Job Title: Medical Administrator, Private Practice
Company: Medmin Ltd
Location: Birmingham (fully office based)
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: Competitive, please state expectations on application
About Medmin
Medmin is one of the UK's leading private practice management companies, supporting over 100 consultants across a wide range of specialties. We handle everything our consultants need to run a successful private practice, from diary management and patient bookings to billing, correspondence, and compliance, so they can focus entirely on their patients.
We are a growing, ambitious business and we are building something special. We are looking for people who want to be part of it.
We invest heavily in our team. We believe that when our people are supported, trained, and given real opportunities to grow, everything else follows. If you are looking for a role where you will be valued from day one, where your development matters, and where there is a genuine path forward, Medmin could be the place for you.
The Role
We are looking for a Medical Administrator to join our team in Birmingham. This is a full-time, office-based role supporting a portfolio of consultants across a range of clinical specialties.
You will be the first point of contact for patients, managing appointments, handling enquiries, processing referrals, and keeping our systems accurate and up to date. Our administrators support consultants across multiple specialties and need to be comfortable switching between different tasks, systems, and clinical contexts at pace. No two days are the same and the work is genuinely varied, interesting, and meaningful.
You do not need a medical background to apply. If you are organised, personable, a clear communicator, and take pride in doing things properly, we will teach you everything else.
What You Will Be Doing
- Delivering excellent customer service to patients, carers, GPs, and hospital teams at every interaction
- Managing patient appointments and consultant diaries across multiple specialties
- Answering inbound calls from patients, GPs, and hospital teams professionally and efficiently
- Processing GP referrals and insurer pre-authorisations
- Entering and maintaining accurate patient records across our practice management system and hospital systems
- Supporting the medical secretarial team with correspondence and post-clinic administration
- Handling patient payment queries and processing fees in line with our procedures
- Switching fluidly between tasks, specialties, and priorities as the demands of the day require
- Working as part of a collaborative team under the guidance of your Team Leader
What We Are Looking For
- A genuine commitment to excellent customer service, our patients deserve the best and so do our consultants
- Excellent telephone manner and communication skills
- The ability to work across multiple specialties and adapt quickly as priorities change
- Strong attention to detail, accuracy matters in everything we do
- Organised, reliable, and able to manage a busy and varied workload
- Confident with computer systems, we will train you on ours
- A professional, warm, and patient-centred approach
- Someone who takes pride in their work and wants to grow
Previous experience in a medical, dental, legal, or similar professional services environment is an advantage but not essential. We welcome applications from candidates who are looking to move into private healthcare administration for the first time.
What We Offer
- 37.5 hours per week, Monday to Friday, office based in Birmingham
- 25 days annual leave plus bank holidays
- Workplace pension scheme on successful completion of your three-month probationary period
- A structured 12-week induction and training programme, you will never be thrown in at the deep end
- Real career progression, we promote from within and actively develop our people
- A friendly, supportive team environment where your contribution is noticed and valued
- The opportunity to be part of a growing company at an exciting stage of its development
Our Culture
We are building a team that genuinely enjoys coming to work. We are professional, we have high standards, and we take our responsibilities to patients and consultants seriously. We also look after each other, celebrate success, and make Medmin a place people want to stay.
We are not looking for someone to fill a seat. We are looking for someone who wants to build a career with us.
How to Apply
Send your CV and a brief covering note telling us why you would be a great fit for Medmin. We review all applications and will be in touch promptly.
We look forward to hearing from you.
Pay: £24,420.00-£25,000.00 per year
Benefits:
Language:
Work Location: In person
