Service delivery manager Work, Jobs in London Borough Of Islington (with Salaries)

Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
7d
Collection/Delivery Driver
Nella Cutlery Services —Deptford
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
13d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
7d
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Recreation Club (Gym) Receptionist
The Royal Free Charity —London
- £20,422.43 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
13d
B2B Delivery Manager
Laundryheap —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
4d
Logistics Operations Manager
HP Logistics Management Services —London
- £4,200 - £5,500 a month
- Full-time
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
9d
Service Manager
Civic Recruitment Limited —London
- £31.19 - £42.03 an hour
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
Quick apply
13d
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Cleaning Manager - Night Shift
ABM —London
- £45,000 - £48,000 a year
- Weekend availability
- Organisational skills
- IT
- Leadership
13d
Security Controller (GSOC)
Mitie —London
- £18.90 an hour
- Full-time
- Administrative experience
- Supervising experience
- IT
Voids Service Delivery Manager
Sanctuary Group —Welwyn Garden City
- £43,921 - £46,232 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
4d
Operations Manager
17 Bruton Street —London
- Up to £55,000 a year
- Full-time
- Oracle
- English
- Microsoft Office
- Employee discount
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
12d
Operations Manager
Multi Services (Kent) Ltd —London
- £65,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply

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Service Delivery Manager

Aptitude Software -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme

Qualifications

Management
Customer service
Project management
Bachelor's degree
Organisational skills
Communication skills
Negotiation
Time management

Full job description

As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, which provides post go live support to clients, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a "Client First" attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.

What you will do:

Key Responsibilities:

Serve as the main point of contact for customers with recurring services.
Onboard and transition clients smoothly from sales/project to delivery.
Lead value-creation projects that increase usage.
Proactively manage client relationships and expectations; and ensure client satisfaction.
Identify critical success factors (CSFs) and ensure KPIs support them.
Allocate resources and manage distributed teams, including 24/7 operations.
Monitor team performance and adherence to best practices.
Conduct planning, retrospective, and review meetings with clients.
Implement process improvements and provide internal reporting.
Manage risk and ensure compliance with SOC standards.
Stay updated with relevant knowledge and skills, align with company culture, and motivate the team.

What we offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and commission, as well as the following benefits:

ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare
Income protection and group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Access to Private Dental Benefits
Flexible / hybrid working options
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus

Where you will be:

This role is based from our London office, we support hybrid working
This role also requires occasional travel in-country and/or overseas

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

3-5 years of experience in a similar role or project management capacity
Proven ability to perform under pressure and manage multiple clients.
Strong critical thinking and continual service improvement mindset.
Excellent communication, negotiation, and presentation skills.
Ability to work remotely and manage distributed teams.
Strong people management and relationship-building skills.
Flexibility to adapt to rapid business changes.
Outstanding organizational and time management skills.
High level of empathy, customer service mindset, and commercial acumen.

Quick apply

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service delivery manager jobs in london borough of islington