Amazon Work, Jobs in London Ha8 (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Enfield
- Full-time
- Customer service
- English
- Administrative experience
Executive Assistant - Prime Video Marketing, Prime Video Marketing
Amazon Digital UK Limited —London
- Full-time
- Microsoft Office
4d
Executive Assistant (12-month FTC), Prime Video & Amazon MGM Studios Intl' Communications
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Office
- Organisational skills
UX Design Intern, Interaction Design
Amazon Development Centre (London) Limited —London
- Full-time
- CAD
- Master's degree
- Bachelor's degree
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Executive Assistant, Amazon Business
Amazon Business EU Sarl, UK Branch —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Trust and Safety Analyst
Twitch UK Ltd. - E32 —London
- Weekend availability
- Data analysis skills
- SQL
- AWS
- Annual leave
- Employee discount
3d
PR Specialist Intern
Amazon UK Services Ltd. —London
- Overtime
- English
- Bachelor's degree
- Travel
Copywriter - Lifecycle Engagement, XCM EU
Amazon EU SARL (UK Branch) —London
- Full-time
Sales Development Representative (SDR), Amazon Shipping (SWA)
Amazon EU SARL (UK Branch) —London
- Full-time
- Sales
- Salesforce
- English
Studio Coordinator – Event Productions, Event Productions
Amazon UK Services Ltd. —London
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Production Coordinator, International Originals Production & Post Team, Europe
Amazon Digital UK Limited —London
- Full-time
- English
- Project management
- Leadership
Travel Risk Coordinator – EMEA Region , Travel Risk Management
Amazon UK Services Ltd. - A10 —London
- Full-time
- Hotel
- Bachelor's degree
13h
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —London
- Full-time
- Management
- Bachelor's degree
- Leadership
5d
WIM Investigator, AmSec Workplace Incident Management
Amazon UK Services Ltd. —London
- Full-time
- Analysis skills
- Bachelor's degree
3d
Process Improvement Specialist (FTC), Grocery Partnerships
Amazon UK Services Ltd. —East London
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
10d
Legal Counsel, Amazon Leo
Amazon UK Services Ltd. —London
- Full-time
14d
Program Manager FTC, Amazon Transportation Services
Amazon UK Services Ltd. - A10 —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
6d
Communications Manager, International Stores Communications
Amazon UK Services Ltd. —London
- Full-time
- Social media management
- Leadership
10d

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Enfield

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Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon jobs in london ha8

Delivery Station Liaison Agent

Executive Assistant - Prime Video Marketing, Prime Video Marketing

Executive Assistant (12-month FTC), Prime Video & Amazon MGM Studios Intl' Communications

UX Design Intern, Interaction Design

IT Support Associate, IT Services

Operations Supervisor, Quick Commerce

Executive Assistant, Amazon Business

Trust and Safety Analyst

PR Specialist Intern

Copywriter - Lifecycle Engagement, XCM EU

Sales Development Representative (SDR), Amazon Shipping (SWA)

Studio Coordinator – Event Productions, Event Productions

Production Coordinator, International Originals Production & Post Team, Europe

Travel Risk Coordinator – EMEA Region , Travel Risk Management

Area Manager, Customer Fulfillment

WIM Investigator, AmSec Workplace Incident Management

Process Improvement Specialist (FTC), Grocery Partnerships

Legal Counsel, Amazon Leo

Program Manager FTC, Amazon Transportation Services

Communications Manager, International Stores Communications

I want to receive the latest job alerts for amazon in london ha8

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