Conference manager Work, Jobs in Longfield, Ken (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Events Assistant Manager - B2B Marketing
Lloyds Banking Group —London
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Time management
5d
Guest Relations - Manager
Hilton - London Bankside —London
- £34,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
7d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Project Manager
Inizio Medical —London
- Remote
- Communication skills
Bench General Manager
Five Guys UK —Sevenoaks
- Up to £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Family Group Conference - Deputy Team Manager 12 Month Fixed Term
London Borough of Barking and Dagenham —London
- Communication skills
- Annual leave
10d
Groups, Conference and Events Assistant Manager
Apex Hotels Ltd —London
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Events Planner
The HR Surgery —London
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Relationship Manager
GB Bank —London
- Full-time
- Hybrid work
- Business development
2d
CRM Manager, Core Banking
Monzo —London
- £68,000 - £88,000 a year
- Remote
- Analysis skills
- Organisational skills
- Financial services
- Work from home
- Flexible schedule
3d
International Relations Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
4d
People Manager - £40,000 - £45,000
Your Place —London
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Analysis skills
- Psychology
Quick apply
11d
Acct. Manager, Global Partnerships
Virtuoso, Ltd. —London
- Full-time
- Remote
- Marketing
- Microsoft Office
- Analysis skills
Head of Growth
Hertility —London
- £80,000 - £85,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Employee discount
13d
Customer Success Manager
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Front Office Manager
Doubletree by Hilton Dartford Bridge —Dartford
- Full-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
13d
Sales Manager – Events & Catering
Seasoned events —London
- £45,000 a year
- Full-time
- Hospitality
- Sales
- Business development
Quick apply
7d
Events & Community Manager, UK
Partly —London
- Full-time
- Remote
- Employee discount
- Flexible schedule
7d
Technical Delivery Manager
Endava —London
- £80,000 - £110,000 a year
- Full-time
- AI
- Leadership
- Employee assistance programme
- Flexible schedule
6d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

conference manager jobs in longfield, ken

Head Of Customer Experience

Events Assistant Manager - B2B Marketing

Guest Relations - Manager

Implementation Manager

Project Manager

Bench General Manager

Family Group Conference - Deputy Team Manager 12 Month Fixed Term

Groups, Conference and Events Assistant Manager

Events Planner

Relationship Manager

CRM Manager, Core Banking

International Relations Officer

People Manager - £40,000 - £45,000

Acct. Manager, Global Partnerships

Head of Growth

Customer Success Manager

Front Office Manager

Sales Manager – Events & Catering

Events & Community Manager, UK

Technical Delivery Manager

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