Control room operator Work, Jobs in Longbridge, Wmd (with Salaries)

Control Room Operator
Kier Group —Birmingham
- £26,227.50 - £28,000.00 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Flexible schedule
13h
Firefighter (Fire Control)
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme
13h
Control Room Operator
My Vision Security Ltd —Wolverhampton
- Up to £12.80 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
Quick apply
Reception Multi Task Team member
IBIS —Birmingham
- £12.73 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
6d
Incident Response Centre Operator
Mitie —Coventry
- £14.66 an hour
- Weekend availability
- IT
- Communication skills
- Employee discount
Reception Multi Task Team member
ACCOR —Birmingham
- £12.73 an hour
- Weekend availability
- Sales
- Customer service
- English
5d
Retail Manager
Park Holidays UK —Worcester
- £30,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Innovative Project Planner (Data Centres / Buildings / High-tech / Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills
Commercial Gas Engineer
Mears Group —Birmingham
- Travel
- Annual leave
- Employee assistance programme
Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management
- Construction
- Communication skills
Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management

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Store Team Member
Home Bargains —Birmingham
A friendly and approachable attitude, with a love of helping customers. Keep the momentum going: Take charge during the fill shift by unloading deliveries and…
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Front of House Assistant
Nuffield Health —Birmingham
Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued. Support the smooth running of our reception, including…
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Control Room Operator

Kier Group -
Birmingham

Apply Now

Job details

Permanent | Full-time
£26,227.50 - £28,000.00 a year
13 hours ago

Benefits

Company pension
Flexible schedule

Qualifications

GCSE
Microsoft Office
Communication skills

Full job description

Meet the recruiter

Jenny Buckley

Benefits

Life assurance

Kier Rewards

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Opportunity to purchase health benefits & insurance

Control Room Operator

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We're looking for a Control Room Operator to join our Birmingham team based in Thimble Mill Lane. Join our dedicated team as a Control Room Operator and become the vital connection between our clients and our service delivery.

Location: Thimble Mill Lane, Birmingham, B7 5HR - remote working available, with occasional travel to the office required

Hours: Permanent Fulltime 37.5 hours per week

Salary: £26,227.50 - £28,000 per year plus benefits

We are unable to offer certificates of sponsorship to any candidates in this role

What will you be responsible for?

As a Control Room Operator, you'll be managing enquiries, responding to urgent needs, and ensuring we not only meet but exceed our service level agreements in a supportive and collaborative environment.

Your day to day will include:

Receiving and categorising client enquiries, assigning emergency requests to the appropriate operatives using tracking systems
Recording all events accurately and monitoring attendance times against service level agreements
Developing strong working relationships with colleagues and clients to ensure smooth coordination of services
Managing customer queries and complaints with care and empathy, escalating when appropriate
Working as part of a supportive team covering shifts between 7am-8pm including some bank holidays

What are we looking for?

This role of Control Room Operator is ideal if you:

Have GCSE English and Mathematics (or equivalent qualifications)
Are confident and calm when making decisions, particularly when responding to urgent or time‑critical situations
Have previous experience working in a call centre or control room environment
Are solution focused and able to use your initiative within agreed procedures to resolve issues effectively
Are organised and can prioritise effectively when managing multiple tasks
Have excellent communication skills, both on the telephone and face‑to‑face, with the ability to convey clear and accurate information
Are proficient with the Microsoft Office package

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.

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Job Description - OCR Operator.docx

Location: Birmingham
Vacancy ID: 10141
Background check: None
Closing date: 26 Jun 2026
Flexible Working: No
Flexible working could include part time, job share, condensed hours, or flexible start/end times.

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control room operator jobs in longbridge, wmd

Control Room Operator

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Meet the recruiter

Jenny Buckley

Benefits

Control Room Operator

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