Senior account manager Work, Jobs in London Borough Of Hackney (with Salaries)

Senior Account Manager
Synergy Associates —London
- £65,000 - £70,000 a year
- Full-time
- Bachelor's degree
- No degree
- IT
- Annual leave
Quick apply
13d
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
Senior Account Manager
Vidmob —London
- £90,664.20 - £98,219.55 a year
- Full-time
- Remote
- Sales
- Contracts
- Negotiation
6d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Senior Account Manager - Enterprise
Xelix —London
- £63,000 - £88,000 a year
- Full-time
- Hybrid work
- Sales
- Annual leave
Quick apply
4d
Senior Account Manager
Soho House & Co. —London
- Hospitality
- Salesforce
- Analysis skills
- Employee discount
Quick apply
7d
Senior Account Manager - Home Counties / London
Yell —Slough
- £400,000 a year
- Full-time
- Employee assistance programme
- Life insurance
6d
Senior Principal Partner Account Manager
Salesforce —London
- Full-time
- Up to 50% travel
- Sales
- Business development
Senior Account Manager (Go)
V7 —London
- £90,000 - £120,000 a year
- Full-time
- AI
- Communication skills
- Python
Senior Account Manager
Blackhawk Network —Hemel Hempstead
- Full-time
- English
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Account Manager
Zinc —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
Quick apply
5d
Senior Account Manager
Ciklum —London
- Full-time
- Sales
- Software development
Senior Account Manager - UK
Unit4 —London
- Full-time
- Remote
- ERP systems
- Negotiation
- Annual leave
Quick apply
1h
Senior Account Manager
Ozone Coffee —London
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
- Gym membership
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Account Manager
Blue Yonder —London
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
Senior Account Manager
Air IT —London
- Full-time
- Hybrid work
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
Senior Account Manager
Houseful —London
- Hybrid work
- CRM software
- Microsoft Office
- Presentation skills
- Annual leave
- Referral programme
Quick apply
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
10d

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senior account manager jobs near london borough of hackney

Senior Account Manager

Synergy Associates -
London

Quick apply

Job details

Full-time
£65,000 - £70,000 a year
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Bachelor's degree
Customer relationship management
IT
Cybersecurity
Account management
Negotiation

Full job description

Brief Description

The Senior Account Manager is responsible for managing a portfolio of key and complex client relationships, ensuring exceptional client retention, sustained revenue growth, and a consistently high-quality client experience across their assigned accounts.

Reporting to the Commercial Director, this role operates with a high degree of autonomy and takes direct ownership of Synergy's most demanding and strategically significant client relationships. The Senior Account Manager serves as a trusted technology advisor, translating clients' business objectives into commercially sound and technically deliverable solutions in collaboration with Synergy's Solutions Architects.

Compensation for this position is $65,000-$70,000 annually, based on experience plus commission on projects that are successfully identified, quoted, and closed. This role offers an excellent opportunity for an experienced account management professional to build long-term client partnerships while being rewarded for driving client success and business growth.

Minimum Criteria

Account management experience within IT managed services, professional services, or a comparable client-centric environment, with a minimum of seven years in a client-facing role
Demonstrated track record of client retention, account expansion, and revenue growth
Strong commercial and contractual acumen, including ownership of renewals and negotiation
Experience managing complex, multi-stakeholder client relationships, including engagement at C-suite level
Strong high-level understanding of IT services, infrastructure, cybersecurity, and cloud environments
Degree or equivalent professional experience

Essential Duties

Client Relationship Management

Own and develop long-term relationships with a portfolio of key and complex clients, positioning Synergy as a strategic technology partner
Conduct regular structured relationship reviews aligned to client objectives and business priorities
Act as the primary escalation point for client relationship issues within assigned accounts
Maintain an intimate knowledge of each client's technical environment, contractual position, and key stakeholders
Steward client trust in sensitive and high-profile environments, demonstrating consistent professionalism and discretion

Commercial Growth and Renewals

Lead contract renewals and renegotiations for assigned accounts, balancing commercial outcomes with long-term relationship value
Identify and progress account expansion opportunities, informed by client needs and aligned to Synergy's service portfolio
Propose and scope project work in response to client requirements, in collaboration with service and technical teams
Maintain accurate pipeline reporting and opportunity records in line with commercial forecasting requirements
Monitor account-level billing accuracy, identifying and resolving discrepancies in collaboration with Finance and operational teams

Strategic Advisory and Technical Engagement

Lead the development of strategic account plans and technical roadmap documentation in collaboration with solutions architects and other technical resources
Contribute to business continuity and disaster recovery planning for assigned client environments, drawing on relevant internal expertise
Translate client business objectives into technology strategies that drive measurable outcomes
Maintain a current understanding of relevant technology trends to proactively identify opportunities and risks within client environments

Peer Support and Knowledge Sharing

Provide informal guidance and mentorship to Account Managers, supporting their development and the consistent application of account management standards
Share knowledge and best practice across the Account Management team, contributing to a collaborative and high-performing culture
Support the onboarding of new clients where appropriate, ensuring a smooth transition from sales to steady-state operations

Cross-Functional Collaboration

Partner with service delivery teams to ensure a seamless and consistent client experience across projects and ongoing managed services
Act as client advocate during project delivery, ensuring client expectations remain aligned with delivery outcomes and intervening where risk of misalignment emerges
Collaborate with the Commercial Director on commercially significant matters, including pricing strategy, contract risk, and account-level decisions

Measurements of Accountability (MOAs)

Client Retention: Delivery of an annual client retention rate of at least 95% across the assigned client portfolio
Net Revenue Growth: Delivery of consistent year-on-year net revenue growth across assigned accounts
Contract Expansion: Achievement of contract value expansion of at least 7% across the assigned client roster net of attrition (7% contract growth after attrition is included)
Project Pull-Through: Delivery of an annual project pull-through rate of at least 30% from existing client relationships
Client Satisfaction: Maintenance of a client Net Promoter Score (cNPS) of at least 8 across the assigned portfolio, measured through structured relationship reviews
Strategic Technology Reviews: Regular review with all clients (minimum annual, greater frequency as befitting by client relationship) to align technology stack and roadmap with client objectives, priorities and initiatives

Other Details

Hours of Work: Your normal working hours will be 9am to 6pm, Monday to Friday.
Holiday Entitlement: You will be entitled to 22 days' paid holiday per holiday year, plus public and bank holidays.
Benefits: In addition to your salary, you will be entitled to the following:
Private health insurance, providing individual cover following successful completion of your probationary period.
Workplace pension, with employer contributions in accordance with the Company's pension scheme.

Pay: £65,000.00-£70,000.00 per year

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senior account manager jobs in london borough of hackney

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