Senior quality assurance manager Work, Jobs in London Ec4m (with Salaries)

Senior Service Quality Manager
NEST —London
- £60,000 - £70,000 a year
- Hybrid work
- Analysis skills
- IT
- Financial services
13d
Qualified Person (QP) / Senior Quality Assurance Manager
Procter & Gamble —Weybridge
- Full-time
- English
- Communication skills
- Employee stock ownership plan
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Senior Manager Quality Assurance
GBA5 EntServ UK Limited —London
- Full-time
- IT
- AI
- Communication skills
2d
Quality Assurance Manager
Liral Veget College London —London
- £48,300 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
- Annual leave
Quick apply
1h
Senior Cost Manager- Central PMO
Mactech Energy Group —Westminster
- £80,000 - £90,000 a year
- Analysis skills
- Travel
- Contracts
- Annual leave
5d
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
13d
Senior Manager, Internal Audit
CFA Institute —London
- £80,000 - £90,000 a year
- Full-time
- Annual leave
14d
Senior Program Manager_ Large Transformation
Infosys —London
- PMP
- Master's degree
- Analysis skills
Senior Quality Manager
Network Rail —Blackfriars Station
- £46,701 - £55,411 a year
- Full-time
- Analysis skills
- Continuous improvement
- Construction experience
- Annual leave
Senior Manager, PV Operations
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager Quality Operations
McDermott —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quality Assurance Manager
Toyota Connected Europe —London
- Hybrid work
- Continuous improvement
- Software development
- Leadership
Senior Manager – Procurement
Jewish Care —Barnet
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- No degree
- Negotiation
- Annual leave
- Employee assistance programme
9d
Senior Internal Auditor / Group Internal Audit Manager
Hanami International —London
- £65,000 - £75,000 a year
- Full-time
- Communication skills
Quick apply
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
2d
Senior Quality Engineering Manager
McLaren Racing —Woking
- Full-time
- Bachelor's degree
- Continuous improvement
- Leadership
- Life insurance
Quick apply
Senior Project Manager
ABM UK —London
- £85,000 - £100,000 a year
- Full-time
- Oracle
- PMP
- Master's degree
- Employee discount
Quick apply
Senior FP&A Manager
Selecta —Hemel Hempstead
- £80,000 - £90,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply

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senior quality assurance manager jobs near london ec4m

Senior Service Quality Manager

NEST -
London

Apply Now

Job details

Permanent
£60,000 - £70,000 a year
13 days ago

Benefits

Company pension

Qualifications

Pension
SAS
Analysis skills
Quality assurance
IT
Financial services

Full job description

Role Overview

In this role, you’ll lead how Nest understands and improves the quality of service delivered to millions of members through our outsourced operations. You’ll sit at the heart of how we assure customer outcomes – combining insight from quality reviews, customer feedback, complaints and operational data to form a clear, evidence-based view of performance.

Day-to-day, you’ll be working across teams and with our third-party partner to challenge performance, identify where things are going wrong, and drive meaningful improvement. This includes leading deep-dive reviews into customer journeys, shaping how we measure service quality, and ensuring that actions taken genuinely improve outcomes for members.

You’ll play a key role in major change and product releases, providing assurance before new services go live and assessing how they perform in reality. You’ll also be responsible for building a high-performing service quality function – coaching your team, improving consistency of approach, and strengthening how we use data and insight.

This is a highly visible role, working closely with Customer Experience, Service Delivery, Risk and senior stakeholders, where your ability to translate complex insight into clear direction will directly shape how Nest delivers for its members.

The minimum criteria for this role are:

Proven experience leading quality assurance, audit, control testing or service review activity in a complex service environment.
Experience designing or evolving quality frameworks, scorecards, review methodologies or assurance approaches that support consistent and credible oversight.
Strong analytical capability, with the ability to interpret multiple sources of quality, operational and customer insight, identify patterns and root causes, and form balanced, evidence-based conclusions.
Experience producing clear reporting and commentary for senior stakeholders, including translating detailed findings into practical implications and recommendations.
Experience working with operational leaders and third-party partners to address service risks, improve controls and strengthen customer outcomes.
Experience leading or developing specialist assurance resource, including setting direction, managing performance and supporting capability growth.
Experience in pensions, financial services, complaints handling or another regulated environment would be beneficial.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Directorate/Department Overview

The Services and Solutions (SaS) directorate brings together Nest’s operational delivery, technology, data, and change capabilities to deliver resilient, member‑focused services at scale. SaS has accountability for the end‑to‑end running of Nest’s services, including oversight of customers and scheme operations delivered with strategic partners, along with the design and delivery of change that supports Nest’s long‑term strategy.

The directorate provides enterprise‑wide leadership across operational delivery, technology and data, working closely with internal teams and external partners to strengthen resilience, assurance, and continuous improvement while ensuring services remain compliant, efficient, and focused on good member outcomes.

SAPE (Scheme Administration and Process Execution) is one of two teams within Scheme Operations that sits within SaS and is responsible for managing key retained operational processes (such as Stage 2 disputes) and also for assuring the quality of service delivered by Nest’s third-party administrator.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

Apply Now

Refine Your Search

senior quality assurance manager jobs in london ec4m

Senior Service Quality Manager

Qualified Person (QP) / Senior Quality Assurance Manager

Senior Projects Manager Disrepair & Damp & Mould

Senior Manager Quality Assurance

Quality Assurance Manager

Senior Cost Manager- Central PMO

Head of Technical Governance & Assurance

Senior Manager, Internal Audit

Senior Program Manager_ Large Transformation

Senior Quality Manager

Senior Manager, PV Operations

Regional Service Improvement Manager

Senior Manager Quality Operations

Quality Assurance Manager

Senior Manager – Procurement

Senior Internal Auditor / Group Internal Audit Manager

Head of Affordable Housing

Senior Quality Engineering Manager

Senior Project Manager

Senior FP&A Manager

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