1st line support engineer Work, Jobs in Long Eaton, Dby (with Salaries)

1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
5d
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
10d
Second Line Engineer
Air IT —Sandiacre
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
5d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Platform Engineer
Microlise —Nottingham
- From £35,000 a year
- DevOps
- Continuous improvement
- Agile
- Free parking
- Employee assistance programme
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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2nd Line Help/Service desk Engineer
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Zenzero Solutions —Coventry
Collaborate with customers, providing clear and professional communication. Strong relationships with customers and internal teams.

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1st Line IT Support Engineer (MSP) – Remote & Onsite

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
5 days ago

Benefits

Free parking
Employee discount

Qualifications

Technical troubleshooting
ConnectWise
Desktop support
TCP
Driving Licence
Microsoft Outlook
Incident queue management
User account provisioning
LAN
Ticket management
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
SharePoint
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Communication skills
Active Directory
CompTIA A+
Remote diagnostics
Intune
Identity & access management

Full job description

Overview
We’re an MSP providing IT support to a range of business clients. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support and onsite assistance when required. You’ll handle day-to-day user issues, troubleshoot common faults, complete service requests, and ensure tickets are progressed in line with agreed response times.

Full UK driving licence is essential due to client site visits.

Key responsibilities

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics for faster resolution
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Essential skills & experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Confident managing tickets and prioritising workload to meet SLAs
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL

Benefits

Competitive salary + benefits
Training and development plan with clear progression
Supportive team environment

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

Employee discount
Free parking

Work Location: In person

Quick apply

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1st line support engineer jobs in long eaton, dby

1st Line IT Support Engineer (MSP) – Remote & Onsite

IT Engineer (MSP)

Second Line Engineer

IT Support Technician

Platform Engineer

Senior TechOps Generalist

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