Executive support officer Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Resolution Officer
Midland Heart —Birmingham
- £39,637 a year
- Communication skills
8d
Business Development Executive
Focus Group —Birmingham
- £25,000 a year
- Full-time
- Phone etiquette
- No travel
Quick apply
Legal Officer
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
5d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
12d
Project Support Officer - 36110
Environment Agency —Birmingham
- £29,751 a year
- Part-time
- Microsoft Powerpoint
- Presentation skills
- Travel
- Flexible schedule
3d
Information Rights Officer - Permanent
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
22h
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Health & Safety Compliance Officer
BHI Ltd —Bromsgrove
- £40,000 - £55,000 a year
- Temporary
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Member Engagement Executive
West Midlands Combined Authority —Birmingham
- £40,560 - £45,728 a year
- Part-time
- CRM software
- No degree
- Communication skills
- Annual leave
- Employee discount
4d
Vetting Officer
Department for Energy Security & Net Zero —Birmingham
- £34,835 - £35,710 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
1d
Team Leader
HM Courts and Tribunals Service —Soho and Victoria
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
10d
Delivery Manager
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
EO - Operational Service Manager Problem Analyst
Insolvency Service —Birmingham
- £30,000 - £34,252 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Investigations Team Leader – Core Business x 7
Independent Office for Police Conduct —Birmingham
- £47,493 a year
- Hybrid work
- Analysis skills
- Team management
- Training & development
- Annual leave
- Employee assistance programme
10d
Corporate Services Officer
Citizens Advice Sandwell and Walsall —Sandwell
- Up to £30,500 a year
- Full-time
- Supervising experience
- Human resources
- In-person
Quick apply
Senior Executive Assistant
Consumer Council for Water —Birmingham
- £42,626 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
8d
Information Rights Advisor
Department for Transport —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- Management
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Accessibility Specialist
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee assistance programme
1d
Information Rights Officer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
23h
Incident Manager
Department for Transport —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
1d

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Customer Resolution Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£39,637 a year
8 days ago

Qualifications

Client engagement
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

This is an exciting time to join our Customer Resolution service and play a key role in delivering positive outcomes for our tenants and customers. Working within a team as a Customer Resolution Officer, you'll take ownership of complaints from receipt through to resolution, looking beyond the immediate issue to understand what has happened, establish root causes and identify what we can learn and do differently.

The Role

We see complaints as an important opportunity to listen to our tenants, understand their experiences and make sure we get things right. We want every tenant who raises a complaint to feel heard, treated with empathy and confident that someone is taking ownership of their concerns.

As a Customer Resolutions Officer you'll manage a caseload, working closely with colleagues across Midland Heart to investigate complaints thoroughly and impartially, ensuring we deliver an accessible, fair and effective service that meets the requirements of the Housing Ombudsman's Complaint Handling Code and, importantly, delivers for our tenants.

You'll also play an important role in identifying root causes, trends and service failures, using complaint insight to support learning and meaningful service improvement.

Responsibilities include, but aren't limited to:
Own both stage 1 and stage 2 complaints from receipt to resolution, leading thorough, impartial and evidence-based investigations and delivering timely outcomes in line with the Housing Ombudsman's Complaint Handling Code.

Listen empathetically to tenants, understand their experience and identify remedies to resolve concerns where appropriate.

Collaborate across teams to gather evidence, challenge where necessary and establish root causes, identifying trends, service failures and learning that can prevent repeat complaints.

Manage enquiries from MPs, Councillors, the Executive Team and the Housing Ombudsman Service, coordinating information, preparing clear responses and ensuring actions and deadlines are met.

Maintain accurate records and share insights, case studies and learning with the Customer Resolution Manager and relevant teams, to support service improvements and better tenant outcomes.

Our ideal candidate? You'll be an experienced complaints, customer resolution or customer service professional who understands the importance of listening to people, taking ownership and finding solutions. Your CV and cover letter will demonstrate:

Experience of complaint handling, ideally within a regulated environment and with knowledge of the Housing Ombudsman's Complaint Handling Code.

The organisation, resilience and accountability to manage a high-volume caseload, including complex and challenging complaints.

Strong investigation and problem-solving skills, with the ability to gather and evaluate evidence, establish root causes, identify appropriate remedies and make fair, balanced decisions.

Excellent communication and relationship-building skills, evidencing experience of working across teams, constructively challenging where necessary and producing clear, accurate and empathetic written responses.

Please be advised that, due to the high-profile nature of this role, you will need to be prepared to work on-site a minimum of 3 days per week.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Please see a link to the Role Profile below. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter.

Applications provisionally close at midnight on Sunday 30 th August . Please be advised that we reserve the right to close applications prior to this date, dependant on the volume of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

executive support officer jobs in longbridge, wmd

Customer Resolution Officer

Business Development Executive

Legal Officer

Customer Services Team Adviser

Project Support Officer - 36110

Information Rights Officer - Permanent

People Manager

Health & Safety Compliance Officer

Member Engagement Executive

Vetting Officer

Team Leader

Delivery Manager

EO - Operational Service Manager Problem Analyst

Investigations Team Leader – Core Business x 7

Corporate Services Officer

Senior Executive Assistant

Information Rights Advisor

Accessibility Specialist

Information Rights Officer

Incident Manager

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