Ticket agent Work, Jobs in London Heathrow Airport (with Salaries)

Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
14d
Security Executive
IAG Cargo —Hounslow
- Hybrid work
- Management
- Military
- Travel
- Employee discount
- Gym membership
Trainee Estate Agent Twickenham
Dexters —Twickenham
- No experience needed
- Employee discount
Quick apply
8d
Energy Renewals Expert
Bionic Services Ltd —London
- £27,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Taxi Rank Agent
APCOA PARKING (UK) LTD —Hounslow
- £14.80 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Employee discount
Quick apply
Trainee Estate Agent South Kensington
Dexters —London
- No experience needed
- Employee discount
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
5h
Customer Support Agent
Flatpay —London
- Customer service
- English
Quick apply
8d
Reservations Agent
Covent Garden Hotel - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
10d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
2d
Case Assessor
Brown & Brown Europe —Borehamwood
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Free parking
- Employee stock purchase plan
Quick apply
1d
Reservations Agent
Haymarket Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
14d
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
Casual Box Office Sales Assistant
English National Opera —London
- £15.30 an hour
- Sales
- Customer service
- Microsoft Office
1d
National Account Manager (UKI)
IAG Cargo —Hounslow
- Hybrid work
- Up to 50% travel
- Sales
- Analysis skills
- Employee discount
- Gym membership
Sales Processing Agent
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Sales Trainer
Bionic Services Ltd —London
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
14d
Digital Publisher
rssb —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
14d
Senior Agent Product Manager - German Speaking
Decagon —London
- £145,000 - £180,000 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
- Life insurance

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Collections Agent

Flatpay -
London

Quick apply

Job details

14 days ago

Qualifications

English
B2B
Contracts
IT

Full job description

About the job

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role Details

Role: Collections Agent
Location: 5 days a week – London, White City

About the Role

Flatpay is hiring its first dedicated Collections Agent to own the Day 1–60 stage of our UK collections process. You'll be the person making sure leaving customers return their hardware, pay what they owe, and — where they won't — that we escalate effectively.

This is a foundational hire on a brand-new team. You'll be working to shape how collections runs at Flatpay UK, not just executing an existing playbook.

Responsibilities

Manage the Day 1–60 collections lifecycle for UK merchants — both sole traders and limited companies
Recover hardware (payment terminals) from departing customers and chase returns through to completion
Flag any invoicing errors to ensure our automation-first finance function is included in feedback loops
Run the outbound phone activity — calling customers, negotiating repayment plans, and holding firm where needed
Issue CCJs at the right points in the process, and hand off unresolvable cases to external debt recovery agencies cleanly
Keep clean records on every case and feed patterns back to the business so we can improve upstream (onboarding, contracts, terminations)

Skills & Attributes

Must-haves

Hands-on UK debt collections experience covering both sole trader and limited company debt
A background in small-ticket, high-volume B2B collections (comfortable working a large book of smaller accounts at pace)
Experience issuing CCJs and/or managing referrals to external collections agencies
Confident on the phone — you can negotiate, hold the line, and stay composed with difficult customers
Organised and self-directed — this is a new function, so you need to bring structure rather than wait for it

Nice to have

Experience working with and recovering debt from vulnerable parties
Background in payments, fintech, or merchant services
Experience helping set up or improve a collections process from scratch

What Success Looks Like in the First 6 Months

A documented Day 1–60 process that's working in practice
Daily/weekly/monthly reporting against targets
Baseline metrics established for hardware recovery rates and cash collected
A clear playbook for when to negotiate, when to issue a CCJ, and when to hand off externally

Our Values

At Flatpay, how we work matters as much as what we achieve.

Happy Humans — We bring energy to our work and create teams people enjoy being part of.

No Assholes — We perform at a high level while treating colleagues and customers with respect.

It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.

Start With No — We challenge ideas, think commercially and focus on what truly creates value.

Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.

The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

Demonstrable UK debt collections experience (sole trader and limited company)
Fluent in English
Right to work in the UK (visa sponsorship is not available for this role)
Able to work from our White City office 5 days a week

Hiring Process

Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
1:1 Microsoft Teams interview with Manager
Offer — Successful candidates receive a fast turnaround to offer.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!

Quick apply

Refine Your Search

ticket agent jobs in london heathrow airport

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I want to receive the latest job alerts for ticket agent in london heathrow airport

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