Customer service team lead Work, Jobs in London E3 (with Salaries)

Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Team Leader
Flutter Entertainment —London
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
13d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
14d
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
Customer Support Lead
Legl —London
- Hybrid work
- AI
9d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- £35,525 a year
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
2d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
12d
Guest Services Team Leader
Rapport —London
- £38,204 a year
- Full-time
- Employee assistance programme
2d
Customer Service Team Leader
SSP —Hounslow
- £16.46 an hour
- Weekend availability
Quick apply
Customer Service Team Leader
Hertfordshire County Council —Peartree
- £31,537 - £34,434 a year
- Customer service
- English
- Leadership
12h
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
9d
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
14d
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
13d
Complaints Team Leader
HYDE HOUSING ASSOCIATION —Southwark
- £37,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
5d

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customer service team lead jobs near london e3

Customer Service Lead

MAGIC -
London

Quick apply

Job details

Full-time

Benefits

Unlimited paid holidays
Work from home

Qualifications

Customer support
Communication skills
Help desk

Full job description

We're looking for someone to take full ownership of our customer service as we grow. This is a player-manager role: you'll be hands-on in tickets while managing our customer service agents and acting as the main link between customers, logistics partners, and the rest of the team.

You need to be obsessed with the details and willing to pick up the phone. The job isn't just resolving issues. It's proactively auditing our service channels, catching errors before they escalate, and making sure our delivery network does what it promises.

Key Responsibilities

1. Frontline Support and Team Management

You're expected to be online and active throughout the working day. Our agents handle most of the volume, but you'll personally pick up and resolve around 20% of tickets daily, stepping in where needed. We handle 200+ tickets per day across all channels and you need to absorb that without the quality dropping.

Mental agility is non-negotiable. An agent escalation, a courier dispute, a returns query, and a Trustpilot response can all land in the same hour. We don't expect you to come to us for every answer. We expect you to think it through and act.

2. Service Standards and Quality Control

You're responsible for the accuracy, tone, and speed of every customer interaction. You'll regularly dip into ticket histories to check quality, spot errors, and correct them before they become habits.

When a ticket involves a sensitive issue or a confused customer, you pick up the phone. A two-minute call resolves what ten emails won't.

You own our Trustpilot score: generating reviews, responding to negatives, digging into root causes, and flagging trends to the team. Hitting the highest possible score is a KPI.

3. Live Chat as a Sales Channel

A lot of our customers use live chat before they buy. This is a sales tool as much as a support one. You treat every interaction as a chance to convert, responding quickly and knowing the product well enough to give real answers.

4. Logistics and Escalation Management

Complex issues stop with you. Lost high-value items, courier disputes, urgent resolutions. You're the main contact for our delivery partners, chasing missing parcels, investigating delays, and holding couriers accountable when things go wrong.

5. Commercial and Retail Operations

You own the admin flow for our key retail partners, John Lewis and Argos: logging into their portals, accepting orders, booking delivery slots, and staying 100% compliant to avoid fines.

You manage the returns process end to end: authorising returns on policy, instructing our 3PL on grading and restocking, and processing refunds in Shopify.

Requirements

Who We're Looking For

Experience matters less than attitude. We care far more about how you think than where you've worked. If you're looking to break into the startup world and want a role where you'll own something real from day one, this is it. You'll be expected to make decisions, flag problems before they escalate, and bring your own thinking to every situation. If you need to be told what to do next, this probably isn't the right fit.

2+ years in customer support or e-commerce operations
Strong verbal communication skills; comfortable handling escalations by phone
Experience with Gorgias or similar helpdesk software
Proficiency in Shopify (highly desirable)
Experience with couriers, 3PLs, or freight forwarders

Who You Are

Confident on the phone. You'll talk to frustrated customers, warehouse managers, and courier reps. You don't hide behind email when a call would be quicker.
Detail obsessed. You spot the wrong tracking number, the missed follow-up, the unanswered escalation. Good enough isn't your standard.
A finisher. You track things until they're done. Not nearly done. Done.
Quick. Fast to respond, fast to think, fast to move. People notice when you're not.
Proactive. You see problems forming and deal with them. You don't wait to be told.
Adaptable. A B2C complaint, a B2B deadline, a Trustpilot dispute. You can switch between them without losing your thread.
Customer obsessed. A delivery exception isn't just a status update. It's someone waiting for something. You treat it that way.
Resilient. You can handle pressure without losing your cool.

Benefits

Competitive salary
Hybrid working from our London HQ (at least 2 days WFH per week)
Free MAGIC Mirror and accessories (worth £2,000+)
Unlimited holiday
Mental health and wellbeing support
Hardware budget (new MacBook or equivalent)
Learning and development budget
Exposure to investors and athletes
Weekly free lunch and daily barista coffee in office
Regular socials

Quick apply

Refine Your Search

customer service team lead jobs in london e3

Customer Service Lead

Customer Service Team Leader

Customer Support Team Lead

Customer Service Team Leader

Customer Success Team Lead

Customer Support Team Lead

Founding Customer Experience Lead

Customer Service Desk Shift Lead

Customer Support Lead

Team Leader Customer Service

Customer Success and Support Lead

Team Lead - US Operations

Guest Services Team Leader

Customer Service Team Leader

Customer Service Team Leader

NEMEA Customer Success Lead

People & Service Team Leader

Customer Experience & Events Lead

Lead Receptionist

Complaints Team Leader

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