Passenger service agent Work, Jobs in London City Airport (with Salaries)

Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Ramp Agent
Omnia Resourcing —Redhill
- £15.00 - £17.33 an hour
- Temporary
- IT
- Communication skills
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
12d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Airside Ramp Agent - Stanstead Airport
Swissport International AG —London
- £14.65 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
15h
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
- IT

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Airport Services Duty Supervisor - London Heathrow

Qatar Airways -
London

Apply Now

Job details

Qualifications

Computer literacy
English
Bachelor's degree
Amadeus

Full job description

General Information

Ref #

232960

Location

United Kingdom-London Heathrow

Job family

Not Specified

Closing Date: 2026-08-05

Description

Description
We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in London Heathrow as an Airport Services Duty Supervisor.

Job Purpose
Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualification

Qualifications

Bachelors Degree or equivalent
Fluent in English both written and spoken
Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
High computer literacy
5 years of job-related experience required

You must also have the right to live and work in the UK to be considered for this role

How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=232960

Apply Now

Refine Your Search

passenger service agent jobs in london city airport

Airport Services Duty Supervisor - London Heathrow

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Ramp Agent

Customer Service Host - T2

Lead Agent - T3

Lead Agent

Customer Service Host

Ramp/Baggage Agent

Customer Service Host - T3

Airside Ramp Agent - Stanstead Airport

Lead Agent - T2

Heathrow Essential Skills Workshop

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