It engineer Work, Jobs in Long Crendon, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
5d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree

More jobs to discover

Find similar jobs that you might be interested in.

2nd Line Support Engineer
Technology Transformation Group —Aylesbury
*At least 1 year’s experience* in an IT support role. Log, prioritise and resolve support tickets. Provide occasional IT support for events.
£30,000 a year
Quick apply
3d
Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers…
5d

I want to receive the latest job alerts for it engineer in long crendon, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near long crendon, bkm

Technical Support Engineer jobs in Hemel Hempstead

Technical Support Engineer jobs in Reading

Senior Technical Support Engineer jobs in Walsall Ws2

Nhs Maternity Support Worker jobs in London

Senior Technical Support Engineer jobs in Hutton

It Support Technician jobs in London

Pastoral Support jobs in London

Technical Support Specialist jobs in Castleford

It Support Visa Sponsorship Jobs jobs in London

Technical Support Specialist jobs in Oxford

Technical Support Specialist jobs in Bristol

Technical Support Specialist jobs in Redditch

It Support jobs in Nottingham

Visa Sponsorship Health Support Worker jobs in London

Technical Support Engineer jobs in Skipton

Technical Support Engineer jobs in Wiltshire

Support Worker jobs in Nottingham

Network Engineer jobs in London

Technical Support Engineer jobs in Wolverhampton

Technical Support Engineer jobs in Guildford

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

5 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

it engineer jobs in long crendon, bkm

Tier 1 Technical Support Engineer

Technical Support Engineer

Tech Support/System Engineer

Senior Technical Support Engineer

Technical Support Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in long crendon, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected