Customer success manager Work, Jobs in London Sw17 (with Salaries)

Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
1d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
5d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Junior Customer Success Manager
Kitt —London
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply
Customer Success Manager
Patchwork —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Employee assistance programme
Quick apply
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
6d
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
2d
Customer Success Manager (B2B SaaS)
NextStep —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
Quick apply
13d
Customer Success Manager
Alpaca —London
- Remote
- Microsoft Office
- Contracts
- APIs
Quick apply
13d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Success Manager (United Kingdom)
Expanding Circle Ltd —London
- Full-time
- Remote
- Sales
- Analysis skills
- Communication skills
Quick apply
Customer Success Manager
Mimecast —London
- £44,000 - £66,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Leadership
13d
Customer Success Manager
Cvent —London
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Work from home
Customer Success Manager - EMEA D+A
Insight Software —London
- £44,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
Customer Success Manager - UK
OpenSpace —London
- Remote
- Salesforce
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager, Europe
Prosci —London
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick apply

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customer success manager jobs near london sw17

Customer Success Manager

LM Talent Solutions
London

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Casual dress
Work from home
Referral programme

Qualifications

Salesforce
B2B
Financial services
SaaS
Account management
Communication skills

Full job description

Customer Success Manager, London

£45,000- £50,000 plus benefits

Hybrid (2 Days in Office, usually Wed and Fri)

About the Role

We are seeking a commercially minded and customer-focused Customer Success Manager to join a growing SaaS business operating within the digital marketing and eCommerce technology sector. This role is responsible for managing a portfolio of enterprise and mid-market clients, helping them maximise value from a customer acquisition and engagement platform while driving measurable improvements in performance, retention, and revenue growth.

The successful candidate will combine strategic account management, customer success best practices, and commercial ownership to build strong client relationships, deliver measurable outcomes, and identify opportunities for growth and expansion. You will work with an exciting portfolio of well-known global brands across retail, fashion, consumer electronics, and lifestyle sectors, including AllSaints, Dyson, Samsung, Puma, and other recognised international organisations.

Key Responsibilities

Act as a trusted advisor to clients, understanding their business objectives, challenges, and growth opportunities.
Own and manage a portfolio of SaaS customers, driving platform adoption, engagement, retention, and customer satisfaction.
Build strong relationships with key stakeholders across marketing, eCommerce, CRM, and digital teams.
Lead onboarding and implementation activities, ensuring customers achieve value quickly and effectively.
Develop success plans that align platform capabilities with customer objectives and KPIs.
Monitor programme and platform performance, proactively identifying optimisation opportunities.
Conduct regular customer meetings, Quarterly Business Reviews (QBRs), Annual Reviews, and strategic planning sessions.
Analyse performance data and customer health metrics to deliver actionable recommendations.
Support customers in improving acquisition, engagement, retention, and customer lifetime value outcomes.
Drive adoption of new features, functionality, and product enhancements.
Own renewal conversations and contribute towards Net Revenue Retention (NRR) targets.
Identify opportunities for upselling, cross-selling, and account expansion.
Partner with customers to ensure long-term success, value realisation, and contract renewal.
Maintain accurate account plans, forecasts, and customer success documentation.
Collaborate closely with Sales, Product, Technical Support, Marketing, and Finance teams to deliver exceptional customer experiences.
Act as the voice of the customer, providing feedback that informs product development and service improvements.
Support the continuous improvement of customer success processes, playbooks, and best practices.

Ideal Candidate Experience

2–5 years' experience in Customer Success, Account Management, Client Services, or Digital Marketing.
Previous experience working within a SaaS environment is essential.
Experience managing B2B SaaS customers throughout the customer lifecycle, including onboarding, adoption, renewal, and expansion.
Exposure to eCommerce technology, performance marketing, CRM, loyalty, referral marketing, or customer engagement platforms would be highly beneficial
Proven track record of managing and growing customer accounts while achieving retention and revenue objectives.
Strong understanding of SaaS customer success methodologies, customer health metrics, retention strategies, and value-based account management.
Knowledge of eCommerce and digital marketing principles, including acquisition, conversion, retention, and customer lifetime value.
Comfortable working with data, reporting, and performance metrics to drive recommendations and business outcomes.
Strong commercial awareness with the ability to identify growth opportunities within customer accounts.
Excellent stakeholder management, presentation, and communication skills.
Highly organised with the ability to manage multiple clients and competing priorities.
Customer-focused and consultative in approach.
Commercially minded with strong business acumen.
Proactive, accountable, and solutions-oriented.
Collaborative and adaptable, thriving in a fast-paced, scaling business.
Motivated by delivering measurable outcomes for customers and the business.

What We Offer

Opportunity to work directly with globally recognised brands including AllSaints, Samsung and Puma, and other leading international organisations.
Exposure to a high-growth SaaS and technology environment.
The opportunity to influence customer success strategy and contribute to business growth.
Clear progression opportunities within a growing Customer Success function.
A collaborative culture that values ambition, ownership, innovation, and continuous development.

We encourage applications from individuals who may not meet every requirement but can demonstrate the skills, potential, and mindset needed to succeed in the role.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Casual dress
Referral programme
Work from home

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

customer success manager jobs in london sw17

Customer Success Manager

Customer Success Manager

Founding Customer Success Manager

Senior Customer Experience Manager

Customer Success Manager II

Senior Customer Success Manager - UK

Junior Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager (B2B SaaS)

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager (United Kingdom)

Customer Success Manager

Customer Success Manager

Customer Success Manager - EMEA D+A

Customer Success Manager - UK

Customer Success Manager, Europe

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