pensions manager Work, Jobs in london sm1 (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- From £40,000 a year
- Weekend availability
- Employee discount
Strategic Programme Manager - Reservoirs
Anglian Water Services Ltd —London
- £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
13d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
13d
Campaign Manager
WINGSTOP UK —London
- £50,000 - £55,000 a year
- Full-time
- Quick service & fast food restaurant
- Annual leave
Quick apply
Events and Programme Manager
The Royal Household —London
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Project management
- Annual leave
- Employee discount
Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
13d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
12d
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
1d
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Management
- Customer service
- Employee discount
Quick apply
Business Change Manager - Band C - Change - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £45,986 - £54,863 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
CRM Manager
Policy Expert —London
Account Manager
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Continuous Improvement and Training Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Full-time
- IT
- Employee discount
13d
Allocator
French Connection —London
- £26,500 an hour
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee discount
Quick apply
6d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Senior People Operations Manager
Shack Events —London
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Work from home
- Gym membership
Quick apply
Financial Crime Manager
Quilter —London
- Full-time
- Analysis skills
- Financial services
Qualifications and Assessments Development Manager
RICS —London
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
7d

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
From £40,000 a year

Benefits

Company pension
Employee discount

Full job description

Exciting Times at Mayfair - Luxury Transformation!

Virgin Active Mayfair is undergoing a transformation, with major refurbishment works already completed and further upgrades on the horizon. We are evolving into one of the most premium wellness destinations in London, setting a new standard in luxury health clubs.

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

pensions manager jobs in london sm1

Experience & Engagement Manager

Strategic Programme Manager - Reservoirs

Implementation Manager

Relationship Manager

Campaign Manager

Events and Programme Manager

Call Centre Manager

Team Manager- Navigator

Client Retention Manager

Business Continuity Manager

GENERAL MANAGER -ZARA -CENTRAL LONDON

Business Change Manager - Band C - Change - Counter Terrorism Policing HQ

CRM Manager

Account Manager

Continuous Improvement and Training Manager

Allocator

Customer Success Manager (CSM)

Senior People Operations Manager

Financial Crime Manager

Qualifications and Assessments Development Manager

I want to receive the latest job alerts for pensions manager in london sm1

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