
Excellent communication and influencing skills, with the ability to build relationships at all levels.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

Apply Now

Refine Your Search

workplace experience manager jobs in london

Workplace Experience Manager

Workplace Experience Manager

Workplace Experience & Facilities Manager

Events & Operations Support Manager

Guest & Colleague Experience Manager

Group Reception Manager and Workplace Experience Lead

Workplace Manager

Workplace Manager

Workplace Operations Manager

Assistant Customer Service Manager

Senior Operations Manager - Soft FM

Workplace & Culture Manager

Senior Customer Success Manager - UK

Workplace Experience Supervisor

Workplace Experience Coordinator

People Manager

Sr Manager, Digital Workplace Support UK

Customer Experience Program Manager, Fulfilment, EMEA

Area Manager

Collaboration Experience Manager

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