Reservation agent Work, Jobs in London Ec2v (with Salaries)

Reservation Agent
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
5d
Reservation Agent - Maternity Cover
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Reservations Agent (Maternity Cover)
Still Life Global —London
- £13.33 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
12d
Reservations Agent
The Stafford London —London
- Up to £30,000 a year
- Full-time
- Computer literacy
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Reservation Agent
Frasers Hospitality —London
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
1d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
- Annual leave
Quick apply
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,000 a year
- Full-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Reservations Agent
Cambridge House —London
- Full-time
- Computer literacy
- Restaurant management
- English
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
12d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
14d
Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
6h
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
2d
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
12d

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Reservation Agent

MERCURE -
London

Quick apply

Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

Corporate social responsibility

Full job description

Company Description

The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar free spaces in London for events up to 1200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F & B space named Barnaby’s, is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings/ functions.

Job Description

Responsible for individual reservations
Knowledge of the full process of group booking and assist the team in case of need. This also includes the management of group blocks relating to inventory, payment and group setup
Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
In case of need knowledge and preparation of group information sheets (group movements) and briefing of all involved prior to the arrival of the group.
Ensure that now shows are accurately reported and charged.

Process and input reservations following hotel reservations policy including FIT and TBR
Arrival checks and traces
Manage payments, cancellations, rooming lists, terms, and conditions
Maintains a precise filing system for all Group reservations and correspondence.
Performs all reservations duties including making and entering reservations as required including TBRs
Handle guest complaints and enquiries in an efficient and professional manner
Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
Ensure VIP and complimentary room night procedures are adhered to.
Ensure Accor brand and company standards are implemented and updated.
Ensure security and safety procedures are updated and implemented.
Promotes a positive working environment by developing positive team spirit.
Promote ALL Membership Program

Customer Relations

Provide efficient, friendly and professional service to all guests, making all guests experience positive.
Take a positive problem-solving approach to guest problems and concerns; call the Manager on Duty if difficulties arise.
Actively sell and promote hotel facilities and services.

Additional Information

Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in UK and North Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Eye Test Vouchers
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Quick apply

Refine Your Search

reservation agent jobs in london ec2v

Reservation Agent

Reservations Agent

Reservation Agent - Maternity Cover

Reservations Agent (Maternity Cover)

Reservations Agent

Reservations Agent

Reservations and Groups Agent

Reservation Agent

Reservations Agent

Reservations Agent

Reservations Agent

Reservations Agent, Pre-Opening - The St. Regis London

Front of House Receptionist

Reservations Agent

Guest Services Agent

Night Concierge

Reservation & Guest Experience Specialist

Night Guest Service Agent

Reservations Sales Agent

Lettings & Guest Services Agent

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