Delivery manager Work, Jobs in London Se4 (with Salaries)

Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
14d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
14d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- Management
- PMP
- Agile
3d
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Project management
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
7d
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Travel
- Annual leave
- Employee assistance programme
9h
Senior Delivery Manager
Cloudscaler —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Delivery Manager
LotusFlare —London
- Product management
- Agile
- Communication skills
- Flexible schedule
Delivery Manager
AWTG —London
- Azure
- Agile
- AI
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
6d
Lead - Agile Delivery Manager
Costa Limited —St Albans
- Full-time
- Maintenance
- Analysis skills
- Agile
- Employee discount
Safety Delivery Manager North
Southeastern Railway —Grove Park
- £52,000 a year
- Microsoft Office
- Leadership
- Annual leave
Quick apply
Senior Delivery Manager
IAG Loyalty —London
- Full-time
- Analysis skills
- Agile
- AI
12d
Delivery Manager
UNICEF UK —London
- £45,000 a year
- Continuous improvement
- Organisational skills
- Agile
4d
Customer Delivery Manager
Stravito —London
- Remote
- English
- Project management
- APIs
Customer and Trading Manager - Nightshift
Sainsbury's —London
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount

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Service Delivery Manager

WallStreetDocs
London

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Change management
ITIL
Organisational skills
Financial services
Root cause analysis
Communication skills

Full job description

Role Overview

We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment.

You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross‑functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs.

This role requires strong customer engagement, calm leadership during high‑pressure incidents, and a proactive mindset focused on continuous service improvement.

Key Responsibilities

Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
Build strong, trusted relationships with customer stakeholders and act as a key service partner.

Essential Requirements

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments.
Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred).
Demonstrated experience leading Major Incidents and managing executive‑level and customer escalations.
Strong customer communication and stakeholder management skills, including running Service Review Meetings.
Experience coaching and developing service or support teams.
Ability to work calmly and decisively under pressure in high‑impact situations.

Desirable

Experience in fintech or financial services environments.
Exposure to global service operations and working across regions and time zones.
Experience working with third‑party vendors and external service providers.
Strong data and reporting mindset, with experience using service metrics to drive improvement.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Apply Now

Refine Your Search

delivery manager jobs in london se4

Service Delivery Manager

Service Delivery Manager – Workplace Tech Services

Service Delivery Manager

Service Delivery Manager

Senior Agile Delivery Manager

Customer Service Manager

Senior Delivery Manager