Technical lead Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
2d
Technical Transformation Lead- Garages
Halfords —Redditch
- Full-time
- Hybrid work
- Automotive diagnostics
- Leadership
- Annual leave
- Employee discount
Senior Technology Program Manager
Pentabit Labs IT Services & Digital Operations Ltd —Birmingham
- £93,000 - £144,000 a year
- Full-time
- Computer Science
- Organisational skills
- IT
- Referral programme
Quick apply
10d
Head of Technology Operations
InfoCore Systems Global Technology Services Ltd —Birmingham
- £8,500 - £12,500 a month
- Full-time
- Computer Science
- Computer networking
- IT
- Bereavement leave
- Referral programme
Quick apply
10d
Central Technical Auditor
Muller Group —Droitwich
- Full-time
- Communication skills
Lead File Handler/Technical Supervisor
Keoghs —Birmingham
- £150,000 - £250,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Communication skills
- Employee discount
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
13d
Systems Delivery Lead
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Driving
- No degree
- Agile
- Employee assistance programme
8d
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
1d
Head of Facilities and Estates
Ardencote – Maintenance —Warwick
- £55,000 - £60,000 a year
- Full-time
- Maintenance
- Hotel
- HVAC
- Free parking
- Employee assistance programme
Quick apply
Health and Safety Cluster Lead
Circle Health Group —Droitwich
- Up to £50,000 a year
- Full-time
- Management
- Hospital
- Presentation skills
- Employee discount
- Life insurance
Quick apply
Lead Technical Architect
Department for Work and Pensions —Birmingham
- £75,026 - £99,836 a year
- Overtime
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Employee assistance programme
5d
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
8d
Hourly Paid Lecturer in Academic Study Skills/English Language Support
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- English
- University
- Organisational skills
7d
Regulatory Change Lead
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Employee assistance programme
12d
Site Operative (Accelerated Leadership Programme)
Jones Weatherproofing —Walsall
- £29,000 - £43,500 a year
- Overtime
- Computer literacy
- Administrative experience
- Travel
- Free parking
Quick apply
Document Control and Information Lead
National Grid —Warwick
- £48,374.00 - £57,012.50 a year
- Project management
- Organisational skills
- SharePoint
11d
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- SharePoint
Head of performance and business intelligence
Sense —Birmingham
- £67,958 a year
- Full-time
- SQL
- Leadership
- Communication skills
7d

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical lead jobs in longbridge, wmd

Customer Service Delivery Manager

Operations Officer, UKPPS

Technical Transformation Lead- Garages

Senior Technology Program Manager

Head of Technology Operations

Central Technical Auditor

Lead File Handler/Technical Supervisor

Project Coordinator

Systems Delivery Lead

Managing Director

Head of Facilities and Estates

Health and Safety Cluster Lead

Lead Technical Architect

PA and Office Manager - WMG Academy Solihull

Hourly Paid Lecturer in Academic Study Skills/English Language Support

Regulatory Change Lead

Site Operative (Accelerated Leadership Programme)

Document Control and Information Lead

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

Head of performance and business intelligence

I want to receive the latest job alerts for technical lead in longbridge, wmd

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