Service and interaction design lead Work, Jobs in Longsight, Gtm (with Salaries)

Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
4d
Designer (UX)
WPP Media —Manchester
- Hybrid work
- Product management
- Annual leave
- Employee discount
11d
Senior Service Designer (f/m/d)
Awin —Manchester
- Hybrid work
- Agile
- IT
- Communication skills
UX/Product Designer
Zellis —Manchester
- Human resources
- IT
- AI
- Annual leave
Senior Service Designer
UBDS Group —Manchester
- Hybrid work
Quick apply
Group Senior Creative Operations Manager
DFS —Warrington
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Hospitality Coordinator- Student Placement
Convene Hospitality Group —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Lead Developer
Betfred —Manchester
- £60,000 - £85,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Membership Manager (Manchester)
Work.Life —Manchester
- £35,000 - £45,000 a year
- Sales
- Business development
- Leadership
4d
Environment Artist
Rebellion —Runcorn
- Full-time
- Free parking
- Relocation assistance
Quick apply
5d
Lead Animator
Rebellion —Runcorn
- Full-time
- Mentoring
- Leadership
- Free parking
- Relocation assistance
Quick apply
Bid Writer
Bethell Group PLC —Kearsley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Internal Sales Engineer
Oliver Valves —Knutsford
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
UX Design Principal (Mat Cover 10 Months Contract)
interactive investor —Manchester
- From £64,000 a year
- Hybrid work
- Presentation skills
- Financial services
- AI
- Annual leave
- Employee discount
Quick apply
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT
Test and Transition Analyst
ManchesterCityCouncil —Manchester
- £37,280 - £40,777 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
3d
Brand Experience Specialist – AGA Experience Centre
AGA RANGEMASTER —Knutsford
- From £15,000 a year
- Part-time
- CRM software
- Hospitality
- Sales
- Free parking
- Store discount
Quick apply
AECOM Advisory - Senior Director
AECOM —Manchester
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Volunteer Support Officer
St John Ambulance —Stockport
- Weekend availability
- Customer service
- Organisational skills
- SharePoint
- Employee assistance programme
- Employee discount
2d
Bid Writer
Bethell Construction Ltd —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount

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service and interaction design lead jobs near longsight, gtm

Senior Customer Journey Product Manager

CAML -
Manchester

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Job details

Full-time
£75,000 - £85,000 a year
4 days ago

Qualifications

Jira
Kanban
Agile

Full job description

We’re looking for a Senior Customer Journey Product Manager to play a pivotal role in shaping and delivering outstanding, end-to-end customer experiences. This is a high-impact leadership position at the centre of transformation, where you’ll own and define the journeys that matter most to our customers.

You’ll set a clear vision for simple, intuitive and digitally enabled experiences, ensuring journeys are seamless across channels, suppliers and touchpoints. Acting as the senior voice of the customer, you’ll champion low-effort, high-quality interactions and ensure every change delivers measurable value.

This role is equally about building capability and leading through influence -establishing standards, aligning stakeholders and embedding a product-led, customer-first mindset across the organisation.

Please note: This is a 9-12 month fixed term contract.

Key responsibilities

Own and define critical customer journeys, including future-state, digital-first designs
Lead end-to-end experience design (journeys, channels and communication strategies)
Act as the senior CX authority, governing all customer-impacting change
Define and track journey performance metrics, identifying friction and driving continuous improvement
Manage and prioritise a backlog of journey enhancements, translating CX needs into deliverable outcomes
Influence and align senior stakeholders across CX, Operations, Technology and Commercial teams
Drive standardisation to reduce complexity and enable scalable delivery
Ensure consistency across all suppliers, channels and customer touchpoints

What you’ll bring

Experience

Proven experience owning and optimising customer journeys or products in complex organisations
Strong track record delivering cross-functional transformation initiatives
Experience in digital transformation and/or operational service environments
Ability to simplify complex processes into intuitive, customer-friendly experiences
Demonstrated ability to influence senior stakeholders
Data-led mindset, with experience using insights to drive prioritisation and performance

Knowledge & expertise

Deep understanding of customer journey management and service design
Knowledge of digital-first and multi-channel engagement models
Strong understanding of agile and product-led delivery frameworks
Awareness of regulatory/compliance considerations in customer journeys

Technical skills

Customer journey mapping and service design
Translating business needs into user stories and requirements
Backlog ownership and value-driven prioritisation
Data analysis and performance measurement (e.g. customer effort, satisfaction, conversion)
Familiarity with agile tools (e.g. Jira, Scrum, Kanban)

Key behaviours

Customer-first mindset with a passion for simple, effective experiences
Strategic thinker who can balance long-term vision with delivery
Strong stakeholder management and influencing skills
Collaborative and able to work across diverse teams
Proactive problem solver with a solution-led approach
Resilient and adaptable in a fast-paced, transforming environment

IND789

Apply Now

Refine Your Search

service and interaction design lead jobs in longsight, gtm

Senior Customer Journey Product Manager

Designer (UX)

Senior Service Designer (f/m/d)

UX/Product Designer

Senior Service Designer

Group Senior Creative Operations Manager

Hospitality Coordinator- Student Placement

Lead Developer

Membership Manager (Manchester)

Environment Artist

Lead Animator

Bid Writer

Internal Sales Engineer

UX Design Principal (Mat Cover 10 Months Contract)

Performance Analyst

Test and Transition Analyst

Brand Experience Specialist – AGA Experience Centre

AECOM Advisory - Senior Director

Volunteer Support Officer

Bid Writer

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