Passenger service ambassador Work, Jobs in London Heathrow Airport (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Service Delivery Manager
ABM UK —London Heathrow Airport
- Management
- Human resources
- IT
- Employee discount
Quick apply
9d
Flight Coordinator
Newrest —Poyle
- £16.94 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14d
Service Delivery Manager
ABM —London Heathrow Airport
- Management
9d
Relief Revenue Protection Officer
Amulet —Poplar
- £18.17 an hour
- Part-time
- English
- First Aid Certification
- In-person
- Annual leave
Quick apply
7d
School Minibus Driver
FELTONFLEET SCHOOL TRUST —Cobham
- £14 an hour
- Maintenance
- Driving
- In-person
Quick apply
1d
Marine Services Technician 3
Hornblower —London
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Airside PCV Driver
ABM —Horley
- £17.70 an hour
- Part-time
- Customer service
- English
- IT
Relief Security and Enforcement Officer
Amulet —Poplar
- £18.17 an hour
- English
- First Aid Certification
- In-person
- Annual leave
Quick apply
7d
Workplace Host
ISS Facility Services —London
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Captain - Marine Operations
Hornblower —London
- £43,711 - £52,108 a year
- Full-time
- Hospitality
- Master's degree
- Leadership
Quick apply
Security and Enforcement Officer
Amulet —Poplar
- £18.17 an hour
- English
- First Aid Certification
- In-person
- Annual leave
Quick apply
7d
Driver Operative ( Community Services)
Civic Recruitment Limited —Epsom
- £17.41 an hour
- Temporary
- Customer service
- Administrative experience
- First Aid Certification
Quick apply
Future Cruise Consultant for MSC Cruises with Mandarin and Japanese language
V.Group —London
- Sales
- Customer service
- Hotel
Quick apply
10d
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
3d
HR Business Partner
Addison Lee —London
- £55,000 - £65,000 a year
- Hybrid work
- Management
- Continuous improvement
- Travel
- Health & wellbeing programme
- Annual leave
Account Manager
DO & CO —Hounslow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Referral programme
Quick apply
Giorgio Armani and Designer Fragrances Travel Beauty Advisor, Heathrow Terminal 2 (40 Hours)
l'Oréal —London
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply
2d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

passenger service ambassador jobs in london heathrow airport

Customer Service Host - T2

Customer Service Host

Customer Service Host - T3

Service Delivery Manager

Flight Coordinator

Service Delivery Manager

Relief Revenue Protection Officer

School Minibus Driver

Marine Services Technician 3

Airside PCV Driver

Relief Security and Enforcement Officer

Workplace Host

Captain - Marine Operations

Security and Enforcement Officer

Driver Operative ( Community Services)

Future Cruise Consultant for MSC Cruises with Mandarin and Japanese language

Customer Service Assistant - Pier Crew

HR Business Partner

Account Manager

Giorgio Armani and Designer Fragrances Travel Beauty Advisor, Heathrow Terminal 2 (40 Hours)

I want to receive the latest job alerts for passenger service ambassador in london heathrow airport

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