senior operations analyst Work, Jobs in longdown, dev (with Salaries)

Senior Operations Analyst
Met Office —Heavitree
- £35,145 - £37,701 a year
- 12 hour shift
- Hybrid work
- Azure
- Windows
- AWS
- Annual leave
2d
Senior Operations Analyst - IT Ops (Service Delivery)
Met Office —Exeter
- £35,145 - £37,701 a year
- 12 hour shift
- Hybrid work
- Azure
- Windows
- AWS
Quick apply

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Senior Operations Analyst

Met Office -
Heavitree

Apply Now

Job details

Permanent | Full-time
£35,145 - £37,701 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

FTP
Azure
Windows
AWS
Presentation skills
IT
Linux
Communication skills

Full job description

Details

Reference number

463406

Salary

£35,145 - £37,701

Your total reward package will be up to £49,448 annually, which includes £35,145 base pay.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Exeter, South West England, EX1 3PB

About the job

Job summary

Were looking for a Senior Operations Analyst to join our service delivery IT Operations team to help us make a difference to our planet.

As our Senior Operations Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, working on a rolling 24/7 shift working pattern including day and night shifts.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

Were a force for good - focusing on our environmental and social impact
Were experts by nature - always learning and developing to do things better
We live and breathe it - putting our purpose at the heart of decision-making
Were better together - understanding partnerships and inclusivity make us greater
We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

You will be responsible for delivering customer support to a range of services. This may include the dissemination of products to vital operational systems, the underlying web-based infrastructure and forecast production systems, all to save and improve lives and infrastructure in the UK and around the world.

You will monitor and maintain the dissemination of products and data created at the Met Office, working with international partners to ensure data transfer via File Transfer Protocol (FTP) and global message switching systems. You'll also monitor our web services and a large network of remote defence sites and systems, ensuring service delivery both on-premises and in the cloud.

Based from our Exeter HQ, you will typically work 12.25 hour shifts over a rolling eight-day pattern; with two day shifts, two night shifts, followed by a sleep day and three days off.

Your key duties:

Coordinate and manage customer data and IT infrastructure incidents based on ITIL Incident Management framework in order to restore services as quickly as possible minimising the disruption to the business.
Support critical operational services running over a variety of platforms.
Provide first and second line support to customers and colleagues to ensure 24/7 service continuity.
Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time.

Person specification

Essential Criteria, skills and experience:

An expert by nature with experience in operating and supporting IT Systems in an operational environment, with evidence of managing and adapting to change. (Lead Criteria)
Proficient in Linux and Windows operating systems, command line interfaces and standard network protocols (e.g. FTP or HTTP).
A better together ethos to deliver a strong customer and service focused approach, being able to communicate technically complex information effectively with customers at all levels.
Experience with Cloud Based Technology (e.g. Amazon Web Services and Microsoft Azure) and a desire to keep evolving by staying abreast of developments in technology.
Able to apply technical knowledge flexibly to solve complex problems, whilst prioritising team workloads to ensure service continuity and customer satisfaction.
Good team working skills and when appropriate, the ability to work on your own initiative.

The panel may perform a preliminary sift of the lead criteria as indicated above.

Benefits

Alongside your salary of £35,145, Met Office contributes £10,181 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As our Senior Operations Analyst, your total reward package will be up to £49448 annually, which includes:
- £35,145 base pay.
- An outstanding Civil Service pension, with an average employer contribution of 28.97%.
- Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2026 until March 2027 in your monthly pay.
- Unsocial Hours Allowance (UHA) - Shift Disturbance Allowance of £1,200 pro-rata, for working on an operational shift roster.
- Unsocial Hours Allowance (UHA) - Hourly Rate of £4.50 per hour for qualifying hours working in unsocial hours (20:00hrs - 06:00hrs and weekends).
- Unsocial hours bank holiday allowance when applicable.
- Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply

If you share our values, wed love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 10/06/2026 at 23:59 with first stage interviews commencing from 22/06/2026. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at [email protected].

If youre considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds dont always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance without caveats and/or restrictions before we can confirm your start date for this role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact us at: [email protected] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [email protected]

Technology jobs and careers at the Met Office. Exeter, UK and beyond.

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Senior Operations Analyst

Senior Operations Analyst - IT Ops (Service Delivery)

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information

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